PagerDuty

Software98% confidence

PagerDuty is a software company that provides a cloud-based incident management and digital operations platform for IT, DevOps, and on-call teams to monitor systems and respond to issues in real time.

San Francisco, CA
pagerduty.com

About PagerDuty

PagerDuty is a cloud-based incident management and digital operations platform used by IT, DevOps, SRE, and on‑call teams to detect, triage, and resolve issues in real time. Organizations connect their monitoring, logging, and ticketing tools to PagerDuty so alerts are intelligently routed to the right people via phone, SMS, mobile push, and email. The company is headquartered in San Francisco, CA, and offers features such as on‑call scheduling, escalation policies, incident automation, postmortems, and integrations with tools like Slack, ServiceNow, Datadog, and AWS.

A PagerDuty charge usually appears on a bank or card statement when a business is paying for its PagerDuty subscription or related services. Charges are typically recurring monthly or annually per user, team, or plan, and may appear under descriptors like “PAGERDUTY”, “PAGER DUTY INC”, or “PAGERDUTY SUBSCRIPTION”. You might also see prorated amounts if seats were added or removed mid‑cycle, charges for usage-based add‑ons, or a temporary authorization when updating a payment method. Free trials, when converted to paid plans, will start billing automatically at the end of the trial unless cancelled.

If you don’t recognize a PagerDuty charge, first confirm whether your company, team, or an internal department uses PagerDuty for on‑call or incident management. Ask your IT/DevOps lead or finance team to check the Billing section of the PagerDuty admin console at pagerduty.com for invoices, plan details, and payment history. For further questions, an account admin can contact PagerDuty Support via support.pagerduty.com or email support@pagerduty.com, providing the last 4 digits of the card, billing name, and transaction date; they can help identify the account, explain the charge, adjust billing, or discuss cancellations and refunds where applicable.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to PagerDuty.

  1. PAGERDUTY, INC. SAN FRANCISC US

Frequently Asked Questions

Why am I seeing a recurring monthly or annual charge from PagerDuty?

PagerDuty operates on a subscription model, so most charges are recurring monthly or yearly fees for your organization’s plan and active user licenses. The amount often depends on the plan level (for example, basic incident response vs. advanced business or enterprise features) and the number of users or add‑ons. Check your PagerDuty admin account’s Billing page to see your current plan, renewal dates, and recent invoices.

What are typical PagerDuty subscription amounts, and why might they change?

Common PagerDuty subscription charges are usually per user and can range from roughly tens to hundreds of dollars per month depending on plan tier, number of users, and added products (e.g., AIOps, advanced analytics, or additional incident response capabilities). Your total charge can change if you add or remove users, upgrade/downgrade plans, or add new services mid‑cycle. Invoices in the Billing section will show line‑item details for each change, including any prorated adjustments.

How do I cancel or downgrade my PagerDuty subscription to stop future charges?

Only an account owner or billing admin can change or cancel a subscription. Log in to pagerduty.com, go to Settings or Billing (the exact label may vary by account type), and review your plan details; from there you can request a downgrade, remove seats, or start a cancellation process. For annual or enterprise contracts, changes often must be coordinated with your PagerDuty account representative or support, and may be subject to your contract term and notice period.

Why do I see a small or temporary PagerDuty charge (like $0–$2) on my card?

PagerDuty or its payment processor may place a small authorization hold when you first add or update a credit card to confirm the payment method is valid. This is not a real charge and should either appear as “pending” or disappear from your statement within a few business days. If the small amount actually posts and does not reverse, contact your card issuer first and then PagerDuty Support with a screenshot of the transaction so they can investigate.

How can I get a copy of a PagerDuty invoice or receipt for this charge?

An account owner or billing admin can download invoices directly from the PagerDuty web app. After logging in, navigate to the Billing or Invoices section (found under Settings or Subscription in most accounts) to view and export PDF invoices, which include dates, plan details, and the last four digits of the billed card. If you don’t have admin access, contact your internal finance or IT admin, or have an admin reach out to PagerDuty Support at support@pagerduty.com for assistance.

How do I request a refund or dispute an unexpected PagerDuty charge?

Refunds are handled case by case and depend on your contract, billing cycle, and whether the service was used after renewal. If you believe you were charged in error, have your billing admin log in to PagerDuty and review the Billing section, then contact PagerDuty Support through support.pagerduty.com or email support@pagerduty.com with the invoice number, transaction date, and reason for the request. Avoid filing a chargeback before contacting them, as that can delay resolution and may impact your account status.

Why did my PagerDuty bill increase after adding or changing users?

PagerDuty charges by plan and active user licenses, so your invoice will increase when additional users are added, new teams are onboarded, or premium features are enabled. Changes made mid‑billing cycle are typically prorated, resulting in partial charges for the remainder of the period plus the new recurring total going forward. You can review user counts and seat assignments in the People/Users section of your PagerDuty account and compare them against the invoice line items.

How can I verify which PagerDuty account is linked to the card that was charged?

Because many organizations have multiple teams or environments, the card on file might be tied to a specific PagerDuty account or sub‑account. A billing admin can log in and check the Billing page to see the last four digits of the stored card and match it to the statement charge. If you cannot identify the account, contact PagerDuty Support with the transaction date, amount, and first/last name on the card; they can help locate the associated account while following security and privacy protocols.

This merchant is in the Software category

Browse all

Related Merchants

Google
Trello
Dext
Atlassian
OpenAI

Compare PagerDuty

vsGooglevsTrellovsDext

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you