Pizza Pizza

Fast Food95% confidence

Pizza Pizza is a Canadian quick-service restaurant chain specializing in pizza, chicken wings, and other fast-food items, operating primarily through delivery, takeout, and casual dine-in locations.

Toronto, Ontario, Canada
pizzapizza.ca
Owned by Pizza Pizza Limited

About Pizza Pizza

Pizza Pizza is a Canadian quick-service restaurant chain headquartered in Toronto, Ontario, with locations across most provinces. They specialize in customizable pizzas, chicken wings, sides (such as garlic bread, fries, wedges, and poutine), desserts, and beverages. Customers can order through in-store counters, the pizzapizza.ca website, the Pizza Pizza mobile app, or by phone, with options for delivery, pickup, or dine-in at select locations. They also offer coupons, combo deals, and occasional limited-time menu items.

A Pizza Pizza charge typically appears on your bank or credit card statement after you place an order for delivery or pickup, either online, in-app, over the phone, or in person. The total may include food items, taxes, delivery fees, small order or service fees (in some areas), and an optional tip. You may also see pre-authorization holds when you pay by card in the app or online, where a temporary amount is reserved and later adjusted to your final order total; this can result in a pending charge that differs slightly from the receipt. If you have saved your card in the Pizza Pizza app, repeat orders or scheduled orders can also generate recurring-looking charges, even though each is a separate one-time transaction.

If you’re unsure about a Pizza Pizza charge, start by reviewing recent email receipts, app order history, or text confirmations associated with your order. Log into your account at pizzapizza.ca or in the Pizza Pizza app to check past orders, totals, and payment methods. For questions or disputes, you can contact Pizza Pizza customer service through the “Contact Us” form on pizzapizza.ca or call their national customer service line (often listed on your receipt or store flyer); be ready with the date, time, total of the charge, and the last four digits of the card used. Common billing issues—such as duplicate charges, incorrect amounts, or problems with cancelled orders—are usually resolved by the store providing a corrected charge, store credit, or a refund back to your original payment method.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Pizza Pizza.

  1. PIZZA PIZZA LTD\500 KIPLING AVENUE\TORON

Frequently Asked Questions

Why do I see a Pizza Pizza charge on my statement when I already paid cash to the driver?

If you selected “pay at the door” but also attempted to place the order with a card first, a pre-authorization may have been created and then voided. In many cases, what looks like a charge is actually a temporary hold that will disappear automatically after a few business days. Check that the pending amount drops off and confirm with your bank if it remains posted. If you believe you were truly charged twice (card and cash), contact Pizza Pizza customer service with your receipt and statement for review and adjustment.

What typical amounts do Pizza Pizza charges show up as, and what extra fees might be included?

Pizza Pizza charges usually range from about CAD $10–$60 for a typical order, depending on the number of pizzas, wings, and sides. In addition to food and tax, many locations add a delivery fee (commonly around CAD $3.99–$5.49) and, in some areas, a service or small-order fee. Tips added in the app, website, or at the door are also included in the final total. Your statement will generally show a single combined amount from “Pizza Pizza” or the specific store location.

Why does my bank statement show a different amount than my Pizza Pizza receipt?

This can happen when an initial pre-authorization hold is placed for an estimated or rounded amount and then later adjusted to the final total after the order is completed. For example, if you changed items, added a tip later, or if an item was unavailable and removed, the final charge may not match the first authorization. The original hold should drop off in a few business days, leaving only the corrected final charge. If a higher incorrect amount remains posted, contact Pizza Pizza customer support with your receipt so they can investigate and, if needed, issue a refund or correction.

How can I view my past Pizza Pizza orders to verify a charge?

If you ordered online or through the Pizza Pizza app, log in to your account at pizzapizza.ca or in the app and go to your Order History section to see itemized past orders and totals. Email receipts are also sent for most online and app orders, so search your inbox for “Pizza Pizza” around the charge date. For phone or in-store orders, your paper receipt is the main record; if you no longer have it, the store may be able to look up the transaction by date, time, and last four digits of your card. Having this information ready will make it easier for support to match the charge to a specific order.

How do I cancel or change a Pizza Pizza order after I’ve been charged?

Because Pizza Pizza prepares orders quickly, there is only a short window to cancel or modify after placing an order. Call the store number listed on your order confirmation or receipt immediately, or use the contact information in the app/website if available. If the order has not yet been made or sent out, the location may cancel and void or refund the charge; if preparation or delivery has already started, they may offer a partial credit or alternative solution at their discretion. Refunds, when granted, are usually returned to your original payment method but can take several business days to appear on your statement.

How do I request a refund or resolve an issue with a Pizza Pizza charge?

Start by contacting the store that fulfilled your order using the phone number on your receipt or in your order confirmation. Explain the issue (such as an incorrect total, missing items, or a duplicate charge) and provide the order number, charge amount, and the last four digits of your card. If the store cannot resolve it, use the “Contact Us” form at pizzapizza.ca or call Pizza Pizza’s national customer service line for escalation. Keep screenshots or receipts handy, as these help verify the transaction and speed up any refund or credit processing.

Why do I see a small or temporary Pizza Pizza charge (like $1–$5) on my card?

Pizza Pizza or your payment processor may place a small pre-authorization hold when you add a new card, verify your payment method, or start an online/app order. This isn’t a final charge and is typically reversed automatically once your bank confirms the card and the final order total is processed. You should only see your actual order amount posted after the transaction completes. If a small test amount remains posted beyond a few business days, contact your card issuer and Pizza Pizza support for clarification.

Can I save my card in the Pizza Pizza app, and will that create recurring charges?

You can save your credit or debit card in the Pizza Pizza app or on pizzapizza.ca for faster checkout, but this does not create a subscription or automatic recurring billing. Each order is a separate one-time transaction that you must confirm before you are charged. If you see multiple charges over several days, they typically correspond to individual orders placed via the saved card. You can remove saved payment methods at any time in your account settings if you prefer to enter details manually for each order.

This merchant is in the Fast Food category

Browse all

Related Merchants

Guzman y Gomez
KFC
Domino's
Subway
McDonald's

Compare Pizza Pizza

vsGuzman y GomezvsKFCvsDomino's

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you