Notion Labs, Inc.

Software98% confidence

Notion Labs, Inc. is the company behind Notion, an all-in-one productivity platform that combines notes, documents, wikis, databases, and project management tools for individuals and teams.

San Francisco, CA
notion.so

About Notion Labs, Inc.

Notion Labs, Inc. is the company behind Notion, a cloud-based productivity platform that combines notes, documents, wikis, databases, and project management tools in a single workspace. Individuals use Notion for personal knowledge management, journaling, and task tracking, while teams rely on it for documentation, project planning, and collaboration. The company is headquartered in San Francisco, CA, and offers both free and paid plans for individuals, small businesses, and large enterprises through its website at notion.so.

A Notion Labs, Inc. charge usually appears on a bank or card statement when you pay for a Notion subscription or related add-ons. Common scenarios include upgrading from the free plan to a paid Plus or Business plan, adding new members to a team workspace (per‑member billing), renewing an annual subscription, or purchasing the Notion AI add-on. You might also see a charge after a trial period ends, when consolidating multiple workspaces onto one paid plan, or as an authorization hold when you first add or update a payment method.

If you’re unsure about a Notion Labs, Inc. charge, first log into your account at notion.so and go to **Settings & members → Billing** to review your active plans, member count, invoices, and payment history. Check which workspace is being billed (personal vs. team) and whether someone else (such as a manager or admin) added members or upgraded the plan. For further help, you can contact Notion support via the in‑app **Help & support** option or through their help center at notion.so/help, where you can submit a ticket and attach screenshots of the charge; they can clarify what the charge is for, adjust seats, or help with refunds when eligible.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Notion Labs, Inc..

  1. NOTION LABS, INC. +14154004291 US
  2. NOTION LABS, INC. +14154004291 CA

Frequently Asked Questions

Why do I see a charge from Notion Labs, Inc. on my card or bank statement?

Most Notion Labs, Inc. charges are for a paid Notion workspace subscription (Plus, Business, or Enterprise) or the Notion AI add-on. These may show up with descriptors such as “NOTION LABS INC,” “NOTION.SO,” or similar variations. The amount will usually correspond to a monthly or annual subscription fee multiplied by the number of billable members in your workspace. You can verify this by logging into Notion, going to **Settings & members → Billing**, and matching the invoice date and amount to your statement.

What are Notion’s typical subscription prices and billing patterns?

Notion offers a Free plan, plus paid tiers such as **Plus** (commonly around $10 per user/month when billed monthly, or $8 per user/month billed annually) and **Business** (around $18 per user/month monthly, or $15 per user/month annually), with Enterprise plans priced by quote. Charges recur automatically at the start of each billing period—monthly or annually—based on the plan you chose. If you increase your member count mid-cycle, you may see prorated charges for the additional seats. All final pricing is shown in your workspace’s **Billing** page and may vary by currency and region.

Why was I charged by Notion after a free trial or when I thought my account was free?

If you started a free trial of a paid plan or Notion AI and added a payment method, your account converts to a paid subscription automatically at the end of the trial unless you cancel beforehand. In some cases, a personal workspace remains on the Free plan while a separate team workspace under your email is on a paid plan, which can be easy to overlook. Check **Settings & members → Switch workspace** to confirm which workspace is being billed, then open **Billing** for each workspace to see active subscriptions and renewal dates.

How do I cancel or downgrade my Notion subscription to stop future charges?

To cancel or downgrade, log into Notion on desktop or web, open the workspace you’re being charged for, then go to **Settings & members → Billing**. From there, you can change your plan (e.g., from Plus or Business to Free), reduce the number of members, or cancel auto‑renewal for an annual plan. Changes take effect on the next billing date; your workspace usually remains accessible at the current level until the end of the paid period. Make sure you’re doing this in the correct workspace if you belong to multiple ones.

How can I request a refund for a Notion Labs, Inc. charge I didn’t expect?

Notion’s refund policy is limited, especially for ongoing subscriptions, but they may review requests for mistaken or duplicate charges, recent renewals, or accidental seat increases. First, verify the charge and your plan details under **Settings & members → Billing → Invoices**. If you still believe the charge is incorrect, contact support via the in‑app **Help & support** option or through the help center at notion.so/help, including your invoice number, billing email, and a screenshot of the transaction. Support will let you know if your payment is eligible for a partial or full refund.

Why do I see multiple or unusual amounts from Notion, such as small or prorated charges?

You may see multiple charges when you add or remove members mid-cycle, switch from monthly to annual billing, or upgrade between plan tiers; Notion often uses prorated billing in these cases. Small or odd‑amount charges can also result from currency conversions or partial-period adjustments. Additionally, a very small temporary authorization (not an actual charge) might appear when you update your payment method; this should disappear automatically within a few business days. All detailed line items and prorations are listed on each invoice in your **Billing** page.

How can I contact Notion about a billing issue or to verify a charge?

The most direct way is through the app: open Notion, go to **? → Help & support** (or the help icon), and choose to contact support, then select “Billing” as the topic. You can also visit notion.so/help, browse the billing articles, and submit a support request from there using the email associated with your account. Include your workspace name, billing email, invoice ID (if available), and a screenshot of the bank or card charge so they can quickly locate your record. Notion typically responds by email, so watch your inbox and spam folder for their reply.

Why am I being charged more than expected for Notion—did my member count or plan change?

Notion bills per active member on paid workspaces, so if teammates were invited or guests were converted to members, your bill can increase. Admins can review this by going to **Settings & members → Members** to see who is billable, and **Billing** to see how many seats are being charged. If you remove members or downgrade your plan, the adjustment will usually be reflected on the next invoice, sometimes with prorated credits. For shared or company workspaces, confirm with your workspace owner or admin whether they recently changed the plan or added users.

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