Perplexity AI, Inc.

Software98% confidence

Perplexity AI is an AI-powered answer and research engine that offers paid Pro and Enterprise subscriptions for enhanced search and analysis capabilities.

San Francisco, CA, United States
perplexity.ai

About Perplexity AI, Inc.

Perplexity AI, Inc. operates an AI-powered answer engine that searches the web, synthesizes information, and returns cited, conversational responses. Its core product is the Perplexity AI web and mobile app, along with Perplexity Pro and Enterprise tiers that provide higher usage limits, access to more capable models, team features, and additional tools for research and knowledge work. The company is headquartered in San Francisco, California, and serves both individual users and organizations globally.

A charge with a descriptor like “pro +15102700840 san francisco ca” is very likely associated with a Perplexity Pro or Enterprise subscription tied to the Perplexity AI phone/contact number +1 (510) 270-0840. These charges are typically recurring monthly or annual subscription fees, sometimes following a free trial period. Depending on the plan, common amounts can align with Perplexity’s Pro or Max subscription tiers or enterprise seat-based pricing. In some cases you may also see small temporary authorization holds when a card is first added or when Perplexity verifies a payment method.

If you’re unsure about this charge, start by signing into your Perplexity account (or the email address you commonly use for online subscriptions) and checking your billing or subscription settings for active Pro or Enterprise plans. Look for email receipts from Perplexity AI (often from addresses like pro@perplexity.ai or support@perplexity.ai) around the charge date. If you still can’t identify it, contact Perplexity support via the help/contact options on their website and provide the last four digits of your card, the billing date, and the exact amount (but never send your full card number by email). If the charge appears fraudulent and Perplexity cannot locate an account, you should also notify your card issuer to dispute the transaction and block future charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Perplexity AI, Inc..

  1. pro +15102700840 san francisco ca

Frequently Asked Questions

Why do I see a charge labeled “pro +15102700840 san francisco ca” on my card?

This descriptor matches Perplexity AI’s contact number (+1 510-270-0840) and is typically used for Perplexity Pro or Enterprise subscription billing. The charge is most likely for an active Perplexity Pro or related plan tied to the email address you used when signing up.

What are common Perplexity Pro or Enterprise charge amounts I might see?

Perplexity Pro and Enterprise plans are billed as recurring subscriptions, often monthly or annually per seat. Depending on the specific plan and region, you might see amounts that align with individual Pro subscriptions or higher per-seat Enterprise tiers; reviewing the current pricing page in your logged-in Perplexity account will show the exact plan and rate you’re being billed.

How can I verify which Perplexity account is being billed to my card?

First, search your email inboxes for “Perplexity AI” or “pro@perplexity.ai” to find receipts. Then log into Perplexity with that email and go to your account or billing/subscription page to see active plans and the last four digits of the payment method on file. This will confirm whether your card is attached to that Perplexity account.

How do I cancel my Perplexity Pro subscription to stop future charges?

Sign into your Perplexity account, go to the subscription or billing settings page, and choose the option to cancel or downgrade your plan. After cancellation, your access typically continues until the end of the current billing period, but new renewal charges should stop. Make sure you complete all on-screen steps and save any confirmation email for your records.

How do I request a refund for a Perplexity charge I didn’t intend?

If you believe you were charged in error—such as forgetting to cancel a trial—contact Perplexity support through the help or contact form on perplexity.ai, and include the transaction date, amount, and the email associated with your Perplexity account. They can review eligibility for a refund based on their billing and refund policies; if you suspect fraud and they cannot match the charge to an account, also contact your card issuer to dispute the charge.

Why do I see a small pending or temporary charge from Perplexity on my statement?

Perplexity, like many online services, may place a small temporary authorization on your card when you add or update a payment method or start a trial. This is only to verify that the card is valid; it should either disappear or convert into the actual subscription charge, and temporary holds typically fall off your statement automatically within a few days.

Can Perplexity charges appear under different descriptors on my statement?

Yes. Perplexity charges can appear under various descriptors that reference its website or name, and in your case may appear as something like “pro +15102700840 san francisco ca,” reflecting the company’s support phone number and location. Some processors may prepend their own text as well, but the presence of +1 (510) 270-0840 strongly indicates a Perplexity AI subscription.

What should I do if I don’t recognize this Perplexity-related charge at all?

First, check whether any household members or coworkers with access to your card signed up for Perplexity Pro or a trial. If no one recognizes it, contact Perplexity support via their official website with the charge details so they can search for an associated account. If they confirm that no account is tied to your card, immediately report the transaction as unauthorized to your card issuer so they can investigate, reverse the charge if appropriate, and possibly replace your card.

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