PaperCut is a software company that develops print management and document management solutions used by schools, businesses, and other organizations to control, secure, and monitor printing and scanning.
PaperCut Software is an Australian-based software company headquartered in Camberwell, Victoria, with additional offices in Portland, USA and the UK. It develops print and document management solutions such as PaperCut NG and PaperCut MF (on‑premises), and PaperCut Pocket and PaperCut Hive (cloud and hybrid) that help schools, universities, businesses, and government organizations monitor, control, secure, and reduce printing and scanning. Their products are licensed either per user (PaperCut NG and some cloud offerings) or per device (PaperCut MF), and are sold worldwide directly and through a large partner and reseller network.
A PaperCut-related charge usually appears because an organization has purchased or renewed licenses or subscriptions for one of these products. Common scenarios include one‑time license purchases for PaperCut NG with optional annual Maintenance & Support, customized licensing for PaperCut MF via a reseller, or monthly subscriptions for PaperCut Pocket or Hive based on active users or registered devices. Charges may also be tied to a trial converting to a paid subscription, or to annual renewals of Maintenance & Support contracts; depending on the product, you may see either a single once‑off payment or a recurring monthly or yearly billing pattern.
To verify a PaperCut charge, first match the date and amount to any recent purchases, subscription activations, or renewals shown in your PaperCut admin console under Billing & Subscription (for Pocket/Hive) or in invoices/quotes you received from PaperCut or your reseller. If your card statement shows a descriptor like “FS * papercut” or “PaperCut Software,” compare that to your organization’s IT or purchasing records. For help, you can contact your local PaperCut partner listed in your admin console, or reach PaperCut via their contact page or regional phone numbers (including US support at +1 800 819‑5329); having your Customer Reference Number (CRN), Support ID, or Org ID handy will speed up resolving any billing questions.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to PaperCut.
Why does my card statement show “FS * papercut” or “PaperCut Software”?
“FS * papercut” is the billing descriptor used when you pay for a PaperCut Pocket or Hive subscription by credit card through their payment processor FastSpring. PaperCut NG online orders and some other purchases may appear as “PaperCut Software” on your card or bank statement, as they are processed via a payment provider on PaperCut’s behalf. These descriptors indicate charges related to PaperCut software licensing or subscriptions, not individual print jobs or user fees.
What types of PaperCut subscriptions or licenses commonly result in charges?
PaperCut Pocket is a monthly subscription starting from about US$2 per active user per month, where you’re billed for users who printed at least once in the prior 30 days. PaperCut Hive and MF typically use customized subscription or license pricing based on the number of multifunction devices (MFDs) and features, while PaperCut NG is usually a one‑time license purchase per user with optional yearly Maintenance & Support up to about 20% of the license value. Your statement amount will usually correspond to either a monthly Pocket/Hive subscription, an MF/Hive subscription term, or a one‑time NG license or renewal invoice.
Is this a recurring subscription or a one‑time PaperCut charge?
If the descriptor is “FS * papercut” and the amount repeats monthly, it is almost certainly a recurring subscription for PaperCut Pocket or Hive billed via FastSpring. A single “PaperCut Software” or reseller‑branded charge tied to an invoice for PaperCut NG or MF is typically a one‑time license purchase or an annual Maintenance & Support renewal, with no automatic monthly rebilling. Check your invoices and the Billing & Subscription section of your PaperCut admin console (for Pocket/Hive) or ask your reseller or finance team to confirm whether your agreement is subscription‑based or perpetual licensing with optional annual support.
How can I cancel or pause a PaperCut Pocket or Hive subscription that’s charging my card?
To manage a Pocket or Hive subscription, log into your PaperCut Pocket/Hive admin console, click your email address in the top‑right corner, and go to Billing & Subscription; from there you can review your plan, update payment details, and follow the prompts to change or cancel your subscription. Because Pocket is billed monthly per active user, reducing or disabling users can also lower future charges. If you don’t have admin access but your card is being billed, contact your organization’s IT or whoever set up the account, or reach out to PaperCut support with your Org ID and transaction details so they can point you to the correct account owner.
How do I stop PaperCut NG or MF from billing my card in the future?
PaperCut NG and MF are typically sold as perpetual licenses with optional annual Maintenance & Support (M&S), so automatic recurring card charges are less common; renewals are often invoiced through a reseller. To stop future M&S renewals, you or your organization must tell your PaperCut partner or PaperCut sales contact that you don’t wish to renew before the renewal date shown on your quote or invoice. If a card was used to pay a specific invoice, that payment is generally processed as a once‑off transaction rather than a stored subscription, so you should only see new charges if you explicitly authorize another renewal or upgrade.
I don’t recognize this PaperCut charge—how can I verify what it’s for?
First, ask your IT, print services team, or finance department whether they recently bought or renewed PaperCut licenses, as these products are usually purchased at the organization level, not by individual end users. Then locate any PaperCut invoices, quotes, or order confirmation emails around the charge date and compare the amounts and currency to the transaction on your statement. If you’re still unsure, gather the statement descriptor, date, amount, and (if available) your CRN or Org ID, and contact PaperCut or your reseller via the contact page or phone so they can match the charge to an order record and explain its purpose.
How do I request a refund or dispute a PaperCut charge?
Refunds are handled according to the terms agreed at purchase and may vary between direct PaperCut purchases and reseller transactions. If you bought PaperCut Pocket or Hive online (showing as “FS * papercut”), start by checking the receipt email from FastSpring or the Billing & Subscription page in your admin console, then contact PaperCut or FastSpring support promptly with your order ID, as refunds are typically easier to process soon after billing. For NG or MF licenses or renewals bought through a reseller, contact that reseller or Authorized Solution Center listed in your PaperCut admin console’s Help/About section; they can advise whether a refund, credit, or plan change is possible under your contract.
Can individual users be charged directly by PaperCut for printing or quotas?
PaperCut itself charges organizations for software licensing and subscriptions, not individual employees or students for their print quotas. If you’re an end user seeing “FS * papercut” or “PaperCut Software” on your personal card and you never set up a trial or subscription, it may be that your card was mistakenly used to pay an organization invoice, or you’re looking at a shared or corporate card. In that case, speak with your organization’s finance or IT department first, then escalate to PaperCut or your bank if there is still concern about an unauthorized transaction.