Onehub

Software95% confidence

Onehub is a cloud-based file storage, secure file sharing, and virtual data room platform that helps businesses store, organize, and collaborate on documents with advanced permission controls and encryption.

Seattle, WA
Owned by SRS Acquiom

About Onehub

Onehub is a cloud-based file storage, secure file sharing, and virtual data room platform designed for businesses that need to manage and collaborate on sensitive documents. Headquartered in Seattle, WA, Onehub provides encrypted storage, granular permission controls, branded workspaces, and audit trails for teams, clients, and external partners. It’s commonly used for M&A data rooms, client portals, board materials, and internal document repositories, with web access plus optional desktop sync and mobile access.

A Onehub charge typically appears on your bank or card statement when you pay for a Onehub subscription or upgrade, such as a Team, Business, Data Room, or Enterprise plan. Charges are usually billed on a recurring monthly or annual basis, depending on the billing option you selected during sign‑up. You might also see a charge after a trial period ends and rolls into a paid plan, when you add more users or data rooms, or if a temporary authorization hold is placed to verify a new or updated payment method. Descriptors may look like “ONEHUB”, “ONEHUB.COM”, or similar variations referencing the company name and website.

If you don’t immediately recognize a Onehub charge, first sign in at onehub.com using any business or personal email addresses you may have used to create an account, and check the Billing or Account section for invoices and plan details. Look for confirmation emails or receipts from Onehub in your inbox and spam folders, and ask colleagues if your organization uses Onehub for file sharing or data rooms. To resolve questions, you can contact Onehub support through the Help/Support link when logged in, the contact form at onehub.com, or by emailing their support team; include the last 4 digits of the card, charge date, amount, and billing descriptor (but never your full card number). If the charge is unauthorized, request cancellation and a refund review with Onehub, and then follow up with your bank or card issuer if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Onehub.

  1. ONEHUB SEATTLE WA

Frequently Asked Questions

Why do I see a recurring monthly or yearly charge from Onehub on my statement?

Onehub is a subscription-based service, so most charges are for active plans such as Team, Business, Data Room, or Enterprise. These plans are billed automatically at the interval you chose (monthly or annually) until you cancel. The statement line may reference “ONEHUB”, “ONEHUB.COM”, or a similar descriptor and will usually correspond to your renewal date listed in your Onehub account’s Billing section.

What are Onehub’s typical subscription prices and common charge amounts?

Onehub commonly offers business plans at per‑user, per‑month pricing with minimum user counts, as well as higher‑tier Data Room and Enterprise plans at a higher flat or custom rate. On many accounts, you may see monthly charges in ranges like roughly $40–$150+ for smaller teams, and higher amounts for larger organizations or data rooms, especially if billed annually in one lump sum. Exact pricing, currency, and taxes can vary by plan and region, so the most accurate amounts will be shown on the Pricing page at onehub.com and in your account’s Billing/Invoices area.

Why was I charged by Onehub after my free trial ended?

When you sign up for a Onehub trial and provide a payment method, the account typically converts automatically to a paid subscription at the end of the trial unless you cancel before the trial expiration date. The first paid invoice posts on that conversion date and will show up on your card or bank statement as a Onehub charge. You can confirm your trial start and end dates and see the corresponding invoice inside your Onehub account under Billing or Invoices.

How do I cancel or pause my Onehub subscription to stop future charges?

To cancel, log into your Onehub account at onehub.com, go to your Account or Billing/Subscription settings, and select the option to downgrade or cancel your plan; follow the on‑screen steps until you receive a confirmation. Once cancelled, your plan remains active until the end of the current billing period, and you will not be billed again unless you reactivate. If you are part of an organization account, only the account owner or billing admin can make these changes, so you may need to contact your internal administrator.

How can I request a refund or dispute a Onehub charge I don’t recognize?

If you believe you were charged in error, first sign in and review your plan, billing history, and user activity to confirm whether someone on your team activated or upgraded the account. If the charge still appears incorrect or unauthorized, contact Onehub support through the in‑app Help/Support link or via the contact options at onehub.com, providing the charge date, amount, billing descriptor, and the email address on the account. Onehub’s team can review your account history, clarify the reason for the charge, and let you know if a refund or credit is possible under their current billing and refund policies.

Why do I see a small or $0 Onehub charge or a pending authorization on my card?

Onehub may place a small temporary authorization (sometimes $0–$2) when you first add or update a payment card to verify that the card is valid. This is not a final charge and should either disappear or convert into your actual subscription payment within a few business days, depending on your bank. If the authorization remains pending for longer than a week or posts as a settled charge with no corresponding invoice in Onehub, contact both your bank and Onehub support for clarification.

How can I find the invoice or receipt for the Onehub charge on my statement?

Log into your account at onehub.com and navigate to the Billing, Subscription, or Invoices section, where you can view and download detailed invoices for each payment, including plan name, billing period, tax, and total amount. The invoice number and date will correspond closely to the charge shown on your bank or card statement. If you do not have access (for example, your company’s admin manages billing), ask your account owner or finance team to retrieve the invoice, or contact Onehub support with the last 4 digits of the card and charge details so they can help locate it.

What should I do if my company uses Onehub but the charge amount looks different than usual?

Changes in your Onehub bill can occur if your organization added or removed users, upgraded to a higher plan (such as a Data Room or Enterprise tier), switched from monthly to annual billing, or incurred prorated charges partway through a cycle. Check the latest invoice in your Onehub Billing area to see a line‑item breakdown of any plan changes or prorations. If the increase still seems unexpected, reach out to your internal account owner or admin, and if needed, contact Onehub support for an explanation of the recent billing changes.

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