Prime Video

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Prime Video is Amazon’s subscription-based streaming service offering movies, TV series, and add-on channels under the Prime Video Channels program.

Seattle, WA
primevideo.com
Owned by Amazon

About Prime Video

Prime Video is Amazon’s on‑demand streaming service offering thousands of movies, TV series, live sports in some regions, and original “Amazon Originals” content. It’s available either as part of an Amazon Prime membership or as a standalone Prime Video subscription in many countries. Users can also add paid “Prime Video Channels” (like Max, Paramount+, STARZ, or BritBox) to their account, and can rent or buy individual movies and TV episodes in HD or 4K. Prime Video is operated by Amazon.com Services LLC, headquartered in Seattle, WA, and can be accessed via web browser, mobile apps, smart TVs, and streaming devices.

A Prime Video charge may appear on your bank or card statement for several reasons: a monthly Amazon Prime or standalone Prime Video subscription fee, an add‑on channel subscription, a movie or TV rental/purchase, or a promotional/trial subscription that rolled into a paid plan. You may also see separate line items for each channel if you subscribe to more than one, as well as small temporary authorization holds when you update your payment method or start a new subscription. Charges are typically billed in advance for subscription periods (monthly or annually) and at the time of purchase for individual rentals and digital buys.

If you’re unsure about a Prime Video charge, start by signing in to your Amazon account and checking “Digital orders,” “Prime Video Channels,” and “Memberships & Subscriptions” to match the amount and date to a specific subscription, rental, or purchase. Family members on the same Amazon Household or using your login may also have started a free trial or rental, so review profiles and viewing history. For unresolved questions or incorrect charges, go to primevideo.com or amazon.com/videohelp to contact Amazon customer service via chat, phone, or email—support can clarify what the charge is, cancel unwanted subscriptions, and in some cases issue refunds according to Amazon’s digital content and subscription refund policies.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Prime Video.

  1. PRIME VIDEO CHANNELS +61282686000 AU
  2. PRIMEVIDEO +61282686000 AU

Frequently Asked Questions

Why was I charged separately by Prime Video if I already pay for Amazon Prime?

In some regions, Amazon Prime includes access to Prime Video with ads, but additional services can generate separate charges. These include the ad‑free Prime Video upgrade, Prime Video Channels (such as STARZ or Paramount+), and individual movie/TV rentals or purchases. Each added channel or rental posts as its own digital charge on your statement, often labeled as Amazon Digital Services or Prime Video, even if you already have a Prime membership.

What are the typical Prime Video subscription prices and channel costs?

Pricing varies by country and can change, but in the U.S. Prime Video is commonly included with an Amazon Prime membership (billed monthly or annually), while some users can subscribe to Prime Video as a standalone service for a separate monthly fee. Many Prime Video Channels range roughly from about $4.99 to $14.99 per month each, depending on the partner service (for example, STARZ, MGM+, or BritBox). Always check the Prime Video “Channels” page or your Amazon account’s subscription details for current, region‑specific pricing before confirming a subscription.

Why do I see multiple small Prime Video or Amazon Digital charges in the same month?

Multiple small charges usually mean you’ve subscribed to one or more Prime Video Channels or rented/bought several titles in addition to your base subscription. Each channel (such as Max, Paramount+, or sports add‑ons) is billed separately, often on the date you first subscribed, and renews monthly until cancelled. Individual movie or episode rentals and purchases are also charged per transaction, which can create several small digital charges rather than one combined bill.

How do I cancel a Prime Video Channel or stop recurring charges?

To cancel a channel or recurring Prime Video subscription, sign in to your Amazon account, go to “Memberships & Subscriptions” or “Prime Video Channels,” and locate the specific channel or plan. Select “Cancel Channel” or “Cancel Subscription” and follow the prompts; your access usually continues until the end of the current billing period, and you will not be billed again for that channel. Make sure to repeat this for each channel you no longer want, since cancelling one channel does not automatically cancel others or your overall Prime or Prime Video membership.

How can I request a refund for a Prime Video charge I don’t recognize or made by mistake?

First, visit your Amazon account’s “Digital orders” and “Prime Video Channels” sections to identify the specific order or subscription. If the purchase was accidental, very recent, or content has not been significantly watched, select the order and look for a “Cancel and refund” or similar option—eligibility varies by region and content type. If self‑service refund options are not available, contact Amazon support via amazon.com/videohelp or the “Customer Service” section; explain the situation, and an agent can review whether a courtesy refund or adjustment is possible under Amazon’s digital content policies.

Why do I see a small $0–$2 Prime Video or Amazon authorization that later disappears?

Prime Video and Amazon may place a small temporary authorization hold on your card when you add or update a payment method, start a new trial, or begin a subscription or rental. This is not a final charge; it’s used to verify that the card is valid and has available credit. These authorizations typically disappear or convert to the actual charge within a few business days, depending on your bank’s processing times.

How can I see exactly what my Prime Video charge was for?

Sign in to your Amazon account on a browser and go to “Your Orders” > “Digital orders” to see rentals and digital purchases, and to “Prime Video Channels” or “Memberships & Subscriptions” for recurring channels and subscription fees. Each entry shows the date, amount, and name of the service or title (for example, a specific channel like STARZ or a movie rental). Compare this information with the date and amount on your bank or card statement—charges may appear under descriptors like Amazon Digital Svcs, AMZN Prime Video, or similar.

What should I do if someone in my household signed up for Prime Video content without my permission?

Check your Prime Video account profiles, watch history, and the “Prime Video Channels” list to identify which content or channels were started. You can often turn on parental controls or purchase restrictions (such as requiring a PIN for rentals and new channel sign‑ups) in the Prime Video settings to prevent future unauthorized purchases. For unwanted recent subscriptions or rentals, contact Amazon customer support via amazon.com/videohelp to see if a cancellation and possible refund can be arranged, especially if the content has not been heavily used.

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