Payroller

Software90% confidence

Payroller is an Australian cloud-based payroll and Single Touch Payroll (STP) software platform designed for small businesses to manage employee payments, superannuation, and compliance with ATO requirements.

Sydney, NSW, Australia
payroller.com.au
Owned by Bookipi Group

About Payroller

Payroller is an Australian cloud-based payroll and Single Touch Payroll (STP) platform built specifically for small businesses and micro-employers. Based in Sydney, NSW, it allows business owners to run payroll, calculate PAYG withholding, manage superannuation, track leave, and report directly to the Australian Taxation Office (ATO) in a compliant way. Payroller can be used on web and mobile, and is commonly used by small businesses, sole traders, NDIS/self-managed carers, family businesses, and domestic employers who need an easy way to stay on top of payroll obligations.

A Payroller charge on your bank statement usually relates to a subscription for their payroll software or associated add-on services. This might be a recurring monthly or annual subscription, an upgrade from a free plan to a paid plan, or an in-app purchase for additional features such as additional users, multiple business entities, or advanced reporting. Some users will also see charges after a free trial period ends and converts to a paid plan, or when updating billing details triggers a new billing cycle. In some cases, you may see a small temporary authorization when you first add or change a card, which should disappear once your bank releases the hold.

If you’re unsure about a Payroller charge, start by logging into your Payroller account at payroller.com.au or via the Payroller app and checking the Billing or Subscription section for your active plan, invoices, and payment history. Confirm whether anyone else in your business (such as your bookkeeper or accountant) may have set up the subscription under your card. For further help, you can contact Payroller support through their in-app help, live chat (when available), or via the support/contact form on payroller.com.au, providing the last 4 digits of the charged card, the exact amount, and the charge date so they can locate the transaction. Common issues—such as accidental duplicate accounts, multiple businesses billed to the same card, or a trial that rolled into a paid plan—are typically resolved by adjusting your subscription, cancelling future renewals, or, where eligible, requesting a refund according to their refund policy.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Payroller.

  1. PAYROLLER.COM.AU +61492829858 AU
  2. PAYROLLER.COM.AU +61492829858 AUS

Frequently Asked Questions

What types of Payroller subscriptions or plans can appear on my bank statement?

Payroller generally offers a mix of free and paid tiers, with charges appearing when you upgrade to a paid plan or enable premium features. Paid plans often cover things like multi-employee payroll, advanced features (such as rosters and timesheets), additional businesses, or extra users. The charge on your statement will usually match the plan you selected (monthly or annual) and will typically renew automatically until you cancel. You can see your exact plan and upcoming billing date in the Billing or Subscription section of your Payroller account.

Why am I seeing a Payroller charge after using the free version?

If you started on a free plan or free trial and later enabled paid features or upgraded, your account may have transitioned to a paid subscription. In some cases, a free trial will automatically convert to a paid plan at the end of the trial unless you cancel before the renewal date. Check your Payroller billing history to see when the upgrade occurred and what plan is active. If you didn’t intend to upgrade, contact Payroller support promptly to discuss your options.

How do I cancel or stop future Payroller subscription charges?

To cancel, log into your Payroller account via payroller.com.au, go to Settings or Billing/Subscription, and select the option to downgrade or cancel your paid plan. Follow the prompts until you see confirmation that your subscription will not renew. Your account will typically remain active on the current paid period until the end of the billing cycle, after which you may be moved to a free/limited plan if available. Make sure you download any reports or payroll records you need before your access changes.

How can I request a refund for a Payroller charge I don’t recognise or didn’t intend?

First, confirm whether the charge matches an active subscription or a recent upgrade in your Payroller account, or if a bookkeeper/accountant set it up on your behalf. If you still believe the charge is incorrect, contact Payroller support through their website or in-app help with the charge amount, date, and the email address or ABN linked to the account. Refunds are handled on a case-by-case basis and typically depend on factors such as how long ago you were charged and whether the service has been used during the billing period. Your bank may also be able to help if you suspect fraudulent use of your card details.

What are common Payroller charge amounts or patterns I might see?

You’ll usually see Payroller charges as a recurring monthly or annual fee, often described on your bank statement as something like “PAYROLLER” or “PAYROLLER SYDNEY” alongside the amount. The exact amount depends on your plan type, billing frequency, and any add-ons such as additional businesses or users. It’s common to see the same amount on the same date each month or year for ongoing subscriptions. You can match these amounts against the invoices listed in your Payroller account’s Billing section.

Why do I see a small or duplicate Payroller charge, or a pending amount that later disappears?

Payroller or your payment processor may place a small temporary authorization on your card when you first sign up, update card details, or change plans to verify the payment method. This can appear as a small or unusual amount, often marked as ‘pending,’ and should drop off automatically within a few business days when your bank releases the hold. If you see two similar charges, one may be the actual subscription fee and the other a temporary authorization. If both post and don’t reverse within a few days, contact Payroller support with screenshots so they can investigate.

How can I confirm which Payroller account or business is linked to the charge?

If you manage multiple businesses or payrolls, a single card may be linked to more than one Payroller subscription. Log into Payroller and switch between your organisations or businesses (if you have more than one) and check the Billing area for each. The invoices will show which ABN/business name is associated with the subscription. If you can’t locate the account, reach out to Payroller support with the card’s last 4 digits, charge amount, and date so they can help identify the linked account.

How do I contact Payroller about a billing or charge issue?

You can contact Payroller through the support or help section on payroller.com.au, where you’ll typically find a contact form and sometimes live chat or in-app messaging. Include your full name, business name, ABN (if applicable), the email address used for Payroller, and details of the charge (date, amount, last 4 digits of the card). Providing a screenshot of the bank statement entry can also help them locate the transaction more quickly. Check your email (including spam/junk folders) for their reply and any follow-up questions they may need to resolve the issue.

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