Order-In

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Order-In is an Australian corporate catering marketplace that connects offices with local caterers and kitchen suppliers, providing food for meetings, events, and daily office needs. It offers online ordering, consolidated billing, and delivery of catering, office milk, fruit, snacks, and other kitchen supplies.

North Sydney, NSW, Australia
orderin.com.au
Owned by B2B Food Group (EatFirst)

About Order-In

Order-In is an Australian corporate catering and workplace food marketplace based in North Sydney, NSW. It connects offices with a curated network of local caterers, cafés, and kitchen suppliers, allowing businesses to order catering for meetings, training days, and events, as well as recurring deliveries of office milk, fruit, snacks, and pantry supplies. Through the orderin.com.au platform, companies can manage multiple locations, set spending controls, centralise billing, and access consolidated reporting for finance and HR teams.

A charge from “Order-In”, “Order-In Pty Ltd”, or a similar descriptor on your bank or card statement usually relates to a business food order placed through the Order-In website or via an account manager. This could be a one-off catering order, a recurring office milk or fruit delivery, snack boxes for staff, or other kitchen supplies. Some accounts are set to recurring billing for regular deliveries (e.g., weekly milk or fruit), and you may also see separate charges for last‑minute orders, weekend or after-hours deliveries, or amended orders. In some cases, your bank may show a temporary pre-authorisation or pending charge when a card is verified or when a large order is placed; this is typically adjusted to the final amount once the order is confirmed and processed.

If you’re unsure about an Order-In charge, first check recent emails for order confirmations or tax invoices sent to your corporate or work email address, and review your company’s internal catering or office management tools. Ask your office manager, EA/PA, or team lead whether a catering or kitchen supply order was placed for your team or location. To resolve questions, visit orderin.com.au and log in to your account to review order history and invoices, or use the contact details on the Order-In “Contact” or “Support” page to reach their customer service team by phone or email. Have the transaction date, exact amount, last four digits of the card, and your company name ready—this will help them quickly locate the order, clarify whether it’s a one‑off or subscription charge, issue adjustments or refunds where applicable, or help you update or cancel future recurring deliveries.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Order-In.

  1. Order-In Pty Ltd North Sydney AUS

Frequently Asked Questions

Why am I seeing a charge from Order-In on my card when I don’t remember ordering anything?

Order-In primarily services offices, so the charge often relates to corporate catering or workplace food ordered on behalf of a team, department, or event. The payment method may be a shared company card or a card held by an office manager, EA/PA, or team lead. Check with your workplace administrator or finance team and review your work email for Order-In order confirmations or invoices around the date of the charge.

What types of orders does Order-In usually bill for, and what are common charge amounts?

Order-In bills for corporate catering (breakfasts, lunches, platters, training-day catering), as well as recurring office milk, fruit, snacks, and pantry items. Amounts vary widely depending on order size and frequency—small team orders may be under AU$150, while whole‑office or event catering can run into the hundreds or thousands of dollars. You may also see regular, similar amounts if your company has a standing weekly or monthly delivery schedule.

Does Order-In have subscriptions or recurring billing for office food and supplies?

Yes. Many businesses set up recurring orders for milk, fruit, snacks, or regular team lunches through Order-In. These can be scheduled weekly, fortnightly, or monthly, and are charged automatically to the nominated card or company account on or just before each delivery date. To adjust or pause these services, the account holder needs to log in at orderin.com.au and update the recurring order or contact their Order-In account manager or support team.

How do I cancel or pause an Order-In recurring delivery so I stop future charges?

The person who manages your Order-In account (often an office manager or EA/PA) can log in at orderin.com.au, go to the relevant recurring order or subscription, and change the schedule, pause deliveries for specific dates, or cancel altogether. Some corporate accounts manage this through an Order-In account manager, in which case changes should be requested via that representative or through the customer support channels listed on the website. Be sure to make changes before the cut‑off time stated in your order terms, as late changes for imminent deliveries may not be possible or may incur fees.

How can I request a refund or dispute an incorrect Order-In charge?

Start by reviewing the order confirmation or invoice to confirm what was ordered, delivered, and billed. If you believe you were charged incorrectly—such as for items not received, an incorrect headcount, or a duplicate order—contact Order-In via the support details at orderin.com.au with your company name, invoice number (if available), transaction date, and amount. Their team can investigate with the caterer or supplier and, where appropriate, arrange a credit note, partial adjustment, or refund back to the original payment method in line with their billing and cancellation policies.

Why do I see a pending or slightly different amount from Order-In on my bank statement?

Some banks first display a temporary authorisation when a card is used or updated, especially for large or first‑time orders. This hold may appear as a pending charge or as a slightly rounded amount, and is usually replaced by the final, exact amount once the order is confirmed and processed by Order-In and your bank. If the pending amount does not match the final invoice or does not drop off after several business days, you can contact both your bank and Order-In support for clarification.

How do I find invoices or receipts for an Order-In charge for my expense report?

If you have an Order-In login, sign in at orderin.com.au and navigate to your order history or invoices section to download tax invoices for each order. Invoices are also typically emailed automatically to the address used when placing the order or to a designated accounts-payable email on file for your company. If you can’t locate the paperwork, contact Order-In via their website with the date, amount, and last four digits of the card so they can resend the invoice to you or your finance team.

How can I contact Order-In about a charge if I don’t manage the company’s catering account?

Go to orderin.com.au and visit the Contact or Support page to find their current phone number and contact form or email address. Provide as much detail as possible: the name of your company, your full name and role, the transaction date and amount, and the last four digits of the card that was charged. They can confirm which internal contact at your organisation placed the order, explain what the charge relates to, and advise any next steps if the payment method was used in error.

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