Planoly

Software95% confidence

Planoly is a social media marketing platform that provides tools for planning, scheduling, and managing content across platforms like Instagram, TikTok, and Pinterest.

Austin, TX
planoly.com

About Planoly

Planoly is a social media planning and scheduling platform based in Austin, TX, designed for creators, small businesses, and marketing teams. It provides visual content planning, automatic post scheduling, link-in-bio tools, analytics, and collaboration features for networks like Instagram, TikTok, Pinterest, Facebook, X (Twitter), and more. Users can manage multiple social profiles, draft and schedule posts, store media, track performance, and coordinate with team members from a single dashboard on web or mobile.

A Planoly charge usually appears on your bank or card statement when you subscribe to one of their paid plans, upgrade from a free plan, or purchase add-ons (such as additional social profiles or premium features). Charges are typically billed on a recurring monthly or annual basis, depending on the plan you selected during sign-up. You may also see a charge after a free trial ends, when an introductory discount period expires, or if a failed payment is reattempted. Small temporary “test” amounts can appear as authorization holds when you first add or update a card; these are usually reversed by your bank within a few days.

To verify a Planoly charge, log in at planoly.com or via the Planoly app and check your Billing or Subscription settings to confirm the active plan, billing dates, and payment history. Look in your email (including spam/junk) for order confirmations or renewal receipts from Planoly sent to the email address used when you signed up—this may be a work, brand, or influencer account different from your personal email. If you still have questions, you can contact Planoly’s support team through the Help/Support section of your account or by emailing support@planoly.com; include the last four digits of your card, the exact amount, and the transaction date so they can locate the charge. Common issues—like duplicate accounts, unexpected renewals, or expired card problems—are typically resolved by updating billing details, canceling unused workspaces, or requesting a review of your charge within their published refund guidelines.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Planoly.

  1. PLANOLY \6850 Austin Center BlvdSt\51276

Frequently Asked Questions

What types of Planoly subscriptions could be charging my card?

Planoly offers multiple subscription tiers, commonly including a Free plan and paid tiers such as Starter, Growth, and Professional. Paid plans are usually billed monthly or annually and may differ based on how many social profiles and team members you manage. A charge on your statement is most often linked to one of these recurring subscriptions, either for your own account or for a brand/client account you manage.

What are the typical amounts Planoly charges for subscriptions?

Planoly’s paid plans are generally in the range of about $13–$50 USD per month when billed monthly, with discounts if you pay annually. For example, a Starter plan typically costs around the low-teens per month, while higher tiers like Growth or Professional cost more and include additional profiles, uploads, and features. Your exact price may vary based on promotions, your billing currency, and whether you chose monthly or annual billing; the most accurate pricing is always listed on planoly.com/pricing and in your Billing section.

Why do I see a Planoly charge after I thought I was on a free trial?

If you signed up for a Planoly free trial on a paid plan, your card is usually charged automatically at the end of the trial unless you cancel before the trial period expires. The billing date shown in your account becomes your recurring renewal date (monthly or annually). Check your email for the original trial confirmation, then log in to Planoly and review your Subscription or Billing settings to confirm when the trial ended and which plan you’re on.

How do I cancel or pause my Planoly subscription to stop future charges?

To cancel, log into your Planoly account on the web, go to Settings or Billing/Subscription, and choose the option to downgrade to the Free plan or cancel your paid subscription. Follow the prompts until you see confirmation that your plan has been changed or canceled, and take a screenshot for your records. Your account typically remains active at the paid level until the end of the current billing period, and you won’t be billed again unless you reactivate or upgrade.

How can I request a refund for a Planoly charge I wasn’t expecting?

Planoly generally does not offer automatic refunds for unused time once a billing period has renewed, especially for active subscriptions or annual plans, but they may review requests on a case-by-case basis. If you believe you were charged in error, first cancel or downgrade your plan to prevent future renewals, then contact support@planoly.com or use the Help/Support form in your account with details of the charge (date, amount, last four digits of card, and the email on the account). The support team can verify whether the charge is associated with your Planoly workspace and let you know if a partial or full refund is possible under their current policies.

Why do I see a small or $0 Planoly charge or a pending amount on my card?

A small or $0 charge from Planoly is usually an authorization hold used to verify that your payment method is valid when you sign up or update your card. This is not an actual payment and should automatically disappear or convert into your real subscription charge within a few business days, depending on your bank. If the hold remains for longer than a week, contact your card issuer first, then reach out to Planoly support with a screenshot of the transaction if needed.

Could this Planoly charge be for a different account, brand, or team I manage?

Yes. Many users manage multiple brands, clients, or team workspaces in Planoly, sometimes using different email addresses for login and billing. A charge may be linked to a client account you set up, a brand profile with its own workspace, or an older email you no longer check regularly. Try logging in with any work, agency, or brand emails you use, and check each account’s Billing page to see which one matches the amount and date of the charge.

How can I contact Planoly about a charge I don’t recognize?

You can contact Planoly by emailing support@planoly.com or by going to the Help or Support section on planoly.com, where you can submit a support request. Include the name on the card, the last four digits of the card, the transaction amount, date, and any reference code from your bank statement (often shown as “PLANOLY” or similar). Providing this information helps their team quickly locate the transaction and advise you on next steps, such as identifying the owning account, adjusting your plan, or reviewing a refund request.

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