Old Town

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Old Town Hong Kong is a family-run Cantonese restaurant group in Sydney offering classic Hong Kong cuisine, including Peking duck, dim sum, BBQ meats, and other late-night comfort foods at its Chinatown (Haymarket) and Barangaroo locations.

Sydney, New South Wales, Australia
oldtownondixon.com.au

About Old Town

Old Town Hong Kong is a popular, family-run Cantonese restaurant group in Sydney known for its classic Hong Kong-style comfort food, late-night dining, and relaxed atmosphere. With venues in Chinatown (Haymarket, on Dixon Street) and Barangaroo, they serve favourites such as Peking duck, live seafood, dim sum (yum cha), congee, noodles, rice dishes, and charcoal-style BBQ meats. Old Town typically offers casual dine‑in service, takeaway, and, at some locations, orders via third‑party delivery platforms; menus and opening hours can be checked via their website at oldtownondixon.com.au.

A charge from “OLD TOWN,” “OLD TOWN HONG KONG,” “OLD TOWN DIXON ST,” “OLD TOWN BARANGAROO,” or a similar description may appear on your bank or card statement after you’ve dined in, ordered takeaway, or paid for delivery processed through their payment terminals. Charges can come from in‑restaurant card payments (including split bills), online or phone orders, bar tabs, or orders made via QR-code table ordering systems. You might also see a temporary pre‑authorization hold if your card was opened for a tab or if your bank uses holds for contactless or international transactions; these usually adjust to the final amount once the payment is settled.

If you don’t immediately recognize the charge, start by checking your calendar, messages, and food receipts or delivery app history around the date of the transaction for a visit to Old Town Hong Kong in Chinatown or Barangaroo. Look for an emailed receipt from a payment terminal or a delivery/booking confirmation from platforms you use (e.g., food delivery or restaurant booking apps). To resolve questions, you can contact the specific Old Town Hong Kong location you visited using the phone number listed on their website (oldtownondixon.com.au) and provide the transaction date, approximate time, and amount so staff can look up the bill; for delivery orders, you may also need to contact the delivery platform’s support. If the restaurant confirms no matching transaction, reach out to your bank or card issuer to dispute the charge or investigate potential card misuse.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Old Town.

  1. Old Town Hong Kong Sydney AUS

Frequently Asked Questions

Why do I see a charge from OLD TOWN or OLD TOWN HONG KONG on my statement?

This charge is usually from paying for a meal or drinks at Old Town Hong Kong’s Chinatown (Dixon Street) or Barangaroo locations, or from a takeaway/delivery order processed through their payment system. It can reflect a single visit, a split bill where your card covered part of a table, or a bar/tea/juice order if you opened a tab.

What are typical amounts I might be charged by Old Town Hong Kong?

Because Old Town is a casual Cantonese restaurant, common card charges often range from around AU$20–$40 for solo diners and AU$60–$200+ for groups or set menus, depending on dishes like Peking duck or live seafood. Your total can also include extras like drinks, service surcharges (e.g., public holiday surcharges), or card surcharges if applicable and disclosed on the bill.

Why does my Old Town Hong Kong charge not match the amount I remember?

Differences usually come from added items after the initial order (extra dishes, drinks, or desserts), public holiday/weekend surcharges, or a credit card surcharge if noted on the receipt. If you tipped via card, your final posted amount will be higher than the original pre‑tip total; reviewing your itemized receipt or asking the restaurant for a copy can clarify the breakdown.

Can Old Town Hong Kong place a temporary hold or pre-authorisation on my card?

In most cases, Old Town simply charges the final bill amount at time of payment, but some banks show a temporary authorization before the final transaction settles. If you opened a tab or your bank uses pre‑authorisations for contactless or international transactions, you might see a pending amount that later updates to the exact bill or disappears. These holds are controlled by your bank and typically clear within a few business days.

How can I get a copy of my receipt or check what was on my bill at Old Town Hong Kong?

Contact the specific Old Town Hong Kong location (Chinatown or Barangaroo) using the phone details on oldtownondixon.com.au and provide the transaction date, approximate time, last four digits of your card, and the charged amount. If the transaction can be located in their point‑of‑sale system, staff can confirm the table, items ordered, and total, and may be able to provide a copy of the receipt or read it out to you.

How do I resolve a wrong amount or duplicate charge from Old Town Hong Kong?

First, call the restaurant location where the charge likely occurred and ask them to look up the transaction using your receipt details or statement info. If they confirm an error or duplicate, they can usually process a refund or adjustment back to your card; keep confirmation of this. If the restaurant cannot find the transaction or you suspect fraud, contact your bank or card issuer immediately to dispute the charge and request a new card if needed.

Can I get a refund or adjustment if there was an issue with my meal or service?

Refunds or discounts for food quality or service issues are handled case‑by‑case directly by the restaurant’s management. Call the location you visited as soon as possible, explain what happened, and have your receipt or payment details ready; they may offer a partial refund, full refund, or another form of resolution at their discretion. Once approved, it can take a few business days for a card refund to appear on your account.

I don’t live in Sydney—why would I see a charge from Old Town Hong Kong?

This can happen if you recently travelled to Sydney and dined in Chinatown (Haymarket) or Barangaroo and have forgotten the visit, or if someone else with access to your card used it there. If you have not been to Sydney or ordered food there around the transaction date, treat the charge as suspicious and contact your bank immediately to investigate potential unauthorized use.

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