Pipedrive is a cloud-based customer relationship management (CRM) platform designed to help small and mid-sized businesses manage their sales pipelines, deals, and contacts. It offers tools for deal tracking, activity scheduling, email and calendar integration, reporting, and sales automation, all accessible via web browser and mobile apps. Pipedrive is headquartered in Tallinn, Estonia, and serves customers worldwide across many industries by offering per-user, subscription-based plans such as Essential, Advanced, Professional, Power, and Enterprise.
A Pipedrive charge may appear on your bank or card statement if you (or your company) subscribed to one of their CRM plans, upgraded the number of user seats, switched from a trial to a paid plan, or purchased add-ons. Charges are typically billed monthly or annually per user and may appear with descriptors like “PIPEDRIVE”, “PIPEDRIVE*SUBSCRIPTION”, or similar. You might also see a charge after a free trial ends and converts to a paid subscription, or a small temporary authorization when you update your payment method. Recurring billing continues automatically until the subscription is cancelled in your Pipedrive account.
If you’re unsure about a Pipedrive charge, first log into your account at pipedrive.com and check the Billing or Subscription section for invoices and payment history. Look for emails from Pipedrive sent around your billing date, which usually include invoice PDFs and plan details. For further help, contact Pipedrive support via in-app chat after logging in or through the Help Center at support.pipedrive.com; business users can also reach out to their account owner or administrator, who manages billing and seats. If you still don’t recognize the charge, compare the amount and date to your company’s software expenses, and if necessary, contact your bank or card provider to dispute unauthorized payments.
Bank Statement Variations
4 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Pipedrive.
Why do I see a recurring charge from Pipedrive on my card or bank statement?
Recurring Pipedrive charges usually indicate an active CRM subscription billed monthly or annually per user. The account owner or administrator may have subscribed your team to a plan such as Essential, Advanced, Professional, Power, or Enterprise. Charges continue automatically until the subscription is cancelled in the Billing section of the Pipedrive account. Check your invoices in pipedrive.com > Profile/Company settings > Billing to confirm what you’re being billed for.
What are Pipedrive’s typical subscription prices and billing structure?
Pipedrive pricing is per user, with several tiers commonly named Essential, Advanced, Professional, Power, and Enterprise. When billed monthly, typical prices are in the approximate range of $20–$100 USD per user/month depending on the plan, with discounts available for annual billing; exact prices vary by region, currency, and promotions. You’ll be billed for the total number of active seats on your account, plus any paid add-ons, on a recurring basis. Detailed and current pricing is always listed at pipedrive.com/pricing and on your Billing page.
Why was I charged by Pipedrive after a free trial?
After a free trial ends, Pipedrive may convert your account to a paid subscription if you added a payment method and chose a plan. In this case, you’ll be charged at the start of the first paid billing cycle for the selected plan and number of users. If you don’t want to continue, you must cancel or downgrade in the Billing section before the trial ends. Pipedrive generally does not issue automatic refunds for charges after a trial, but you can contact support to discuss your options.
How can I cancel or pause my Pipedrive subscription to stop future charges?
To cancel, log in to pipedrive.com as the account owner or billing admin, go to Company settings (or Settings) > Billing, and follow the steps to cancel your subscription or switch to a lower plan. Once cancelled, your subscription will remain active until the end of the current paid period, and future renewals will stop. Pipedrive does not typically offer the ability to “pause” billing, but you can reduce the number of seats or downgrade to a lower-cost plan instead. Always download any important data or reports before your plan changes take effect.
Why do I see a small or temporary Pipedrive charge (like $1 or a low amount)?
A small or unusual Pipedrive charge—often $0–$2—may be a temporary authorization hold used to verify your payment card when you start a trial, add a new card, or update billing details. This is not a real payment and should automatically disappear or be reversed by your bank within a few business days. It will not appear on your Pipedrive invoices. If the pending amount remains for an extended period, contact your bank for clarification.
How do I get a copy of my Pipedrive invoice or receipt for this charge?
You can download invoices by logging into Pipedrive and going to Company settings (or Settings) > Billing > Invoices, where all past and current invoices are listed. Each invoice includes details such as plan type, number of users, billing period, VAT or sales tax, and the last four digits of the card charged. Pipedrive also usually emails invoices to the billing contact address on file at the time of each charge. If you don’t see them, check your spam folder or update the billing email in your account settings.
How can I request a refund or dispute a Pipedrive charge I don’t recognize?
First, verify whether a colleague or your organization’s admin created or upgraded a Pipedrive account using your company card. If you still believe the charge is incorrect, contact Pipedrive support via the in-app chat (after logging in) or through help.pipedrive.com, providing the last four digits of the card, charge date, currency, and amount. Pipedrive’s refund policy generally does not cover partial periods after renewal, but they may assist in cases of duplicate billing, obvious errors, or unauthorized use. If you suspect fraud and cannot resolve it with Pipedrive, you should also contact your bank or card issuer to report and dispute the transaction.
The amount I was charged by Pipedrive is different from the advertised price—why?
Your billed amount may differ from the base plan price because of several factors: the number of active users, annual vs. monthly billing, regional pricing, VAT or sales tax, or added features. Currency conversion by your bank can also change the final amount if you’re paying in a foreign currency. Review the detailed line items on your invoice in the Billing section of your Pipedrive account to see exactly how the total was calculated. If something still looks incorrect, contact Pipedrive support with the invoice number for clarification.