PACK & SEND

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PACK & SEND is an Australian-based courier, freight, and logistics franchise network that provides packing, shipping, parcel delivery, and eCommerce fulfilment services for individuals and businesses.

Moorebank, New South Wales, Australia
packsend.com.au
Owned by MBE Worldwide

About PACK & SEND

PACK & SEND is an Australian-based courier, freight, and logistics franchise network that specialises in professional packing, domestic and international shipping, parcel delivery, and eCommerce fulfilment services for both individuals and businesses. Operating since 1993 and headquartered in Moorebank, New South Wales, PACK & SEND runs a network of retail service centres across Australia, along with online booking options via packsend.com.au. They handle single parcels through to bulk freight, fragile and high‑value items, excess baggage, and customised logistics solutions, often bundling packing materials, insurance options, and door-to-door delivery into a single service.

A PACK & SEND charge may appear on your bank or card statement when you pay for shipping, packaging, or freight services at a PACK & SEND service centre or through their online booking platform. Common scenarios include one‑off parcel shipments, eCommerce order fulfilment and delivery, business logistics accounts, excess baggage shipments, and optional add-ons like insurance or specialised packing. You might also see charges linked to an online booking that was pre‑paid, an adjustment for a re-weighed parcel (if the final weight/size differed from the estimate), or a charge processed by a local franchise location operating under the PACK & SEND brand name.

If you’re unsure about a PACK & SEND charge, start by checking recent shipping transactions—look for email receipts from packsend.com.au, invoices from a local PACK & SEND service centre, or tracking numbers associated with deliveries you’ve sent or received. Compare the amount and date with any shipments you booked for yourself or on behalf of a business. To resolve questions, contact the specific PACK & SEND location listed on your receipt or use the contact details on packsend.com.au (store finder, contact form, or phone support) with your full name, date and amount of the transaction, and any tracking or consignment number. Common issues—such as duplicate charges, weight-adjustment fees, or queries about refunds—are typically resolved by the originating store or PACK & SEND customer service after they verify your transaction details.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to PACK & SEND.

  1. J E A PTY LTD LAVERTON NORT AUS
  2. Pack n Send Moorebank AU
  3. Pack n Send Moorebank AUS

Frequently Asked Questions

Why did I get a charge from PACK & SEND on my card?

A PACK & SEND charge usually relates to a shipping, courier, or packing service you recently booked at one of their Australian service centres or via packsend.com.au. This can include domestic or international parcel delivery, excess baggage, eCommerce order fulfilment, or professional packing and materials. If your business uses PACK & SEND for logistics, the charge may correspond to a consignment or account shipment raised in your company’s name.

What are typical PACK & SEND charge amounts and why can they vary so much?

PACK & SEND pricing depends on parcel size, weight, destination, service speed, and any extras such as insurance or special packing. Small domestic shipments may be tens of dollars, while large or international freight, fragile items, or bulky freight can run into hundreds of dollars or more. The final amount can differ from an initial quote if the measured weight or dimensions are higher than originally declared, or if additional services were requested at drop-off.

Why was I charged more than my original PACK & SEND quote?

PACK & SEND often provides an initial estimate based on the weight and dimensions you supply online or in-store. When your parcel is processed, it may be re-measured and weighed; if the actual dimensions, weight, or service level differ from what was quoted, an adjustment charge can be applied to match the carrier’s actual cost. Check your detailed invoice or contact the originating service centre with your consignment or tracking number for a breakdown of the revised amount.

Does PACK & SEND have subscriptions or recurring charges?

PACK & SEND primarily operates on a per-shipment (pay-as-you-go) basis, so most customers will only see one-time charges for each consignment. Some business and eCommerce clients may have ongoing logistics or fulfilment arrangements, which can result in recurring or frequent charges as consignments are processed. If you see regular PACK & SEND charges and are unsure why, check with your company’s logistics team or your PACK & SEND account manager to confirm how billing is structured.

How do I cancel a PACK & SEND booking and can I get a refund?

Whether you can cancel and receive a refund depends on the shipment’s status and the specific service used. If the consignment has not yet been collected or lodged with the carrier, the local PACK & SEND store may be able to amend or cancel it—contact them immediately with your consignment number. Once the parcel is in transit, cancellations are limited and refunds (full or partial) follow PACK & SEND’s and the carrier’s terms and conditions; you’ll need to speak directly with the store or support team that processed your booking.

How can I request a refund or dispute a PACK & SEND charge?

Start by locating your tax invoice or email confirmation, which should show the service centre name, date, amount, and consignment number. Contact that PACK & SEND store directly, or use the contact details on packsend.com.au, and explain the issue (for example, suspected duplicate charge, incorrect amount, or service problem). They may ask for a copy of your bank statement (with sensitive details obscured) and your invoice to investigate; if an error is confirmed, refunds are typically processed back to the original payment method in line with their refund and claims policy.

Why do I see a small or pending PACK & SEND charge on my account?

Some transactions may show as a pending authorization when you pay in-store by card or complete an online booking, especially if your bank performs extra checks. In rare cases, a small temporary hold or pre‑authorisation may appear when verifying a card or adjusting a shipment. These authorizations are normally reversed automatically by your bank within a few business days and do not represent an additional completed charge; if a pending amount remains for more than a week, contact your bank and then your PACK & SEND store with the transaction details.

How can I confirm which PACK & SEND location billed me and get a copy of my receipt?

Your card statement description may include the suburb or store name of the PACK & SEND location that processed the transaction. You can also use the date and amount to match it against email receipts from packsend.com.au or paper invoices given to you at drop-off. If you can’t find the receipt, call the likely store (use the Store Locator on packsend.com.au) with your name, date, and amount; where records permit, they can usually reissue an invoice or confirm the details of the charge.

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