Nutie Donuts

Restaurant95% confidence

Nutie Donuts is a Sydney-based gluten-free and largely vegan bakery and café specializing in baked donuts, cakes, pastries and other desserts, with options suitable for coeliacs and those avoiding dairy or eggs.

Sydney, New South Wales, Australia
nutie.com.au

About Nutie Donuts

Nutie Donuts is a Sydney-based gluten-free and mostly vegan bakery and café, known for its baked (not fried) donuts, cakes, pastries and other desserts. Designed with coeliacs and people avoiding dairy or eggs in mind, Nutie focuses on using quality ingredients to create treats that are both allergen‑friendly and indulgent. They operate in Sydney, New South Wales, and also sell specialty items such as whole cakes, celebration donuts, and catering platters, with online ordering available through their website at nutie.com.au.

A Nutie Donuts charge may appear on your bank or card statement after you buy donuts, coffee, cakes, or other items in-store, order ahead via their website, purchase a custom cake or catering, or buy a gift voucher. Online orders and pre‑paid custom cakes are typically charged at the time of order. You might also see Nutie Donuts associated with recurring charges if you’ve arranged a standing weekly/regular catering order, or if a delivery order was processed through their online checkout. Occasionally, a small temporary “authorization” amount may appear when you first place an order or update your payment method, which should drop off once the final payment is captured.

If you’re unsure about a Nutie Donuts charge, start by checking recent café visits, online orders, or special-occasion cake or catering bookings made via nutie.com.au or through delivery platforms linked to your card. Look for email receipts in the inbox associated with your order and review any confirmation messages or order histories in your delivery apps. To resolve questions, contact Nutie through the contact form or details listed on nutie.com.au, providing the date, amount, and last four digits of the card used so they can locate your order. Common billing issues—such as duplicate swipes, cancelled cake orders, or confusion around pending authorizations—are usually resolved by confirming the original order and, if applicable, requesting a correction or refund through their support team or in-store.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Nutie Donuts.

  1. SQ *NUTIE DONUTS Balmain AUS

Frequently Asked Questions

Why do I see a Nutie Donuts charge on my card if I only visited briefly?

Nutie Donuts charges your card when you pay at the counter for donuts, coffee, or other items, or when you place an order via their online system. Even a quick purchase—like a coffee and a single donut—will show up as a Nutie Donuts charge on your bank statement. If you tapped your card for someone else’s order or paid for a group, the total may be higher than you personally consumed, but it will still appear under Nutie Donuts or nutie.com.au.

What are typical Nutie Donuts charge amounts?

Individual baked donuts and small treats are usually in the single‑digit AUD range per item, while coffees and drinks are also typically modest single‑digit amounts. Larger totals (for example AUD $40–$150+) often relate to mixed boxes, whole cakes, or catering platters ordered in-store or online. If you see a higher Nutie Donuts charge, check whether you ordered a custom cake, a box of assorted donuts, or paid for multiple people.

Can Nutie Donuts charges be recurring or subscription-like?

Nutie Donuts does not generally operate a standard consumer subscription like a streaming service, but some customers or businesses may set up regular standing orders for events or office catering. In these cases, your card may be charged on a repeating schedule you agreed to (e.g., weekly or monthly donut boxes). If you’re seeing repeated Nutie Donuts charges, review any catering arrangements, corporate accounts, or pre‑agreed regular orders made directly with the bakery.

How do I cancel or change a Nutie Donuts pre-order or catering booking?

To cancel or modify a pre‑order (such as a custom cake, donut tower, or catering boxes), contact Nutie as early as possible using the details on nutie.com.au or by reaching out to the specific store that is fulfilling your order. Many specialty or custom orders require notice within a set timeframe and may be partially or fully non‑refundable if cancelled too close to the pickup or event date. Have your order number, name, and event date ready so they can quickly locate and update your booking.

Why do I see a small or duplicate Nutie Donuts charge that later disappears?

You may see a small temporary authorization or a pending amount when placing an order online or when a card terminal checks your card. This is a standard bank process to verify your payment method and should automatically drop off or be replaced by the final settled amount within a few business days. If a pending charge doesn’t clear or you believe you were charged twice for the same order, contact Nutie with your receipt and bank statement screenshot so they can investigate and, if appropriate, reverse any duplicate payment.

How do I request a refund or dispute an incorrect Nutie Donuts charge?

First, locate your receipt, online order confirmation, or delivery app order history that matches the Nutie Donuts charge. Then contact Nutie via the contact details on nutie.com.au or speak to the store directly, explaining the issue (for example, incorrect amount, double charge, or a cancelled order). They can review their transaction logs and, if they confirm an error, arrange a refund or correction back to your original payment method. If you cannot resolve the issue with them, you can also speak with your bank about disputing the charge.

How can I contact Nutie Donuts about a charge on my statement?

Visit nutie.com.au and use the contact form or listed email/phone details to reach their team, including the date, exact amount, and the name on the card so they can locate your transaction. If the charge relates to an online or special order, include your order number or any confirmation emails you received. For in‑store purchases, a photo of your receipt or a screenshot of the bank transaction can help them quickly verify and explain the charge.

I ordered via a delivery app but see Nutie Donuts on my statement—why?

Depending on how the payment is processed, some delivery or ordering platforms may pass the merchant name through directly, so your bank statement can show Nutie Donuts or a similar descriptor instead of only the delivery app name. This usually occurs when you’ve ordered Nutie Donuts products through a partner service that bills you on their behalf. Check your order history in the delivery app for the same date and amount to confirm the charge.

This merchant is in the Restaurant category

Browse all

Related Merchants

Airport Retail Enterprises
Delaware North
Boost Juice
Nando's
Shish Shawarma & Grill

Compare Nutie Donuts

vsAirport Retail EnterprisesvsDelaware NorthvsBoost Juice

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you