OneHourSiteFix

Software98% confidence

OneHourSiteFix is a website security service that specializes in rapid malware removal and ongoing protection for hacked or compromised websites, using its SharkGate firewall platform.

London, England, United Kingdom
onehoursitefix.com
Owned by SharkGate Limited

About OneHourSiteFix

OneHourSiteFix is a London-based website security service that specializes in rapid malware removal, hacked-site recovery, and ongoing protection for compromised websites. Using its SharkGate firewall and monitoring platform, the company focuses on getting infected sites back online quickly, cleaning malicious code, removing blacklists and warnings, and then actively blocking future attacks. Their customers are typically small to medium businesses, agencies, bloggers, and online shops running platforms like WordPress, Joomla, Magento, or custom CMS sites.

A OneHourSiteFix charge usually appears on your bank or card statement after you’ve requested emergency malware removal, signed up for an ongoing protection plan, or renewed an existing subscription. Depending on what you purchased, the transaction might be listed under descriptors such as “ONEHOURSITEFIX,” “ONEHOURSITEFIX.COM,” “SHARKGATE,” or a similar variation. Charges may be one‑time fees for a single clean-up, or recurring monthly/annual payments for firewall protection, monitoring, and automatic clean-ups; in some cases, you may also see a small temporary authorization when you first submit your card, which is released once your payment is fully processed.

If you don’t immediately recognize this charge, start by checking your email for invoices or order confirmations from OneHourSiteFix or SharkGate, and review any recent activity where you or your web developer requested help fixing a hacked site. Log in to your OneHourSiteFix/SharkGate account (if you created one) to view your active plan, billing history, and renewal dates, or ask your hosting provider or web agency if they ordered the service on your behalf. For questions about a specific transaction, refund, or cancellation, you can contact OneHourSiteFix support via the contact form or live chat on onehoursitefix.com, or by replying to their service emails—having your domain name, approximate charge date, and last four digits of the card used will help them quickly locate and resolve your billing issue.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to OneHourSiteFix.

  1. ONEHOURSITEFIX - SHARK +441158903070 GBR

Frequently Asked Questions

Why am I seeing a charge from OneHourSiteFix or SharkGate on my bank statement?

You’ll typically see a OneHourSiteFix (or SharkGate) charge if you or your web developer requested emergency malware removal or signed up for an ongoing website protection plan. Many site owners authorize the service during a security incident, so the charge may correspond to a time when your site was hacked, blacklisted, or showing warning messages. If an agency or hosting company manages your site, they may have ordered OneHourSiteFix on your behalf and passed the charge directly to your card.

What types of OneHourSiteFix charges are most common?

Most card statements will show either a one‑time malware clean-up fee or a recurring subscription for firewall protection and monitoring. Recurring charges are usually billed monthly or annually and renew automatically until cancelled, while emergency clean-ups are charged once per incident. The description line may include text like “ONEHOURSITEFIX,” “ONEHOURSITEFIX.COM,” or “SHARKGATE SECURITY” along with the billing period if it’s a subscription.

How do I cancel my ongoing OneHourSiteFix or SharkGate protection plan?

To cancel, log into your account via onehoursitefix.com or the SharkGate portal, go to the Billing or Subscriptions section, and choose the option to cancel or disable auto‑renew for your plan. Your protection will normally remain active until the end of the current paid period, and you won’t be billed again after that date. If you don’t have login details or an agency set it up for you, contact OneHourSiteFix support with your domain and billing email so they can locate and cancel the subscription.

How can I request a refund for a OneHourSiteFix charge I don’t recognize or am unhappy with?

If you believe a charge is incorrect, duplicated, or made without your authorization, contact OneHourSiteFix support directly through the contact form or chat on onehoursitefix.com, or reply to your service receipt email. Provide the transaction date, amount, last four digits of the card, and your website domain so they can investigate quickly. Refund eligibility depends on the situation—for example, whether work has already been performed and whether the charge is part of a non‑refundable emergency service—but they can explain your options and, where appropriate, reverse or adjust the payment.

Why do I see a small or pending OneHourSiteFix charge that later disappears or changes?

When you first submit your card, OneHourSiteFix’s payment processor may place a small temporary authorization to verify that the card is valid. This can appear as a low-value or “pending” charge that is automatically released and replaced by the final service or subscription amount once processing is complete. If a pending hold doesn’t clear within a few business days, contact both your bank and OneHourSiteFix with a screenshot so they can confirm the status.

How does OneHourSiteFix handle billing for multiple websites or add‑on services?

If you protect more than one domain, each site may appear as a separate line item, or all may be grouped into a single consolidated charge, depending on how your plan was set up. Add‑ons such as extra clean-ups, blacklist removal work, or upgraded firewall rules are either billed at the time of purchase or folded into your next subscription cycle. You can see exactly what each charge covers by checking the invoices in your OneHourSiteFix/SharkGate account or in the billing emails they send after every change.

My developer or agency bought OneHourSiteFix for me—how can I see what I’m being billed for?

Ask your developer, agency, or hosting provider for the original order confirmation or invoice from OneHourSiteFix, which will outline the plan, domains covered, and renewal schedule. If they used your card directly, you can also contact OneHourSiteFix support with your domain and billing email to request a copy of the invoice history. This will help you confirm whether the charge is a one‑time clean-up or an ongoing protection subscription and whether other domains are linked to the same payment method.

How do I update my payment method or stop OneHourSiteFix from charging an old card?

Sign in to your OneHourSiteFix or SharkGate account and go to the Billing or Payment Methods section to update or remove your stored card details. If you wish to stop all future charges to a particular card, make sure you also turn off auto‑renew or cancel any active subscriptions tied to that card. If you no longer have access to the account, contact support with proof of ownership of the website (such as DNS or email verification) so they can safely assist with updating or removing your payment details.

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