Opsgenie is an incident management and alerting platform used by DevOps and IT teams to manage on-call schedules, centralize alerts, and coordinate responses to system outages.
Opsgenie is a cloud-based incident management and alerting platform owned by Atlassian, designed primarily for DevOps, SRE, and IT operations teams. It centralizes alerts from monitoring tools, manages on-call schedules and escalations, and helps teams respond quickly to outages and performance issues. Businesses use Opsgenie to route critical alerts to the right people via SMS, phone calls, mobile push notifications, and email, and to coordinate response through integrations with tools like Jira, Slack, and popular monitoring platforms. The company is based in Sydney, Australia, and is part of the broader Atlassian ecosystem of collaboration and IT tools.
A charge from Opsgenie may appear on your bank or card statement if your organization is paying for Opsgenie’s subscription service, either as a standalone product or as part of an Atlassian/Cloud bundle. Common scenarios include monthly or annual subscription renewals, per-user seat increases as you add team members, or the end of a free trial that transitions into a paid plan. You might also see temporary authorization holds when you first add or update a payment method, or when Atlassian verifies your card, which can appear as small or pending amounts before they drop off.
If you’re unsure about an Opsgenie charge, first log in to your Atlassian/Opsgenie account and review the Billing or Subscriptions section for invoices and payment history. Check if your company uses Opsgenie for on-call or incident management, and verify internally whether someone on your team created or upgraded an account. For unresolved questions, you can contact Atlassian billing support through support.atlassian.com, where you can view, download, or dispute invoices. If you suspect unauthorized use of your card, contact Opsgenie/Atlassian support and your bank or card issuer promptly, and consider cancelling the subscription from your Atlassian admin console or removing the payment method once the issue is resolved.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Opsgenie.
Why am I seeing a charge from Opsgenie or Atlassian Opsgenie on my card?
You’re likely being billed for an Opsgenie subscription used for incident management and on-call alerting. Charges may appear as “ATLASSIAN OPSGENIE,” “ATLASSIAN*OPSGENIE,” or similar, because Opsgenie is part of Atlassian. This can be a recurring monthly or annual subscription, often tied to the number of users (seats) in your Opsgenie or Atlassian organization.
What are the typical Opsgenie subscription prices and billing patterns?
Opsgenie is usually billed as a per-user subscription with monthly or annual billing through Atlassian. As of recent Atlassian pricing, Opsgenie offers multiple tiers such as Essentials and Standard (per-user, per-month) and an Enterprise plan with custom pricing; your bill will reflect your tier, number of active users, and billing frequency. Many customers see regular charges in consistent amounts each month or year, with occasional changes when users are added or removed.
Why did my Opsgenie charge increase compared to last month?
Your charge may have increased because additional users were added to your Opsgenie/Atlassian organization, you upgraded to a higher plan tier, or a promotional/introductory rate expired. In your Atlassian admin or Billing section, you can see the current plan, user count, and line-item details for each invoice. If you manage a team account, check whether colleagues invited new users or enabled additional Opsgenie features that affect pricing.
How do I cancel or downgrade my Opsgenie subscription so the charges stop?
To cancel or change your Opsgenie subscription, log in as a billing or site admin to admin.atlassian.com, go to the Billing or Subscriptions section, and locate Opsgenie in your list of products. From there you can cancel the subscription, switch to a different tier, or change from monthly to annual billing. Once cancelled, you’ll generally retain access until the end of the current billing period, and further renewals will not be charged.
How can I get a refund or dispute an Opsgenie charge?
If you believe you were charged in error, sign in to your Atlassian account and review your invoices and subscription status first. If the charge still appears incorrect (for example, a renewal you didn’t intend or a duplicate charge), contact Atlassian billing support through support.atlassian.com and provide the invoice number, amount, and last four digits of the card charged. Atlassian’s refund decisions depend on their current billing and refund policies, so faster contact after the charge posts gives you the best chance of adjustment.
Why do I see a small or pending Opsgenie charge that later disappears?
Opsgenie (through Atlassian’s billing system) may place a small authorization hold on your card when you first add or update a payment method or start a trial that requires a card. These holds are used to verify that the card is valid and will typically disappear or be reversed automatically within a few business days. They are not actual subscription charges and usually do not result in a completed payment on your statement.
How do I find my Opsgenie invoices and confirm what I was charged for?
Invoices for Opsgenie are managed in your Atlassian billing portal, not inside the Opsgenie app alone. Log in to admin.atlassian.com as a billing or site admin, go to Billing > Invoices, and look for entries referencing Opsgenie or the relevant site name. You can download PDFs that detail your plan level, billing period, number of users, taxes, and total amount, which should match the charge on your bank or card statement.
What should I do if I don’t recognize any Opsgenie account but still see a charge?
First, search your email accounts (personal and work) for “Opsgenie” or “Atlassian” to see if an account or trial was created using your address. If you still can’t identify the source, contact Atlassian support with the transaction date, amount, and the name as it appears on your statement so they can look up the charge. If you suspect your card was used fraudulently, notify your bank or card issuer immediately, request a card replacement, and ask them to block further charges while the investigation proceeds.