Question 1

Why do I see a Pampa Flame charge on my statement with “Cessnock” in the description?

Accepted Answer

Pampa Flame operates its gaucho-style BBQ food truck and events around the Hunter Valley, including Cessnock. A charge including “Cessnock” typically comes from an in-person purchase at their food truck or a local event in that area, such as a BBQ pop-up or market service.

Question 2

Can a Pampa Flame charge be from an online order or delivery rather than dining in?

Accepted Answer

Yes. Pampa Flame offers delivery through services like DoorDash, where you can order items such as their woodfire burgers, BBQ bowls, and carnivore plates. Orders placed through these platforms may appear as a Pampa Flame charge on your card, often matching the delivery total shown in the app including fees and tips.

Question 3

Does Pampa Flame offer subscriptions or online courses that could create recurring charges?

Accepted Answer

Pampa Flame Barbecue also sells online BBQ education products and workshops via platforms like Hotmart, some of which may be subscription-based. If you see a recurring Pampa Flame charge, check any email confirmations or customer accounts associated with BBQ courses or digital products you’ve purchased.

Question 4

How can I cancel a Pampa Flame BBQ masterclass or experience and get a refund?

Accepted Answer

To cancel a masterclass or experience, use the contact details provided in your booking confirmation email or on pampaflamebbq.com. Policies may vary by event, but generally you should reach out as early as possible with your booking name, date, and payment reference so they can advise on rescheduling, credit, or refunds according to their terms.

Question 5

What are typical amounts for a Pampa Flame transaction?

Accepted Answer

In-person food purchases such as burgers, BBQ bowls, and plates commonly range from around A$15–A$60 depending on items and quantity, while full BBQ masterclasses in the Hunter Valley are typically a higher fixed amount per person (often a couple of hundred dollars). Online courses or workshops may appear as one-off or annual charges aligned with the pricing listed at checkout.

Question 6

Why do I see a small pending or duplicate charge from Pampa Flame?

Accepted Answer

If you paid by card on-site or through an online processor, you may see a small temporary authorization hold or a pending transaction that later adjusts to the final amount. These holds are created by the payment processor to verify your card and usually drop off automatically within a few days, leaving only the final settled charge.

Question 7

How do I contact Pampa Flame about a billing issue or to request a receipt?

Accepted Answer

Visit pampaflamebbq.com and use the listed contact form, email address, or social media links to reach them, providing your name, transaction date, last four digits of the card, and the exact amount charged. If your purchase was made through a third-party platform such as DoorDash or Hotmart, you can also contact support through that platform with your order or course reference number.

Question 8

Could a Pampa Flame charge be from a gift voucher or booking someone else made for me?

Accepted Answer

Yes. If a friend or family member booked a BBQ masterclass or ordered food using your card or a shared account, the charge may appear under Pampa Flame even if you didn’t place the order yourself. Check with household members and look for related confirmation emails or messages before assuming the charge is fraudulent.

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