Panda Express

Fast Food95% confidence

Panda Express is a large American fast-casual restaurant chain specializing in American Chinese cuisine, known for items like Orange Chicken and chow mein.

Rosemead, California, United States
pandaexpress.com
Owned by Panda Restaurant Group, Inc.

About Panda Express

Panda Express is a major American fast-casual restaurant chain serving American Chinese cuisine, operated by its parent company Panda Restaurant Group, Inc. From its headquarters in Rosemead, California, the company oversees thousands of locations across the United States and internationally, primarily in malls, shopping centers, standalone drive-thru sites, airports, universities, and other high-traffic venues. Popular menu items include Orange Chicken, Beijing Beef, fried rice, chow mein, and a rotating selection of entrees and sides designed for quick, customizable meals. ([corporateofficelocations.us](https://corporateofficelocations.us/california/panda-express-corporate-office/?utm_source=openai))

A charge with the descriptor "UTC #31004 6267999898 CA" is very likely tied to Panda Express or Panda Restaurant Group, because the phone number 626‑799‑9898 is the main corporate phone number listed across multiple official and business directories for Panda Restaurant Group and Panda Express. ([corporateofficelocations.us](https://corporateofficelocations.us/california/panda-express-corporate-office/?utm_source=openai)) The "UTC #31004" portion is almost certainly an internal store or location code (potentially tied to a particular mall or center using the UTC abbreviation) and not a separate company name. This charge typically represents an in-store purchase (dine-in, takeout, or drive‑thru), an online/mobile order, a catering order, or possibly a gift card transaction processed through Panda’s payment systems.

If you see this charge and have questions, start by checking recent food purchases at Panda Express (including orders placed via the Panda Express app, website, or third‑party delivery platforms that may settle directly under Panda Express). Review your email for Panda Express order confirmations or receipts, and check your Panda Rewards account if you use it. If it still seems unfamiliar, you can contact Panda Express/Panda Restaurant Group using the corporate phone number on the descriptor (626‑799‑9898) or via the contact options on pandaexpress.com, providing the transaction date, amount, and the descriptor text so they can look up the specific store and transaction. ([corporateofficelocations.us](https://corporateofficelocations.us/california/panda-express-corporate-office/?utm_source=openai))

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Panda Express.

  1. PX* THORNTON, CO (#26)
  2. UTC #31004 6267999898 CA

Frequently Asked Questions

Why does my statement show “UTC #31004 6267999898 CA” instead of just Panda Express?

Card processors often include internal store identifiers and a corporate phone number in the descriptor. In this case, “UTC #31004” is most likely a specific Panda Express location or store code, and 626‑799‑9898 is Panda Restaurant Group’s main corporate number. Together they appear instead of a simple “Panda Express” label, even though the charge is from Panda Express/Panda Restaurant Group.

What types of purchases can create a Panda Express charge like this?

Common sources include in‑store meals (dine‑in or takeout), drive‑thru orders, online or app orders, family meals or catering trays, and gift card purchases or reloads. Some third‑party delivery orders may also settle directly under Panda Express or Panda Restaurant Group, resulting in a similar descriptor.

I don’t recognize this Panda Express charge. How can I verify it?

First, compare the transaction date and amount to any recent Panda Express visits or online orders, including those made by authorized users on your card. Check your email inbox and the Panda Express app for receipts. If you still can’t match it, call Panda Restaurant Group at 626‑799‑9898 or use the contact form on pandaexpress.com and provide the date, amount, and full descriptor so they can search their system for the transaction. ([corporateofficelocations.us](https://corporateofficelocations.us/california/panda-express-corporate-office/?utm_source=openai))

Could this be a recurring or subscription charge from Panda Express?

Panda Express does not typically operate on a subscription model for consumers; most charges are one‑time purchases such as meals, catering, or gift cards. If you see multiple similar charges, it is more likely due to repeat visits, multiple orders placed close together, or separate transactions (for example, a meal and a gift card) rather than an automatic subscription.

How do I request a refund or resolve a billing issue with this Panda Express charge?

Start with the specific restaurant if you know which location you visited—return with your receipt or call the store and ask for a manager. If the location is unclear, contact Panda Restaurant Group corporate support at 626‑799‑9898 or through the feedback/contact section of pandaexpress.com. Provide your card’s last four digits, the exact amount, date, and descriptor so they can investigate, issue adjustments, or guide you in disputing the charge with your bank if needed. ([corporateofficelocations.us](https://corporateofficelocations.us/california/panda-express-corporate-office/?utm_source=openai))

Why do I see a small or temporary Panda Express charge that later disappeared or changed?

Some payment systems place a small authorization hold or a provisional amount when you order—especially for online, mobile, or large catering orders. Once the final total is confirmed, the hold is released and the actual charge posts, which can make it look like an extra or changed charge for a short time. These holds typically drop off within a few business days, depending on your bank’s policies.

How can I contact Panda Express about this transaction if I don’t have the store’s phone number?

You can use the corporate contact information linked to the number on the descriptor. Call Panda Restaurant Group at 626‑799‑9898 or visit pandaexpress.com and use the feedback/contact form. Explain that your statement shows a charge labeled “UTC #31004 6267999898 CA,” and ask them to identify the exact store and transaction details. ([corporateofficelocations.us](https://corporateofficelocations.us/california/panda-express-corporate-office/?utm_source=openai))

Can Panda Express tell me which store or city “UTC #31004” refers to?

Yes. While “UTC #31004” is an internal store/location code that isn’t publicly mapped, Panda Restaurant Group’s support team can use that code along with your transaction details to look up the exact restaurant location. When you contact them, provide the transaction date, amount, and the full descriptor so they can quickly locate it in their system.

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