Ordermentum is an Australian B2B ordering and payments platform that connects hospitality venues with suppliers, streamlining wholesale ordering, invoicing, and payments. The “ZAI*” prefix refers to Zai, a payment processor used to handle transactions for Ordermentum.
Ordermentum is an Australian B2B ordering and payments platform used by cafes, restaurants, bars and other hospitality venues to place and manage wholesale orders with their suppliers. Based in Sydney, NSW, the company provides a central hub where venues can discover suppliers, submit recurring or one-off orders, and manage invoices and payments digitally. Ordermentum works behind the scenes for many bakeries, coffee roasters, beverage and food suppliers across Australia, and uses payment partners such as Zai (often shown as “ZAI* ORDERMENTUM” on your statement) to securely process card and bank account payments.
A charge from Ordermentum (or “ZAI* Ordermentum”) usually appears when a venue has placed an order with a supplier that uses Ordermentum for invoicing and payment collection. This can include one-off wholesale orders, recurring or standing orders (for example, weekly bread, coffee, or milk deliveries), automatic payments for approved invoices, or payments linked to saved cards or bank details in your Ordermentum account. In some cases you might see a small pending or temporary authorization when you first add or update a payment method; this is a verification hold and normally drops off automatically.
If you don’t immediately recognize an Ordermentum charge, first check for recent wholesale orders, deliveries, or invoices from your regular suppliers, as the payment is often on their behalf. Log in to your Ordermentum account at ordermentum.com (or via the mobile app) and review your Orders, Invoices, and Payments sections for matching amounts and dates. If something still doesn’t look right, contact your supplier directly using the details on their invoice, or reach out to Ordermentum support through the Help/Support section of the website. For suspected errors or duplicate billing, gather screenshots of your transactions, invoices, and any email confirmations before contacting support or your bank, as this will speed up investigation and resolution.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ordermentum.
Why does my bank statement show a charge from “ZAI* ORDERMENTUM” or “ORDERMENTUM” instead of my supplier’s name?
Ordermentum processes payments on behalf of hospitality suppliers, and those payments are run through a payment provider called Zai. As a result, your bank or card statement may show the descriptor “ZAI* ORDERMENTUM” or simply “ORDERMENTUM” instead of the individual supplier’s business name. The underlying transaction is typically for an order, invoice, or recurring delivery from a supplier you already trade with, such as a bakery, coffee roaster, or beverage distributor.
What types of payments does Ordermentum charge for, and are they subscriptions or one‑off payments?
Most Ordermentum charges are one-off payments for wholesale orders or invoices that you, or someone at your venue, have approved. However, many venues set up recurring or standing orders (for example, weekly bread or coffee) where invoices are automatically paid on a regular schedule using a saved card or bank account. In those cases you will see recurring charges at the same or similar amounts and intervals that match the agreed order cycle with your supplier.
Are there subscription or platform fees for using Ordermentum, and how do they appear on my statement?
Hospitality venues typically use Ordermentum at no direct subscription cost, paying instead for the products and services ordered from suppliers; those charges show as normal invoice payments. Some suppliers pay Ordermentum a software or transaction fee on the back end, which usually does not appear separately on a venue’s bank statement. If your business has agreed to any specific platform or service fees with Ordermentum, these will be documented in your contract or onboarding materials and will still appear under the same ORDERMENTUM/ZAI* descriptor.
How can I find the invoice or receipt for an Ordermentum charge I don’t recognize?
Log in to your Ordermentum account at ordermentum.com using your business email, then navigate to the Invoices or Payments section to see a list of recent transactions. Match the date and amount on your bank statement with the invoice number shown in Ordermentum—clicking the invoice will display full details of the supplier, products ordered, tax, and payment status. You can usually download or email a PDF copy of the invoice from this screen for your records or bookkeeping.
How do I stop or pause recurring charges being billed through Ordermentum?
To stop future recurring charges, you must change or cancel the underlying order arrangement with your supplier, as Ordermentum processes payments according to what’s been set up between you and them. Log in to Ordermentum, go to your Orders or Products section, and look for any recurring or standing orders, then edit, pause, or cancel them where available. If you cannot see an option to change the schedule, contact your supplier directly and ask them to modify or cancel the recurring order; once they do, associated automatic payments will cease.
How do I request a refund or dispute a charge made through Ordermentum?
Because Ordermentum processes payments on behalf of suppliers, refunds are generally handled by the supplier who issued the invoice or delivered the goods. Contact the supplier first, quoting your invoice number and the date and amount of the charge, and request a correction or refund if there was an error (such as incorrect quantities, pricing, or a duplicate order). If you suspect a technical billing issue or cannot reach the supplier, you can contact Ordermentum support via the Help section at ordermentum.com, providing screenshots of your bank statement and related invoices so they can investigate.
Why do I see a small or temporary Ordermentum/Zai charge that later disappears?
When you add or update a card or bank account in Ordermentum, the payment processor (Zai) may place a small authorization hold to verify that the payment method is valid. This may appear as a low-dollar, pending charge on your statement but is not actually captured and should automatically reverse within a few business days. If a small verification amount remains on your account after several days, contact your bank or Ordermentum support with the transaction details so it can be reviewed.
What should I do if an Ordermentum charge is on my card but my venue doesn’t use the platform?
First, confirm whether anyone else in your business—such as a manager, head chef, or accounts staff—has created an Ordermentum account or set up supplier orders, as charges are often legitimate but not widely communicated internally. If no one recognizes the transaction, check for any recent deliveries or invoices from suppliers that might have switched their billing to Ordermentum without you noticing. If you still can’t identify the payment, contact your bank or card issuer to secure your account and then reach out to Ordermentum support with the date, amount, and statement descriptor so they can help trace the transaction.