Operator 25

Restaurant95% confidence

Operator 25 is a Melbourne CBD brunch café and restaurant known for specialty coffee and an all-day menu that blends Australian brunch dishes with Asian and Southeast Asian influences, housed in a heritage-listed former telephone exchange building.

Melbourne, Victoria, Australia
operator25.com.au

About Operator 25

Operator 25 is a specialty brunch café and restaurant located on Wills Street in Melbourne’s CBD, housed in a beautifully restored, heritage-listed former telephone exchange building. The venue is known for its specialty coffee, chef-driven brunch dishes, and an all-day menu that combines modern Australian café culture with Asian and Southeast Asian flavours. Guests commonly visit for dine-in brunch, lunch, coffee, and pastries, and may also pay for add-ons such as cocktails, fresh juices, and takeaway orders placed at the counter or via phone/online ordering platforms linked from operator25.com.au.

A charge from Operator 25 will usually appear on your bank or card statement after you dine in at the café, order takeaway, or pay for a group bill that has been split across multiple cards. Depending on your bank, the descriptor may look like “OPERATOR 25 MELBOURNE,” “OPERATOR25 CAFE,” or similar. You might also see a temporary authorization or a slightly different amount if you left a tip, paid a surcharge (for example, on public holidays), or if the payment was processed via a third-party ordering, delivery, or booking platform. In some cases, a pending amount may appear first and then settle for the final total including tips and adjustments.

If you’re unsure about a charge from Operator 25, start by checking your recent visits to Melbourne’s CBD, any brunch or coffee outings, and receipts in your email, digital wallet, or bank app around the date of the transaction. Compare the posted amount with your receipt, including any tips or surcharges. For further clarification, you can contact the café using the details listed on operator25.com.au or by calling during business hours with the date, exact amount, and last four digits of your card so staff can look up the transaction. If you suspect an error (such as a duplicate charge or incorrect total), the venue can usually verify and correct it; if you still can’t identify the payment, contact your bank or card issuer to dispute the transaction or request a chargeback investigation.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Operator 25.

  1. OPERATOR25 MELBOURNE AUS

Frequently Asked Questions

Why does my statement show a charge from “OPERATOR 25 MELBOURNE” or similar?

This charge typically comes from paying for food or drinks at Operator 25, a brunch café and restaurant in Melbourne’s CBD, or from a takeaway order processed through their in-venue POS or an associated ordering platform. Check whether you visited Wills Street, shared a group brunch, or ordered coffee/food for pickup around the transaction date. The descriptor on your statement may vary slightly depending on your bank and the payment processor used by the café.

Why is the final amount from Operator 25 higher than the menu prices I remember?

The total on your statement can be higher than individual menu prices because it includes GST, any optional tip you added, and, on certain days, a public holiday or weekend surcharge where applicable. If you were part of a group, your share of shared plates and drinks can also make the total higher than a single dish price. Compare the transaction with your receipt or any photos of the bill; if it still doesn’t match, contact the café using the details on operator25.com.au with your transaction information.

Why do I see a small “pending” or temporary charge from Operator 25 on my card?

Some banks show a temporary authorization when your card is first tapped, inserted, or pre-authorized at the terminal, especially for bar tabs or when a final tip amount is added later. This can appear as a pending charge that is slightly different from the final total. Once the payment is fully processed, the authorization should drop off and be replaced by the settled amount including all items and tips. If a pending hold does not clear within a few business days, contact your bank for an update.

Can Operator 25 charge me more than once for the same visit?

You should only be charged once per completed transaction, but multiple charges can occur if a card was accidentally processed twice, a transaction was reversed and re-run, or if you paid once for your own meal and once for a shared or group bill. Review your receipts and note whether you used the same card for multiple parts of the bill. If you suspect a duplicate payment, contact Operator 25 with the dates, amounts, and last four digits of your card so they can check their POS records and arrange a refund if necessary.

Does Operator 25 have any subscriptions or recurring charges?

Operator 25 does not operate as a subscription service; charges are generally one-off payments linked to in-person dining or takeaway orders. If you see what looks like a recurring pattern (for example, similar amounts on weekend mornings), it is most likely from your own regular visits rather than an automated subscription. If you believe you’re being billed regularly without visiting, contact the café and your bank to investigate possible card misuse.

Why is there a surcharge on my Operator 25 charge, and is it legitimate?

Like many Australian cafés and restaurants, Operator 25 may apply a surcharge on public holidays or for certain card types or contactless payments, which will be noted on menus or at the point of sale. This surcharge is added to the total you authorize on the payment terminal and will be included in the final amount shown on your statement. If you think the surcharge was applied in error or wasn’t clearly disclosed, reach out to the café with your receipt details to discuss an adjustment.

How do I get a copy of my receipt or tax invoice for a charge from Operator 25?

If you did not receive or have misplaced your receipt, you can request a copy directly from Operator 25. Visit operator25.com.au for current contact details and email them with the transaction date and time (approximate), amount, and last four digits of your card so staff can search their POS system. They can usually email a tax invoice or receipt once they locate the matching transaction.

What should I do if I don’t recognize an Operator 25 charge at all?

First, confirm whether a family member, partner, or colleague may have used your card at Operator 25 or paid for a shared meal there. If no one recognizes the transaction and you were not in Melbourne around that date, contact the café with the transaction details so they can check for possible processing errors or card misuse. If the charge still cannot be explained or appears fraudulent, immediately notify your bank or card issuer—they can block your card, investigate, and guide you through the dispute or chargeback process.

This merchant is in the Restaurant category

Browse all

Related Merchants

Airport Retail Enterprises
Delaware North
Boost Juice
Nando's
Shish Shawarma & Grill

Compare Operator 25

vsAirport Retail EnterprisesvsDelaware NorthvsBoost Juice

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you