Question 1

What types of Panthur services typically show up as charges on my bank statement?

Accepted Answer

Panthur charges most commonly relate to web hosting plans (shared, business, reseller), VPS or dedicated servers, and domain name registrations or renewals. You may also see charges for SSL certificates, add‑on services (such as backups or IP addresses), and one‑off work like website migration or setup. The description on your statement may include “PANTHUR,” “PANTHUR HOSTING,” or a similar merchant reference. The exact breakdown of items can be viewed in the corresponding invoice inside your Panthur client area.

Question 2

Are Panthur charges recurring, and how often will I be billed?

Accepted Answer

Many Panthur services renew automatically unless you change the renewal setting. Hosting plans are typically billed monthly or annually, while domain names are usually billed annually or in multi‑year terms depending on what you selected at purchase. VPS and dedicated servers are often on a monthly billing cycle. You can see each service’s next due date and billing frequency under “Services” and “Domains” in your Panthur client portal.

Question 3

How do I cancel my Panthur hosting plan or stop future charges?

Accepted Answer

To cancel a hosting plan or server, log into your Panthur client area, go to ‘Services,’ select the specific service, and choose the cancellation option (immediate or at end of billing period). For domains, you can disable auto‑renew in the ‘Domains’ section if you don’t want them to renew again. Make sure you back up your website and emails before cancelling, as data may be removed once the service ends. After cancellation is processed, you will no longer receive future charges for that service, though any already‑issued invoices still need to be paid unless Panthur confirms a credit or refund.

Question 4

Why did I get charged by Panthur even though I haven’t logged in for a long time?

Accepted Answer

Panthur services often continue running in the background and renew automatically, even if you don’t log in regularly. A common example is annual domain name renewal or yearly website hosting renewal that was set to auto‑renew when you first purchased it. If your card is still on file and auto‑renew is enabled, Panthur will attempt to process payment to avoid service interruption. You can log into your client area to review which services are active and turn off auto‑renew for any you no longer need.

Question 5

What are typical price ranges for Panthur services, and why might amounts differ from month to month?

Accepted Answer

Panthur offers multiple plan tiers, ranging from entry‑level shared hosting for a single site through higher‑resource business, reseller, VPS, and dedicated server plans, so amounts vary by plan and billing term. You might see different amounts if you changed plan tiers, added a new service (such as an SSL certificate or extra storage), or if both a hosting renewal and a domain renewal were billed in the same period. Currency is usually in Australian dollars (AUD) for Australian customers unless specified otherwise at checkout. Detailed pricing for each active service is always shown on your invoices and in the product details inside your client area.

Question 6

How do I request a refund or dispute a Panthur charge I don’t recognise?

Accepted Answer

If you believe a Panthur charge is incorrect or you don’t recognise it, contact Panthur support or billing through your client portal or via the contact details on panthur.com.au before contacting your bank. Provide the date and amount of the charge, the last 4 digits of the card, and any invoice number if available so they can locate the transaction. Panthur’s ability to refund will depend on factors like whether the service is still active, how long ago it renewed, and any money‑back guarantees stated in their terms at the time of purchase. They can clarify what the charge was for, reverse accidental duplicate payments, or advise on next steps if the charge appears to be unauthorised.

Question 7

Why do I see a small or ‘pending’ Panthur charge on my card?

Accepted Answer

A small or pending Panthur charge may be a temporary authorisation hold used to verify that your card is valid when you add or update a payment method or when a payment attempt is made. This is common with online service providers and is usually released automatically by your bank within a few business days. If the authorisation turns into a posted transaction but you see no matching invoice in your Panthur account, contact Panthur billing with a screenshot or details of the entry so they can investigate. Always check your client area invoices and email receipts first to see if it aligns with a recent order or renewal.

Question 8

How can I check which Panthur account or domain a particular charge belongs to?

Accepted Answer

Start by searching your email for messages from Panthur, particularly invoice and payment confirmation emails around the date of the charge. Then log into your Panthur client area using the email address that received those invoices and review the ‘Billing’ or ‘Invoices’ section to match the amount and date with the line‑item details. If you manage multiple Panthur accounts (for clients or different brands), you may need to check each set of login details. If you still can’t locate the charge, Panthur support can usually identify it if you provide the exact amount, date, and cardholder name as it appears on the statement.

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