NYX Professional Makeup

Personal Care88% confidence

NYX Professional Makeup is an American cosmetics brand offering professional-quality makeup at accessible prices, known for its wide range of colorful, cruelty-free products.

El Segundo, California, United States
nyxcosmetics.com
Owned by L'Oréal

About NYX Professional Makeup

NYX Professional Makeup is a cosmetics brand founded in 1999 by Toni Ko in Los Angeles, focused on offering professional-quality makeup at affordable prices. The company, now a subsidiary of L'Oréal, sells a broad range of color cosmetics including foundations, concealers, lipsticks, glosses, eye shadows, eyeliners, mascaras, brow products, setting sprays, and specialty items used by both everyday consumers and professional makeup artists. The brand emphasizes bold color, trend-driven releases, and cruelty-free formulations, and distributes its products globally through its own e-commerce site, major beauty retailers, drugstores, and stand-alone stores. ([en.wikipedia.org](https://en.wikipedia.org/wiki/NYX_Professional_Makeup?utm_source=openai))

A charge from "N Y X" or "NYX" on a card statement is likely related to a purchase of cosmetics or beauty accessories, either online at nyxcosmetics.com or at a physical retail location or counter that sells NYX Professional Makeup. This could be a one-time purchase of items such as lipstick, foundation, or palettes, an online order that has just shipped, or a purchase processed through a third-party beauty retailer’s point-of-sale system that still settles under NYX’s merchant name. While NYX primarily operates on a single-purchase model and not a subscription model, customers could see multiple charges if they placed several separate orders, used buy‑online‑pick‑up‑in‑store, or split an order into multiple shipments.

If you have questions about a NYX Professional Makeup charge, start by checking your email for order confirmations and receipts from NYX or from the retailer where you shopped, as well as your account order history if you created an online account. Verify the date and amount of the charge against your recent in‑store and online beauty purchases, including any pre-orders or back-ordered items. For unresolved issues, you can contact NYX customer service via the support/contact section on nyxcosmetics.com or through the retailer where the purchase occurred; have your order number, the last four digits of your card, and transaction date ready. If you do not recognize the transaction at all, contact your bank or card issuer promptly to dispute the charge and request a new card number, as with any potentially unauthorized transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to NYX Professional Makeup.

  1. N Y X

Frequently Asked Questions

Why do I see a charge from NYX or "N Y X" on my card statement?

This charge likely corresponds to a purchase of cosmetics or beauty products from NYX Professional Makeup, either on nyxcosmetics.com, in a NYX store, or through a retailer that processes payments under NYX’s merchant account. Compare the date and amount to any recent makeup purchases you’ve made.

Does NYX Professional Makeup offer subscriptions or recurring billing?

NYX Professional Makeup primarily sells products on a one-time purchase basis and does not typically offer subscription programs. Recurring charges are uncommon; if you see multiple NYX charges, they are usually separate orders, split shipments, or multiple in‑store transactions rather than a subscription fee.

Could a pending or small NYX charge on my card be an authorization hold?

Yes. When you place an online order, your bank may show a pending or slightly different amount as an authorization hold while NYX (or its payment processor) verifies your card. This hold usually settles to the final purchase amount or disappears within a few business days, depending on your bank’s policies.

How can I get a receipt or confirm what I bought from NYX Professional Makeup?

For online purchases, log into your account at nyxcosmetics.com and check the Orders or Order History section, or search your email for order confirmations from NYX. For in‑store purchases, your printed receipt is the primary record; if you used a loyalty or rewards account, some store partners can also look up past purchases at the service desk.

How do I request a refund or return for a NYX Professional Makeup purchase?

Refunds and returns depend on where you purchased the product. For orders placed on nyxcosmetics.com, review the Returns or FAQ section on their website for current policies and instructions, then initiate a return through your online account or by contacting customer service. If the purchase was made at a retailer (such as a drugstore or beauty chain), you must follow that store’s return policy and typically return the item there with your receipt.

How can I contact NYX Professional Makeup about a billing or order issue?

Go to nyxcosmetics.com and use the Contact or Customer Service section, where you can usually submit a support request or find region-specific email and phone options. Provide your order number, the billing name, the last four digits of the card, and a screenshot of the charge so they can investigate quickly.

Why does the NYX charge amount not exactly match my cart total?

Differences often come from taxes, currency conversion, shipping costs, or discounts being applied at different stages of checkout. If you ordered from a different country site or your bank charges foreign transaction fees, the final amount on your statement may vary slightly from the product subtotal you remember.

What should I do if I don’t recognize a NYX Professional Makeup charge at all?

First, confirm that no one else on your account (family members, shared cards) made a NYX purchase. If no one recognizes the transaction, contact your bank or card issuer immediately to report a potentially fraudulent charge. They can block further transactions, issue a new card, and start a dispute investigation while you also reach out to NYX with any details you have.

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