NowInfinity

Software95% confidence

NowInfinity is an Australian cloud-based platform that provides corporate compliance, ASIC lodgement, entity management and legal document generation tools for accounting, financial and legal professionals.

Sydney, New South Wales, Australia
nowinfinity.com.au
Owned by HUB24 Limited

About NowInfinity

NowInfinity is an Australian cloud-based software platform used by accounting, financial planning and legal firms to manage corporate compliance and entity administration. It streamlines ASIC lodgements, annual review processing, company registrations, trust and SMSF establishment, and ongoing entity management. The platform also includes a legal document generation suite for companies, trusts, SMSFs and corporate governance documents, along with tools such as Corporate Messenger, document storage and workflow automation. NowInfinity is commonly used by professional practices under a firm-wide subscription rather than by individual consumers.

A NowInfinity charge may appear on a bank or card statement when a practice pays its monthly or annual subscription for the platform, adds extra modules (such as document suites or additional users), or pays usage-based fees like per-document or per-lodgement charges. In some cases, the transaction may also include statutory fees (for example ASIC fees) that are collected via NowInfinity and then paid on to the relevant authority. You might also see a charge after a free or discounted trial period converts to a paid plan, when upgrading your firm’s package, or when an invoice is settled by card through the NowInfinity billing portal. Pending or small test charges can appear briefly when a new card is added to your account to verify the payment method.

If you’re unsure about a NowInfinity charge, first check with your firm’s practice manager, partner, or the staff member who manages your compliance and software subscriptions, as the account is almost always set up in the name of the practice rather than an individual client. Review recent NowInfinity invoices emailed to your accounts or billing address, or log into your firm’s NowInfinity account and go to the Billing or Subscription section to see current plans, recent payments and downloadable tax invoices. For unresolved questions, contact NowInfinity via the support/contact options listed at nowinfinity.com.au (or through the in-app support portal), quoting the last four digits of the card, the transaction date, amount, and your firm name so they can locate and clarify the charge or help with refunds, cancellations, or billing corrections.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to NowInfinity.

  1. NOWINFINITY PTY LTD POTTS POINT AU
  2. NOWINFINITY PTY LTD POTTS POINT AUS

Frequently Asked Questions

Why is my firm seeing a recurring NowInfinity charge each month or quarter?

NowInfinity typically operates on a subscription model for professional practices, with charges billed monthly, quarterly or annually depending on your agreement. The recurring charge usually covers your core platform licence, modules such as Corporate Messenger, and any included document or entity limits. Check your latest NowInfinity subscription proposal or invoice to confirm your billing frequency and what’s included in the recurring fee.

What kinds of fees can appear on a NowInfinity invoice or card charge?

In addition to your base subscription, you may see usage-based fees such as company registrations, trust or SMSF establishment documents, one-off legal documents, or additional entities/users above your plan limits. Some invoices may also bundle in statutory or government fees (for example ASIC lodgement or annual review fees) that are collected via NowInfinity for convenience. The invoice line items in your NowInfinity billing portal or emailed tax invoice will break down each component of the charge.

How can my firm cancel or change our NowInfinity subscription to stop future charges?

To cancel, downgrade or pause your NowInfinity services, a nominated account owner or authorised contact for your firm needs to log in and go to the Subscription or Billing area, or submit a request via the official support/contact channels on nowinfinity.com.au. Most agreements require notice before the end of your current billing term (for example, before the next monthly or annual renewal date). You’ll normally retain access until the end of the paid period, and any outstanding ASIC or document fees already incurred will still be payable.

Why do I see a NowInfinity charge that includes ASIC fees or government charges?

Many practices use NowInfinity to process ASIC company registrations, annual reviews and other compliance lodgements. In these cases, NowInfinity may collect both its own platform or document fee and the underlying ASIC/government fee in a single transaction. Your invoice will usually show separate line items for “service” or “document” fees and “ASIC” or “government” fees so you can reconcile the total amount back to the relevant lodgements.

Can I get a refund for a NowInfinity charge that looks incorrect?

Refunds are handled through NowInfinity’s billing and support team and are assessed on a case-by-case basis, taking into account your subscription terms and whether services or lodgements have already been provided. If you believe you were charged in error—such as duplicate billing, an incorrect plan, or a cancelled service being renewed—gather the transaction details and relevant invoices, then contact NowInfinity via their support portal or website contact page. They can review the charge, issue credits or adjustments where appropriate, or explain why the fee was applied.

How do I contact NowInfinity about a mystery charge on our statement?

Start by locating any recent NowInfinity invoices or onboarding emails, which typically include your firm’s account reference and billing contact details. Then log into the platform and use the in-app support/help function, or visit nowinfinity.com.au and use the contact or support form, providing your firm name, transaction date and amount, and the last four digits of the charged card. For security and privacy, NowInfinity will discuss billing details with authorised firm contacts only, so you may need your practice manager or partner to make the enquiry.

Why do I see a small or pending NowInfinity amount (such as a low-value test charge) on my card?

When you add or update a payment card in NowInfinity’s billing system, the payment processor may place a small temporary authorisation to confirm the card is valid. This can appear as a low-value or $0 pending transaction on your online banking. It is not an actual fee and should automatically disappear or reverse within a few business days, without posting as a settled charge.

Our clients are asking about a NowInfinity-related fee we passed on to them—how can we verify the underlying transaction?

Within your NowInfinity account, you can run reports or review the activity log to see which entities, documents, or ASIC lodgements were processed and when. Cross-check the client’s entity name, ASIC reference or document order date with your NowInfinity invoices to confirm the cost you have on-charged. Keeping copies of the NowInfinity tax invoice and the generated documents in your practice management or document management system will also help you explain and substantiate the fee to clients.

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