Old Cutler Inn

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Old Cutler Inn is a modern American restaurant and bar in Palmetto Bay, Florida, offering wood-fired dishes, fresh seafood, steaks, pastas, and craft cocktails in a neighborhood-focused setting.

Palmetto Bay, Florida
oldcutlerinn.com
Owned by Ciotola Restaurant Group

About Old Cutler Inn

Old Cutler Inn is a modern American restaurant and bar located in Palmetto Bay, Florida. Reviving the spirit of a historic neighborhood gathering spot, it offers a menu of wood-fired dishes, fresh seafood, steaks, burgers, house-made pastas, and elevated comfort food, alongside a full bar with craft cocktails, draft beer, and a curated wine list. The restaurant positions itself as a community hub, blending the area’s historic charm with contemporary hospitality and design.

A charge from Old Cutler Inn on a card statement typically comes from dining in the restaurant, bar purchases, takeout, or online ordering processed through their Toast-powered ordering system. Guests may also see charges related to group events, private dining, or special occasion bookings held at the restaurant. In some cases, a temporary authorization hold may appear when an open check is started at the bar or when a card is kept on file for a tab, with the final amount settling after gratuity and any adjustments are applied.

To verify a charge, customers should first check recent dining visits, online orders, or bar tabs at Old Cutler Inn, including dates that match their statement. Receipts can often be retrieved by searching email for order confirmations or by contacting the restaurant directly using the information on their website. If a discrepancy is found, it’s best to call the restaurant during business hours and provide the transaction date, amount, and last four digits of the card so staff can locate the check in their Toast point-of-sale system. If the restaurant cannot locate the transaction or confirms it is not theirs, cardholders should then contact their bank or card issuer to dispute the charge.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Old Cutler Inn.

  1. Palmetto Bay tst* Old cutler

Frequently Asked Questions

Why do I see a charge from Old Cutler Inn on my card statement?

A charge from Old Cutler Inn usually corresponds to a recent visit to the restaurant or bar in Palmetto Bay, Florida, including dine-in meals, bar tabs, or takeout/online orders processed through their Toast-powered ordering system. Check your receipts or email confirmations around the transaction date to match the amount.

Can Old Cutler Inn place a temporary hold or pre-authorization on my card?

Yes. When you open a tab at the bar or leave a card with your server, Old Cutler Inn’s Toast POS may place a temporary authorization for an estimated amount. The final charge will post later with the actual total including tax and any tip you added, and the original hold should drop off within a few business days.

How can I get a copy of my receipt from Old Cutler Inn?

If you opted for an emailed receipt, search your inbox for “Old Cutler Inn” or Toast around the purchase date. If you don’t find it, call the restaurant and provide the date, approximate time, total amount, and last four digits of your card so staff can look up the transaction and resend or reprint a receipt.

Does Old Cutler Inn offer online ordering or takeout, and will those charges look different?

Yes. Old Cutler Inn offers online ordering and takeout using the Toast platform, and those payments will still appear as a charge from Old Cutler Inn (sometimes with Toast or TST in the descriptor). Even if you didn’t dine in, an online takeout or curbside order can generate a similar-looking charge.

How do I request a refund or dispute an incorrect charge from Old Cutler Inn?

Contact Old Cutler Inn directly as soon as you notice an issue. Provide details such as the transaction date, amount, and what seems incorrect (duplicate charge, wrong total, missing item, etc.). The restaurant can usually adjust the charge or process a refund through their Toast system; if the issue can’t be resolved, follow up with your bank or card issuer to open a dispute.

Does Old Cutler Inn have recurring charges or subscriptions?

No. Old Cutler Inn is a full-service restaurant and bar, and charges are typically one-time transactions for specific visits or events. If you see multiple similar charges, review your recent visits—such as several group meals or bar tabs—and contact the restaurant if something doesn’t align with your records.

I don’t live near Palmetto Bay. Could this Old Cutler Inn charge still be mine?

If you’ve recently traveled to the Miami/Palmetto Bay area, attended an event, or ordered food there while visiting, the charge may be legitimate even if you’re now back home. If you haven’t been in South Florida and no one on your account has visited, contact Old Cutler Inn to verify the transaction and then reach out to your bank to report potential fraud.

Why does my statement show something like “TST* OLD CUTLER INN” instead of just Old Cutler Inn?

“TST*” or similar prefixes typically indicate that the payment was processed via the Toast POS platform. The actual merchant is Old Cutler Inn, and the descriptor combines the processor prefix with the restaurant name on your statement.

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