Pro-Lamps (NSW) Pty Ltd

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Pro-Lamps (NSW) Pty Ltd is an Australian distributor and wholesaler of replacement lamps and lighting products, supplying specialist and general lighting for commercial and residential applications.

North Parramatta, New South Wales, Australia
pro-lamps.com

About Pro-Lamps (NSW) Pty Ltd

Pro-Lamps (NSW) Pty Ltd is an Australian distributor and wholesaler of replacement lamps and lighting products based in North Parramatta, New South Wales. The company supplies a wide range of specialist and general lighting for commercial, industrial and residential use, including LED lamps, fluorescent tubes, halogen and specialty globes, downlights, high-bay fittings, and other replacement lighting components. Pro-Lamps works primarily with trade customers such as electricians, facilities managers, retailers and businesses, but also services end users who need specific or hard‑to‑find replacement lamps. Their website, pro-lamps.com, provides product information and ordering options for many of the items they stock or can source.

A Pro-Lamps (NSW) Pty Ltd charge on your bank or card statement usually relates to a purchase of lighting products, either made directly through their website, over the phone, via an emailed invoice, or through a trade/credit account. Charges can include one‑off product orders, bulk commercial orders, freight or courier delivery fees, and in some cases special‑order or custom‑sourced lamps. If you are a business customer, you may see recurring or periodic charges that correspond to regular restocking orders or monthly account payments. In some situations, you might see a temporary authorization or pre‑approval amount if your card was used to secure a phone or online order before the final invoice was processed.

To verify this charge, first check your recent emails for invoices or order confirmations from Pro-Lamps, as well as any purchase orders or quotes you may have approved. Compare the transaction date and amount on your statement with delivery dockets, trade account statements or receipts from your electrician or maintenance provider, as they may purchase from Pro-Lamps on your behalf. If you still have questions, visit pro-lamps.com and use their contact or enquiry form, or call their office using the phone number listed on the site to request a copy of the tax invoice and clarify what was supplied. Common issues—such as duplicate orders, incorrect quantities, freight charges or returns—are typically resolved by providing your business name, order date, approximate amount and the last four digits of the card that was charged.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Pro-Lamps (NSW) Pty Ltd.

  1. PRO LAMPS NSW P/L NTH PARRAMATT AUS

Frequently Asked Questions

Why do I see a charge from Pro-Lamps (NSW) Pty Ltd on my bank statement?

This charge usually relates to a purchase of lighting products such as LED lamps, tubes, globes or fittings, either placed directly with Pro-Lamps or through a trade account. It may be from an online order at pro-lamps.com, a phone/email order you approved, or a regular restocking order for your business. If you use an electrician or facilities company, they may have purchased parts from Pro-Lamps using your card details with your prior authorization.

What are typical amounts Pro-Lamps charges, and why might the total be higher than the product prices I remember?

Pro-Lamps transactions can range from small orders (e.g., AUD $20–$80 for a few lamps) to larger commercial orders in the hundreds or thousands of dollars, depending on quantity and product type. The total on your statement may include freight/courier charges, special-order items, bulk quantities, or GST on top of quoted ex‑GST prices. Review your quote or invoice to see a breakdown of products, shipping and tax.

Does Pro-Lamps offer subscriptions or recurring billing for lighting supplies?

Pro-Lamps does not operate a consumer-style subscription service, but some business and trade customers place recurring or scheduled orders (for example, monthly restocking of lamps and tubes). In those cases, you might see a regular pattern of charges that match your standing orders or account terms. If you are unsure whether you authorized a recurring supply arrangement, contact Pro-Lamps and ask them to review your account or purchase order history.

How can I get a copy of my invoice or receipt for a Pro-Lamps transaction?

Visit pro-lamps.com and use the contact or enquiry form to request a copy of your invoice, or refer to any order confirmation emails you received when the purchase was made. Provide your business or personal name, approximate transaction date, the amount charged, and the last four digits of the card used so they can locate the order. If the purchase was made through your electrician or maintenance provider, you may need to ask them for a copy of the supplier invoice from Pro-Lamps.

How do I dispute a charge, request a refund, or return products to Pro-Lamps?

If you believe you were charged incorrectly, contact Pro-Lamps directly before going to your bank, as most billing issues can be resolved by checking the order details. Reach out via the contact information on pro-lamps.com and explain the issue (for example, wrong items supplied, overcharge, or duplicated order), including your invoice number if available. Refunds or credits are generally handled according to their returns policy, which may require products to be unused, in saleable condition, and returned within a specified timeframe. They will advise you whether a refund, replacement, or account credit is appropriate.

Why do I see a pending or small ‘test’ charge from Pro-Lamps?

A small or pending charge can occur when Pro-Lamps (or their payment processor) performs an authorization hold to verify your card details before finalizing an order. This may appear as a temporary amount that is later updated to the full invoice total or released entirely if the order is not completed. Authorization holds usually clear automatically within a few business days, depending on your bank’s policies.

How can I change, cancel or stop future orders with Pro-Lamps?

For one‑off orders that have not yet shipped, contact Pro-Lamps as soon as possible using the phone number or email listed on pro-lamps.com to see if the order can be amended or cancelled before dispatch. If you have a regular trade or restocking arrangement, speak with your account manager or send a written request (email or contact form) specifying which standing orders you want to change or stop. Always ask for written confirmation of any cancellation or change to avoid future unexpected charges.

What should I do if I don’t recognize a Pro-Lamps charge and think my card may have been used without permission?

First, verify with colleagues, your building manager, or your electrician/facilities contractor whether anyone authorized a lighting purchase from Pro-Lamps on your behalf. If no one recognizes the transaction, contact Pro-Lamps and ask them to identify the order using the transaction date and amount, and request details such as delivery address and associated company name. If the information does not match your records, immediately notify your bank or card issuer to report possible unauthorized use and follow their dispute process.

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