Pegasus

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Pegasus is an Australian workforce management software company that provides contractor pre‑qualification, worker competency management, site access control, and online learning solutions, with a focus on safety and compliance in high‑risk industries such as mining, construction, and retail.

Newcastle, New South Wales, Australia
pegasus.net.au
Owned by Avetta

About Pegasus

Pegasus (pegasus.net.au) is an Australian workforce management and contractor compliance software provider based in Newcastle, New South Wales. Now part of Avetta, Pegasus specialises in contractor pre‑qualification, worker competency management, site access control, and online learning for safety and compliance. Their platform is widely used in high‑risk industries such as mining, construction, utilities, transport, manufacturing, and large‑format retail to ensure that contractors and employees are qualified, inducted, and authorised before they access worksites.

A Pegasus charge on your bank or card statement typically appears when you or your employer use their online systems to pay for services related to workforce or contractor management. Common reasons include fees for worker or company registration in a Pegasus contractor management system, payments for online inductions or e‑learning courses, issuing or renewing a Pegasus access card, or verification of competencies and licences. Some organisations also use Pegasus on a subscription or recurring billing basis, so you may see periodic charges tied to ongoing access, portal subscriptions, or annual re‑registration and compliance checks. In some cases, you might see small temporary authorisation holds when adding or updating a payment method in their system.

If you’re unsure about a Pegasus charge, start by checking any recent contractor registrations, inductions, or site access requirements you or your company have completed, especially if you work in mining, construction, or large retail sites. Log into the relevant Pegasus or Avetta/ Pegasus portal using the link provided by your employer or client to review invoices and receipts; many portals allow you to download tax invoices directly from your account. If you still can’t identify the transaction, contact Pegasus support via the Help or Contact pages on pegasus.net.au, or through the help links in your client’s contractor management portal—have the last four digits of your card, the exact amount, date of charge, and your company or site name ready. They can confirm what the payment was for, correct duplicate or incorrect charges, and advise on refunds, cancellations, or changes to your registration or subscription.

Bank Statement Variations

3 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Pegasus.

  1. PEGASUS 797340 Ne\426 KING ST\NEWCASTLE\
  2. PEGASUS 963485\426 KING ST\Newcastle\230
  3. PEGASUS 964578\426 KING ST\Newcastle\230

Frequently Asked Questions

Why was I charged by Pegasus for contractor registration or onboarding?

Pegasus administers online contractor and worker management systems on behalf of many large organisations. When you register your company or yourself as a worker in a Pegasus contractor management portal, there is often a fee for company pre‑qualification, document verification, and worker profile setup. This fee is usually requested during the onboarding process and may be a one‑off or annual charge, depending on the client’s requirements.

What are typical Pegasus fees and why do amounts vary?

Common Pegasus charges include company registration or renewal fees (often in the range of tens to a few hundred Australian dollars, depending on client requirements), worker registration fees per person, and costs for inductions or online training modules. Amounts vary based on the industry, the complexity of pre‑qualification, and how many workers or services are being purchased in a single transaction. Some clients bundle site access cards and online learning into a package, so you may see a single combined charge rather than separate line items.

How do I cancel or avoid future Pegasus charges for my company or workers?

To stop future charges, you generally need to cancel or choose not to renew your registration or subscription within the relevant Pegasus contractor management portal tied to your client (for example, a specific mining or retail company portal). Log in to your company account and check the renewal or subscription settings, expiry dates, and notifications. If auto‑renewal or ongoing compliance services are enabled by your contract, contact Pegasus support or your client’s procurement/site contact before the renewal date to discuss cancellation or changes.

How can I request a refund or dispute a Pegasus charge?

If you believe you were charged in error—such as a duplicate payment, wrong number of workers, or an abandoned registration—first log in to your Pegasus portal and confirm the order history and invoices. Then contact Pegasus support using the help links in the portal or via the contact details on pegasus.net.au, providing your invoice number, the exact charge amount, date, and the last four digits of the card used. Refund eligibility depends on the client’s and Pegasus’s terms—for example, completed verification or training services may not be refundable—but support can review your case and reverse incorrect or duplicate transactions where appropriate.

Why do I see a small or pending Pegasus charge on my card?

A small temporary authorisation (sometimes a low dollar amount) can appear when you add or update your card details in a Pegasus payment page. This is a standard card verification step used by many online payment processors to confirm the card is valid. These authorisation holds should automatically drop off and not be captured as a final charge within a few business days, depending on your bank’s processing times.

How do I get a tax invoice or receipt for a Pegasus payment?

Most Pegasus contractor management portals allow you to download tax invoices and payment receipts from your company or worker account. After logging in, look for sections labelled Invoices, Payments, Orders, or Account History. If you can’t locate a document for a specific charge, contact Pegasus support with your company name, ABN (if applicable), site/client name, and transaction details so they can resend or generate an invoice for your records.

Can Pegasus charge me personally if my employer uses the system?

In many cases, employers or contracting companies pay Pegasus fees centrally, but some organisations require individual workers to pay for their own registration, online inductions, or access cards. If you entered your personal card details during an induction, training, or card application process, the charge may appear on your personal statement under Pegasus or a related payment descriptor. If you believe the charge should have been billed to your employer, speak with your supervisor or HR/contractor management contact and then reach out to Pegasus support with any written instructions or purchase references.

How do I contact Pegasus about a charge I don’t recognise?

Visit pegasus.net.au and navigate to the Contact or Support section, or use the help/support link in the contractor management or worker portal provided by your client. Prepare details such as your full name, company name, the client or site you work for, the exact amount and date of the charge, and the last four digits of the card used. Providing a screenshot of the transaction from your online banking can also help Pegasus quickly trace the payment and explain what it relates to.

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