Nuance Communications is a software company specializing in speech recognition, conversational AI, and imaging solutions used in healthcare, enterprise, and consumer applications.
Nuance Communications is a software company based in Burlington, MA, best known for its speech recognition, conversational AI, and imaging solutions. Their products power dictation and transcription in healthcare (such as Dragon Medical One and PowerScribe), productivity and accessibility tools for professionals (Dragon Professional, Dragon Legal), and document management/imaging solutions (like Power PDF and OmniPage). Nuance’s technologies are often embedded inside hospital systems, call centers, automotive systems, and other enterprise platforms, so you may use Nuance software directly or indirectly through another organization.
A Nuance Communications charge may appear on your bank or card statement when you purchase or renew a subscription to Dragon dictation software, Nuance Power PDF, or other Nuance cloud services. Many offerings are billed as recurring monthly or annual subscriptions, sometimes following a free trial period. You might also see Nuance as the merchant of record for one‑time license purchases, add‑on features, or usage-based services (for example, additional transcription minutes or extra seats in an enterprise account). In some cases, small temporary authorization holds may appear when you add or update a card in your Nuance account or when your organization provisions a new Nuance‑hosted service.
If you’re unsure about a Nuance Communications charge, first check which Nuance products you or your organization use—especially Dragon, Power PDF, or any Nuance healthcare dictation tools—and sign in at nuance.com to review your account, order history, and billing profile. Look through your email for order confirmations or renewal notices from Nuance, and compare the billing date and amount to what appears on your statement. For help, go to nuance.com and visit the Support section to open a support ticket or access chat/phone options; if you purchased through a reseller or your employer, contact them first, as they may manage your Nuance licenses and billing. If the charge still looks incorrect, your bank or card issuer can help you dispute or block future payments after you’ve attempted to resolve the issue with Nuance or the selling partner.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Nuance Communications.
Why do I see a Nuance Communications charge on my card after signing up for Dragon dictation software?
Most Dragon products (such as Dragon Professional Individual, Dragon Medical One, or Dragon Legal) are sold as subscriptions that renew monthly or annually. When your trial ends or your billing cycle renews, Nuance will automatically charge the payment method on file under the name “Nuance Communications” or a similar descriptor. Check your Nuance account or email receipts to confirm your plan type, renewal date, and amount.
What are common amounts for Nuance Communications charges related to Dragon and Power PDF?
Consumer and small‑business Dragon plans are commonly billed in the range of a monthly or annual subscription fee, while Power PDF is often sold as a one‑time license or occasionally as a subscription, depending on the offer and region. Healthcare and enterprise solutions (like Dragon Medical One or PowerScribe) are usually billed under negotiated contracts and may appear as higher recurring amounts or periodic invoices. Because pricing varies by product, region, and contract, the best way to verify a specific charge is to compare it to your order confirmation in your Nuance account or emailed invoice.
How do I cancel or turn off auto‑renewal for a Nuance subscription?
If you bought directly from Nuance, sign in at nuance.com, go to your Account or Billing/Subscriptions section, and look for the option to manage or cancel your subscription. Turning off auto‑renewal will stop future charges after the end of your current paid term; you will typically retain access until your current billing period expires. If you subscribed through a reseller, online marketplace, or your employer, you’ll need to cancel through that provider or your organization’s IT/admin team, as Nuance may not be able to modify those contracts directly.
Why was I charged by Nuance Communications after I thought I cancelled?
Nuance subscriptions usually remain active until the end of the current billing cycle, and charges are processed at the start of that period. If you cancelled after your renewal date, the charge you see is likely for the new cycle that has already begun, and service should remain available until that period ends. Log into your Nuance account to confirm your cancellation status and next billing date; if you believe you were charged in error, contact Nuance Support with your order number and cancellation confirmation.
How can I request a refund for a Nuance Communications charge?
Refund options depend on the product, region, and how you purchased. If you bought directly from Nuance and are within a stated money‑back or trial period, go to nuance.com, open the Support section, and submit a request including your order number, email address, and reason for the refund. Purchases made through resellers, app stores, or your employer usually must be refunded by that seller or organization under their own policies, so contact them first. Always keep copies of invoices and any cancellation confirmations to speed up the review process.
Why do I see a small $1 or low‑value pending charge from Nuance Communications?
Nuance may place a small temporary authorization on your card when you add or update a payment method, start a trial, or reactivate a subscription. This is not an actual charge and is used by your bank to verify that the card is valid; the hold usually disappears or converts to the real subscription charge within a few business days. If the small pending amount does not clear or convert, contact your card issuer and review your Nuance account to ensure no incomplete orders are stuck in processing.
How can I check which Nuance product is associated with the charge on my statement?
Start by reviewing the descriptor on your statement; it may include terms like “NUANCE,” “DRAGON,” or “PDF,” which can hint at the product. Next, sign in at nuance.com with any email addresses you might have used and check the Orders, Licenses, or Subscriptions section for recent billings that match the date and amount. If you use Nuance software through your workplace or a healthcare organization, contact your IT or administration department, as they may receive consolidated invoices from Nuance that correspond to internal cost allocations you’re seeing.
How do I contact Nuance Communications about an unknown or incorrect charge?
Visit nuance.com and navigate to the Support or Contact section to find product‑specific support pages, where you can open a support ticket, start a chat (for some regions/products), or locate phone numbers. When you contact them, have your full name, email address used for purchase, approximate charge amount and date, and a screenshot or exact wording of the statement descriptor ready. If your license or service is managed by a reseller or your employer, you may be directed to work through that organization’s administrator for billing corrections.