Paperless Post

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Paperless Post is an online platform for creating, sending, and tracking digital invitations, cards, and event communications, with both free and paid premium designs.

New York, NY
paperlesspost.com

About Paperless Post

Paperless Post is an online platform based in New York, NY that lets you design, send, and track digital invitations, greeting cards, and event communications. Through paperlesspost.com and its mobile apps, you can choose from a wide range of free and premium designs, customize layouts, colors, and wording, and manage guest lists and RSVPs in one place. The company works with well-known designers and brands, and uses a virtual “coins” system to pay for premium cards, envelopes, and add‑on features.

A Paperless Post charge usually appears when you buy coins or other paid credits, upgrade to a premium design, or pay to send cards or invitations to a certain number of recipients. Common scenarios include one‑time purchases of coin packages, recurring charges if you’ve enabled automatic top‑ups when your coin balance is low, and charges for add‑ons such as custom backdrops, envelopes, or premium tracking features. You may also see small temporary authorization holds when you first add or update a payment method; these typically disappear within a few days and are not actual charges.

If you’re unsure about a Paperless Post charge, log into your account at paperlesspost.com or in the app, then check your Billing, Purchases, or Account/Order History sections to view recent coin purchases and event-related spending. Compare the charge date and amount on your bank statement with your receipts and confirmation emails from Paperless Post. For help, you can visit their Help Center via the website or app, or contact customer support (usually via help@paperlesspost.com or the in‑app support form) to request a detailed breakdown, ask about refunds, or resolve duplicate/unauthorized charges. If you can’t locate an account but see repeated charges, reach out to their support with the last four digits of the card, the exact charge amount, and date so they can locate the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Paperless Post.

  1. PAPERLESS POST +18776058644 US

Frequently Asked Questions

Why was I charged by Paperless Post if I thought it was free to send invitations?

Paperless Post offers both free and paid options. Many designs and basic features are free, but premium cards, envelopes, customizations, and larger guest lists require “coins,” which you purchase with a one‑time payment. If you selected a premium design or added features while creating your event, that likely triggered the charge you see on your statement.

What are typical Paperless Post charge amounts and how are they calculated?

Most real-money charges are for coin packages that you buy up front, and costs vary depending on how many coins you purchase at once. Smaller packages may be suitable for one event, while larger bundles are designed to cover multiple events or big guest lists; the per‑coin price usually gets lower with larger packages. The coins are then deducted based on the design and the number of recipients you send to, so one bank charge can fund several separate mailings.

Why do I see multiple Paperless Post charges or an unexpected recurring payment?

Multiple charges can occur if you bought several coin packages over time, used automatic top‑ups when your coin balance ran low, or made purchases across different events. In some cases, users enable auto‑reload so that when coins fall below a certain level, another coin bundle is purchased using the card on file—this can look like a recurring charge. Check your Billing or Payment settings in your account to see if auto‑reload is turned on and review your purchase history.

How do I cancel auto‑reloads or stop future Paperless Post charges?

Log into your Paperless Post account on the web or app, then go to Account or Billing/Payment Settings and look for any auto‑reload, automatic top‑up, or stored payment options. Turn off auto‑reload so that coins are no longer purchased automatically when your balance is low. You won’t be charged again unless you manually buy more coins or make another paid purchase.

How can I request a refund or get help with an incorrect Paperless Post charge?

If you believe you were charged in error, made a duplicate purchase, or had a technical issue while paying, contact Paperless Post support as soon as possible. You can typically reach them through the Help or Contact link on paperlesspost.com or by emailing help@paperlesspost.com with your account email, the exact charge amount, date, and a brief description of the problem. Refunds for used coins or completed mailings are not guaranteed and are usually reviewed case‑by‑case, but they may be able to reverse unused purchases or fix clear mistakes.

Why do I see a small $0–$2 Paperless Post charge or a pending amount on my card?

Small $0–$2 amounts are usually temporary authorization holds that Paperless Post (through its payment processor) places when you add or update a card, or attempt a purchase. These test your card’s validity but are not completed charges and should drop off automatically within a few business days. If a small hold remains on your account for longer than that, contact your bank or Paperless Post support for clarification.

How can I find which Paperless Post account is using my card if I don’t recognize the charge?

Sometimes a family member, partner, or coworker may have used your card to send invitations or cards through their own Paperless Post account. First, search your email inboxes (including spam) for messages from Paperless Post about receipts, orders, or new events. If you still can’t identify it, contact support with the last four digits of your card, the charge date, amount, and your name so they can attempt to locate the associated account.

How do I access receipts or invoices for my Paperless Post purchases?

Paperless Post usually emails a purchase confirmation whenever you buy coins or make a paid transaction, and you can also view your history in your account. To find these, log in, go to Account, Billing, or Purchase History, and look for a list of past orders with amounts and dates; many entries can be opened or downloaded as receipts. These records should match the Paperless Post amounts listed on your bank or card statement.

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