NovoPsych

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NovoPsych is an Australian software company that provides an online platform and iPad app for administering, scoring, and reporting validated psychological assessments for mental health professionals.

Deepdene, Victoria, Australia
novopsych.com

About NovoPsych

NovoPsych is an Australian software company based in Deepdene, Victoria, that provides a web-based platform and iPad app for administering, scoring, and reporting validated psychological assessments. It is designed for psychologists, counsellors, psychiatrists, and other mental health professionals who need standardized tools to measure symptoms, outcomes, and progress over time. The platform includes a library of evidence-based questionnaires and scales, automated scoring, clear reports that can be shared with clients or referrers, and tools for tracking change across sessions.

A NovoPsych charge on your bank or card statement typically relates to a subscription for using the NovoPsych practice platform. Most charges are recurring monthly or annual subscription fees for individual practitioners or clinics, billed in Australian dollars (AUD), though your bank may display them in your local currency. You might also see a charge after upgrading from a trial to a paid plan, adding additional practitioners or locations to a clinic account, or renewing an existing subscription. In some cases, you may see an initial small test or authorization transaction when you first add or update a payment method, which usually disappears after your bank releases the hold.

If you’re unsure about a NovoPsych charge, start by logging in at novopsych.com and going to your Account, Billing, or Subscription settings to review your active plan, invoices, and payment history. Check whether any colleagues in your practice use NovoPsych under a shared clinic account, as billing is often centralized. For questions or disputes, contact NovoPsych via the support/contact page on novopsych.com, including the last 4 digits of the card, the exact amount, billing date, and the account email you may have used. Avoid filing a bank dispute until you’ve contacted NovoPsych, as they can usually clarify the charge, adjust plans, or help with cancellations and refunds according to their billing policies.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to NovoPsych.

  1. NOVOPSYCH +61421796325 AU

Frequently Asked Questions

Why am I seeing a recurring NovoPsych charge on my card or bank statement?

Recurring NovoPsych charges are usually subscription fees for access to their psychological assessment platform. These are typically billed monthly or annually in Australian dollars (AUD) and may appear with a descriptor like “NOVOPSYCH” or similar. Review your account at novopsych.com to see your current plan and renewal dates, or check whether your practice manager has set up a central subscription that uses your card.

What are NovoPsych’s typical billing plans and amounts?

NovoPsych offers subscription plans for individual practitioners and group or clinic accounts, with different pricing depending on the number of users and features. Charges are usually a fixed monthly or annual fee rather than per-assessment fees, and they’re billed in AUD (your bank may convert this to your local currency, which can slightly change the exact amount each cycle). For current pricing and plan details, sign in and visit the Billing or Subscription section of your account or check the Pricing page at novopsych.com.

How do I cancel or pause my NovoPsych subscription to stop future charges?

To cancel, log into your NovoPsych account at novopsych.com and go to the Account, Billing, or Subscription settings, then follow the prompts to cancel or downgrade your plan. Cancellation normally stops future renewals but does not usually refund time already paid for, so your access often remains active until the end of the current billing period. If you’re part of a clinic account, you may need the account owner or administrator to make changes on your behalf. Always take a screenshot or save the cancellation confirmation email for your records.

How can I request a refund or dispute an unexpected NovoPsych charge?

If you believe you were billed in error, first verify whether a trial converted to a paid plan or whether your subscription auto-renewed as scheduled. Then contact NovoPsych support via the contact form or support details at novopsych.com, providing the email associated with your account, the date and amount of the charge, and a brief explanation of the issue. Refunds are handled case by case and depend on factors like recent usage, timing since the charge, and their current refund policy, so reach out as soon as you notice the transaction. Avoid initiating a chargeback with your bank until you’ve contacted NovoPsych, as direct resolution is usually faster and clearer.

Why do I see a small or temporary NovoPsych charge (like a low-dollar or $0 transaction)?

NovoPsych or its payment processor may place a small authorization hold when you first add or update a credit/debit card to confirm that the payment method is valid. This type of transaction may appear as a very small charge or a pending transaction and should drop off automatically within a few business days once your bank releases the hold. It is not a fee and doesn’t count as a subscription renewal. If it remains on your statement after several days, contact your bank and NovoPsych support with a screenshot of the transaction.

How can I find invoices or receipts for my NovoPsych charges for tax or record-keeping?

Invoices and receipts for NovoPsych subscriptions are typically available within your account portal. Log into novopsych.com and look under Account, Billing, or Invoices/Payments to download PDF receipts that include the business name, ABN (for Australian users), and GST details where applicable. If you can’t access your account or need historical invoices, contact NovoPsych support via their website with your account email and the approximate billing dates you need.

Can multiple practitioners be billed under one NovoPsych account, and how does that affect charges?

Yes, NovoPsych offers clinic or group accounts that allow multiple practitioners to use the platform under a single organizational subscription. In these cases, charges may be higher than an individual plan and are typically billed to one primary payment method managed by an account owner or administrator. If you see a NovoPsych charge and work in a group practice, check with your practice manager or owner, as the subscription may cover several clinicians under one consolidated invoice.

What should I do if I don’t recognize a NovoPsych charge and don’t think I have an account?

First, consider whether anyone else in your practice, billing team, or organization may have signed up using your card or a shared card. Check your email addresses (including work and secondary emails) for any NovoPsych welcome, billing, or receipt emails that might confirm an account. If you still don’t recognize the transaction, contact NovoPsych through their website with the exact amount, date, and the first and last name on the card so they can search their billing system. If they confirm no matching account or suspect unauthorized use, you should also notify your bank or card issuer to secure your payment details.

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