About Philippine Airlines
Philippine Airlines (PAL) is the national flag carrier of the Philippines, headquartered in Pasay City. It operates domestic and international flights across Asia, Oceania, the Middle East, North America, and other regions, offering Economy, Premium Economy, and Business Class cabins on many routes. Through philippineairlines.com and its mobile app, customers can book flights, manage reservations, purchase baggage and seat selections, and add services such as travel insurance and airport assistance.
A charge from Philippine Airlines on your bank or card statement usually relates to an airline ticket purchase, taxes and fees associated with a flight, or optional services such as baggage, seat selection, rebooking or change fees, and onboard purchases. You may also see charges for codeshare flights sold by Philippine Airlines but operated by a partner airline, or for group bookings processed under a single payer. In some cases, a small temporary authorization or a pending charge may appear when you search for fares, hold a booking, or update your payment method, which later disappears or is adjusted to the final ticketed amount.
To verify or resolve questions about a Philippine Airlines charge, first locate your e-ticket receipt or booking confirmation email, which will list the fare, taxes, and any add-on services. You can also log into the “Manage Booking” section at philippineairlines.com using your booking reference and last name to review payments and services. If something doesn’t match, contact PAL customer service via their website, call center, or the local ticket office shown on your itinerary, and have your booking reference, travel dates, and the exact charge amount ready. Common issues—such as duplicate charges, currency conversion differences, or charges from schedule changes—are typically resolved by providing screenshots of your statement and confirming your booking details with an agent.