Question 1

Why do I see a charge from “OPLU London” on my card statement?

Accepted Answer

A charge from “OPLU London” is most likely a fee related to recruitment or executive search services provided by Oplu, such as a retainer, placement fee, or staged payment for a mandate involving family office, private household, or luxury brand roles. Review any recent signed engagement letters or invoices from Oplu that reference card payment as the settlement method.

Question 2

Is Oplu a recruitment agency or a subscription service?

Accepted Answer

Oplu is a specialist recruitment and executive search firm, not a consumer subscription service. Charges are typically tied to specific recruitment mandates or services agreed in advance, rather than recurring monthly subscriptions. If you see recurring charges, they are likely staged project payments defined in your contract rather than an open-ended subscription.([oplu.com](https://oplu.com/?utm_source=openai))

Question 3

Can Oplu place temporary or household staff as well as senior office roles?

Accepted Answer

Yes. Oplu works across family offices, private households and estates, and luxury brands, placing roles such as private PAs, lifestyle managers, house managers and household staff, as well as investment, operations and senior leadership positions. If you engaged them to source private staff for a residence or office, associated fees may appear under “OPLU London.”([oplu.com](https://oplu.com/?utm_source=openai))

Question 4

How can I verify that an Oplu charge is legitimate?

Accepted Answer

Start by checking any contracts, proposals, or invoices from Oplu, and compare the billed amounts and dates with the transaction on your statement. Search your email for messages from the domain oplu.com, and log any purchase orders or approvals related to recruitment. If you still have questions, contact Oplu via their official contact page or phone number and ask them to confirm the amount, date, and purpose of the charge.([oplu.com](https://oplu.com/?utm_source=openai))

Question 5

How do I contact Oplu about a billing or payment question?

Accepted Answer

You can contact Oplu using the details on their official contact page, which lists their Mayfair office address and phone number, along with a general email address and an online contact form. Provide the last four digits of the card used, the transaction date, and the exact amount so they can locate the payment in their records.([oplu.com](https://oplu.com/contact-us?utm_source=openai))

Question 6

Does Oplu place temporary authorization holds on cards?

Accepted Answer

Oplu’s services are typically invoiced and paid as agreed project or placement fees, so you are more likely to see full-charge amounts rather than small test authorisations. However, depending on how your card was processed (for example, via an online payment link or terminal), your bank may briefly show a pending amount before the final charge posts. This should resolve automatically within a few days; if it does not, contact both your bank and Oplu for clarification.

Question 7

Can I cancel or modify services with Oplu after I’ve paid a fee?

Accepted Answer

Cancellation or modification of services with Oplu depends on the specific terms in your engagement letter or contract. Some fees—particularly retainers or fees for completed milestones—may be non-refundable, while others might allow partial refunds or credits. Review your agreement carefully and speak with your Oplu account contact or their main office to understand your options before disputing any card charge.

Question 8

What should I do if I don’t recognise any dealings with Oplu but see a charge?

Accepted Answer

If you do not recall engaging Oplu or authorising any recruitment work, first verify internally that no colleague or family office representative used your card for a mandate. If no legitimate explanation emerges, contact Oplu with the transaction details to ask whether they show any corresponding invoice in your name, and immediately inform your card issuer so they can investigate, block further charges, and reissue your card if necessary.

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