Pay Cat

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Pay Cat is an Australian payroll specialist that provides payroll compliance, automation, and outsourced payroll services, primarily built around Employment Hero Payroll and modern award interpretation for businesses.

Newcastle, New South Wales, Australia
paycat.com.au

About Pay Cat

Pay Cat is an Australian payroll specialist based in Newcastle, New South Wales, focused on helping businesses stay compliant with complex Fair Work and modern award obligations. They provide payroll implementation, automation, and fully or partially outsourced payroll services, primarily built around Employment Hero Payroll (formerly KeyPay). Pay Cat works with small to mid-sized organisations across a range of industries, configuring award interpretation, rostering, time and attendance, and pay-run workflows so that staff are paid correctly and on time while employers remain compliant with Australian workplace law.

A Pay Cat charge on your bank or card statement usually relates to payroll services, Employment Hero Payroll implementation fees, ongoing support retainers, or outsourced payroll processing. Depending on your agreement, you might see recurring monthly or fortnightly subscription-style charges for managed payroll, per-employee or per‑pay‑run fees, or one-off project charges for system setup, award interpretation, or training. In some cases you may also see a test or pre‑authorisation amount when a new card is added for billing, which will typically drop off after a few business days.

If you’re unsure about a Pay Cat charge, start by checking recent invoices, proposals, or engagement letters from Pay Cat or your internal payroll/HR department, as charges are usually tied to a signed services agreement. Log in to your payroll system (often Employment Hero Payroll) and review the billing or integrations section for references to Pay Cat, or search your email for "Pay Cat" and "invoice" or "statement". For clarification or disputes, you can contact Pay Cat directly via the contact form or phone number listed at paycat.com.au, providing the last 4 digits of the card charged, the exact amount, and the charge date so they can quickly locate your account and explain or adjust the transaction if needed.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Pay Cat.

  1. PAY CAT +61434030639 AU

Frequently Asked Questions

Why is Pay Cat charging my business on a monthly basis?

Pay Cat typically bills on a recurring basis for ongoing payroll management, compliance monitoring, and Employment Hero Payroll support services. Many clients are on a monthly retainer or subscription that covers a set number of employees, pay runs, and support hours. Your charge amount should match the fees outlined in your Pay Cat proposal or services agreement—check that document or your latest invoice to confirm the billed period and inclusions.

What are the typical amounts I might see from Pay Cat on my bank statement?

Pay Cat charges vary depending on your headcount and the level of service. Common patterns include fixed monthly fees for outsourced payroll, per‑employee or per‑pay‑run charges, and one‑off project fees for implementations or award set‑ups. If the amount doesn’t match your usual recurring fee, it may be a once‑off configuration, training, or consulting charge—refer to your latest Pay Cat invoice for a line‑item breakdown.

How do I cancel or change my payroll services with Pay Cat?

To cancel, pause, or reduce services, you generally need to follow the notice period specified in your Pay Cat services agreement (often 30 days, but this can vary). Contact Pay Cat directly via the details on paycat.com.au and request a change to your engagement, and they will confirm the effective date, any final charges, and what happens to your Employment Hero Payroll configuration and data. Make sure you have an alternative payroll process in place before your last active pay cycle with Pay Cat.

Why do I see a small or temporary Pay Cat charge that later disappears?

A small or unusual Pay Cat charge that appears as “pending” and then disappears is often a card verification or pre‑authorisation. This can occur when you first put a company card on file or update billing details for your payroll services. These amounts are not actually captured as payments and typically fall off your statement automatically within a few business days, depending on your bank.

How can I get a copy of the invoice for a Pay Cat charge?

Invoices for Pay Cat services are usually emailed to the billing contact specified in your services agreement—often your payroll, HR, or finance manager. Check that inbox (including spam/junk) for messages from a paycat.com.au email address, or log into your accounting system if Pay Cat is set up as a supplier there. If you still can’t find the invoice, contact Pay Cat support with the transaction date, amount, and last 4 digits of the card so they can resend the relevant invoice or statement.

How do I request a refund or dispute a Pay Cat charge?

If you believe you were billed incorrectly—for example, for services outside your agreement or for the wrong headcount—contact Pay Cat directly before going through your bank. Provide a copy of your contract, the invoice number, and details of the discrepancy so they can review and, if appropriate, issue a credit or refund. Most issues are resolved by adjusting the next billing cycle or issuing a corrected invoice rather than reversing the entire charge.

Can Pay Cat bill multiple entities or locations under one agreement?

Yes, many Pay Cat clients operate multiple ABNs or locations, and consolidated billing is common. In those cases, you might see a single Pay Cat charge that covers payroll services for several business units, which will be itemised on the invoice. If the amount seems higher than expected, confirm whether additional entities or new employees have been added to your payroll since your last billing period.

What should I do if a former payroll provider set up Pay Cat and I don’t recognise the charge?

Sometimes external accountants or HR consultants engage Pay Cat on behalf of a business, so the charge may relate to work they arranged for your organisation. Check with your accountant, bookkeeper, or HR/payroll consultant to see if they use Pay Cat for award interpretation, payroll automation, or Employment Hero Payroll implementation. If no one internally recognises the engagement, contact Pay Cat with your business name, ABN, and transaction details so they can confirm whether there is an active or historical account connected to your organisation.

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