Pie Face

Fast Food98% confidence

Pie Face is an Australian fast food bakery-café chain specializing in savory meat pies, sausage rolls, baked goods, and coffee, typically operating in high-traffic convenience and travel locations.

Sydney, New South Wales, Australia
pieface.com.au
Owned by United Petroleum

About Pie Face

Pie Face is an Australian fast food bakery-café chain known for its signature savory meat pies, sausage rolls, sweet pastries, and coffee. Founded in Sydney, Pie Face locations are commonly found in CBD areas, service stations, airports, and other high-traffic travel and convenience hubs. Many stores are franchised and operate under the Pie Face brand, and the company also partners with fuel and convenience retailers to offer their products in co-branded outlets. Typical menu prices in Australia range roughly from AUD $4–$8 for individual pies and sausage rolls, with combo meals and coffee costing more.

A Pie Face charge may appear on your bank or card statement after you make an in-store purchase at the counter, order via a self-service kiosk, or pay through a connected delivery platform (such as Uber Eats, DoorDash or Menulog) that passes the transaction through as “Pie Face” or a specific store name. Charges can be one-time purchases for food and beverages, catering or bulk orders, or preauthorizations placed when you pay using certain digital wallets or fuel-station co-branded locations. In some cases, a small temporary authorization hold may appear when you tap or insert your card, especially if the terminal needs to verify available funds; this usually adjusts to the final amount once your order is completed.

If you’re unsure about a Pie Face charge, first check recent visits to a Pie Face store, a fuel station or convenience store that sells Pie Face products, or any recent food-delivery orders. Compare the statement date and amount to your receipts, email confirmations, or app order history from delivery services. To resolve questions, you can contact the specific Pie Face store (using store details from your receipt), or submit an inquiry through the contact form on pieface.com.au, including the transaction date, amount, last four digits of your card, and store location if known. If the charge still looks incorrect, your bank or card issuer can help dispute the transaction after you’ve attempted to resolve it with Pie Face or the relevant franchise location.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Pie Face.

  1. PIE FACE 415 ELIZABE MELBOURNE AUS

Frequently Asked Questions

Why do I see a Pie Face charge on my statement when I only visited a petrol or convenience store?

Pie Face often operates as a co-branded offering inside fuel stations and convenience stores across Australia. When you purchase a Pie Face product (like a meat pie, sausage roll, or coffee) at these locations, the payment system may list the merchant as “Pie Face” or show both the fuel brand and Pie Face name. Check your receipt from the service station around the transaction date to confirm the purchase details.

What are typical amounts for a Pie Face transaction?

Individual Pie Face pies and sausage rolls generally range from about AUD $4–$8, with coffee and combo deals often bringing a total into the AUD $8–$20 range depending on location and items ordered. Larger totals (AUD $20–$60+) usually indicate group orders, catering trays, or multiple meals purchased in one transaction. Delivery orders through third-party apps may also be higher because of platform fees and delivery charges.

Why do I see a small pending or duplicate Pie Face charge on my card?

Some card terminals and digital wallets place a temporary authorization hold to verify your card, which can appear as a pending Pie Face charge slightly different from your final purchase amount. This hold is usually released automatically within a few business days and should not be permanently charged. If a pending amount does not drop off or you see two completed identical charges, contact the store shown on your receipt or your bank to review the transaction.

Can Pie Face charge me on a recurring or subscription basis?

Pie Face does not typically operate on a subscription model for retail customers—most charges are one-off purchases for food and beverages. However, if you regularly order Pie Face through a delivery platform, you might have a separate subscription (such as Uber One or DoorDash subscription) that appears under that platform’s name, not Pie Face. Any recurring charge you see labeled specifically as “Pie Face” is unusual and should be checked with your bank and the store where you last shopped.

How can I get a receipt or verify what was included in my Pie Face purchase?

For in-store purchases, the printed receipt from the POS terminal is the primary record of your items and the total charged. If you’ve misplaced it, visit or call the store where you made the purchase (the location and time on your bank statement will help you identify it) and ask if they can look up the transaction by date, time, and amount. For delivery orders, check your order history and receipts in the corresponding delivery app, which will itemize all Pie Face products and fees.

How do I dispute an incorrect Pie Face charge or request a refund?

Start by contacting the specific Pie Face store where the transaction occurred—bring your receipt or share the transaction date, time, and amount so staff can locate it in their system. Many issues, such as duplicate charges or incorrect totals, can be refunded directly at store level once verified. If you ordered through a delivery app, you must request a refund or report an issue within that app (e.g., through the Help or Support section). If you cannot resolve the matter with the merchant, contact your bank or card issuer to formally dispute the charge.

How can I contact Pie Face customer support about a card charge?

You can submit a general inquiry through the contact form at pieface.com.au, including your contact details, store location (if known), and a clear description of the charge in question. For faster resolution, it’s often best to contact the individual store listed on your receipt, as they can directly access their payment terminal records. If you’re unsure which store it was, match the time and suburb from your bank statement with your recent travel or shopping history to narrow it down before reaching out.

Why is the charge name different from the Pie Face store I visited?

Depending on the franchise setup and payment processor, your statement may show a trading name, franchise company name, or the host business (such as the petrol station brand) alongside or instead of “Pie Face.” This is normal in co-branded or franchised locations, where the underlying merchant account is held by the store operator rather than Pie Face corporate. If the location and amount line up with your visit—even if the descriptor text is slightly different—it is usually the same transaction.

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