About OfficeHQ
OfficeHQ is an Australian-based virtual reception and call answering service headquartered on the Sunshine Coast, Queensland. They provide 24/7 live phone answering, virtual receptionists, virtual phone numbers, and virtual business addresses to sole traders, small businesses, corporates, and government clients across Australia, the UK, the US and other regions. Their trained receptionists answer calls in your business name, take messages, transfer calls, handle basic enquiries and bookings, and can integrate with many popular business tools and CRMs.
An OfficeHQ charge on your bank or card statement usually relates to a business call-answering or virtual office service. This may be a monthly subscription for ongoing virtual receptionist services, a virtual phone number or business address, or usage-based call charges added on top of a base plan. In some cases it can be a fee following a free trial converting to a paid plan, a one-time setup fee, or a pre-authorisation hold when you first add or update a payment method. Many clients are billed automatically each month on a recurring basis using the card or account provided at sign-up.
If you’re unsure about an OfficeHQ charge, first check whether your business, employer, or a colleague has recently trialled or subscribed to a virtual reception, phone answering, or virtual address service. Log into your OfficeHQ account via officehq.com.au (or your regional OfficeHQ site) to review invoices, billing history, active plans, and usage. If you still have questions, contact OfficeHQ directly via the Contact or Support section on their website, where you’ll find regional phone numbers and a web form; have the last four digits of the charged card, the exact amount, and the transaction date ready so they can quickly locate your account, clarify the charge, adjust your plan, or help cancel services if required.