Otter.ai

Software100% confidence

Otter.ai provides AI-powered transcription and meeting assistant software that automatically records, transcribes, and summarizes conversations for individuals and teams.

Mountain View, CA
otter.ai

About Otter.ai

Otter.ai is an AI-powered transcription and meeting assistant service based in Mountain View, CA. It helps individuals, students, and business teams automatically record, transcribe, and summarize conversations from meetings, interviews, lectures, and calls. Otter works with Zoom, Google Meet, Microsoft Teams, and other conferencing tools, and offers features like live transcription, searchable conversation history, speaker identification, shared folders, and automated summaries. They provide a free Basic plan with limited transcription minutes, along with paid Pro, Business, and Enterprise plans that expand usage limits, collaboration features, and admin controls.

A charge from Otter.ai typically appears on your bank or card statement when you pay for a Pro, Business, or Enterprise subscription, or when your free trial converts into a paid plan. Most users are billed monthly or annually for recurring subscriptions, and the charge often includes the word “OTTER.AI” or similar. You may also see a charge if you upgraded from the free plan, added team members on a Business plan, or changed from monthly to annual billing. In some cases, your bank may show a small, temporary authorization hold when you first add or update a payment method; this is used to verify the card and usually disappears within a few business days.

If you’re unsure about an Otter.ai charge, first log into your account at otter.ai and check your Account or Billing settings to see your active plan, billing dates, and invoices/receipts. Look for confirmation emails from Otter.ai in the inbox associated with your app store or email login, as app-store subscriptions (Apple App Store, Google Play) are managed through those platforms. If you still have questions, visit help.otter.ai for support articles or submit a request through their Help Center; you can also reach out via the in-app support option. For unexpected or duplicate charges, check whether you have multiple Otter accounts under different email addresses, verify if a team admin added your seat to a Business plan, and then contact support with the last 4 digits of your card, the exact charge amount, and date so they can locate and resolve the billing issue.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Otter.ai.

  1. OTTER.AI +18028920568 US

Frequently Asked Questions

What are the common Otter.ai subscription prices that might appear on my statement?

Otter.ai typically offers several tiers: a Pro plan for individual power users, a Business plan for teams, and custom-priced Enterprise plans for larger organizations. Pro and Business are usually billed either monthly or annually, with the annual option working out to a lower per-month rate. You might see a monthly charge in the range of a typical SaaS productivity tool, or a larger once-per-year amount if you chose annual billing. For current, region-specific pricing, check the Otter.ai pricing page at otter.ai/pricing or your in-app Billing section.

Why do I see a recurring monthly or annual charge from Otter.ai even though I don’t remember subscribing?

Recurring Otter.ai charges usually come from a Pro or Business subscription that was started on the web, via the mobile app, or through an app store (Apple App Store or Google Play). In many cases, users start a free trial and forget to cancel before it converts to a paid plan, or they upgraded from the free Basic plan and did not realize billing is automatic until cancelled. Check all email addresses you use for work/school to see if you created more than one Otter account. Then log into each account at otter.ai to review your subscription status and invoices under Account > Billing.

How do I cancel or downgrade my Otter.ai subscription to stop future charges?

To cancel or downgrade, sign in at otter.ai on the web, go to Account or Settings, then open the Billing or Subscription section. From there, you can change your plan, switch to the free Basic tier, or cancel auto-renew so you won’t be charged at the next billing date. If you subscribed through the Apple App Store or Google Play, you must cancel through your device’s subscription settings, not on the Otter website. After cancellation, you typically retain access to paid features until the end of your current billing period, and then your account reverts to Basic.

How can I request a refund for an Otter.ai charge I didn’t expect?

If you were billed directly by Otter.ai on the web and believe the charge was accidental or a duplicate, contact Otter Support through help.otter.ai and include the email tied to your account, the date and amount of the charge, and the last 4 digits of the card used. Otter reviews refund requests based on their billing and refund policies, which generally do not guarantee refunds for partially used subscription periods but may make exceptions in specific cases (like clear duplicate billing). If your subscription was purchased via the Apple App Store or Google Play, refunds must be requested through those stores, as they control the payment and refund process.

Why do I see a small $0–$2 Otter.ai charge or a pending amount that later disappears?

A very small temporary charge or pending authorization from Otter.ai often occurs when you first add or update your payment method. This is a standard card verification check used by many online services to confirm the card is valid and active. It is not an actual fee and should disappear or be reversed by your bank within a few business days. If it remains in a posted (not pending) state for more than a week, contact your bank and then reach out to Otter Support with a screenshot of the transaction.

Can my company’s or team’s Otter.ai Business account cause charges I don’t recognize?

Yes, if your organization uses Otter Business or Enterprise, the account owner or admin may purchase seats and assign them to your work email, which can result in a charge on the payment method they manage. Usually, those charges go to a company card, but in some smaller teams a manager might add a personal card or ask members to pay for their own seat. If you’re unsure, ask your team’s IT or Otter account admin whether you’re part of a Business workspace, and request a copy of the invoice from them or from Otter Support if needed.

How can I find invoices or receipts for my Otter.ai charges?

Log into otter.ai with the email associated with the charge, then go to Account > Billing or Subscription, where you can typically view past invoices and download receipts. Otter also sends billing confirmation emails each time you’re charged, so searching your email for terms like “Otter.ai receipt” or “Otter.ai invoice” can help locate details about the transaction. If you still can’t find documentation, contact support via help.otter.ai with the date, amount, and last 4 digits of your card so they can email the proper invoice.

How do I contact Otter.ai about a suspicious or duplicate charge on my bank statement?

Go to help.otter.ai and use the support/contact form to submit a billing inquiry, including the email addresses you might have used with Otter.ai, the exact charge amount, the transaction date, and a partial screenshot of the statement if possible. Providing these details helps support quickly locate the correct account and payment record. For security reasons, do not send full card numbers—only the last 4 digits. If you suspect fraud and cannot locate any Otter account tied to your email addresses, notify your bank or card issuer immediately to dispute the charge and secure your card.

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