Process Systems Pty Ltd

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Process Systems Pty Ltd is an Australian manufacturer and distributor of industrial control and process valves, supplying solenoid, ball, butterfly, knife gate and related valves and pneumatics for industries such as mining, irrigation, water treatment, power and plumbing.

Tingalpa, Brisbane, Queensland, Australia
valvesonline.com.au

About Process Systems Pty Ltd

Process Systems Pty Ltd is an Australian-owned manufacturer and distributor of industrial control and process valves, operating primarily through its online platform at valvesonline.com.au. Based in Tingalpa, Brisbane, Queensland, the company supplies solenoid, ball, butterfly, knife gate and other specialised valves, along with pneumatic components and accessories. Their customers are typically businesses and trades in sectors such as mining, irrigation, water and wastewater treatment, power generation, manufacturing, and plumbing, though they also supply to smaller contractors and end users who order directly via their website or by account.

A charge from “Process Systems Pty Ltd” or “VALVESONLINE.COM.AU” on your bank or card statement usually relates to a purchase of valves, valve parts, actuators, or pneumatic equipment made via their website, over the phone, or by email order. In many cases it will be a one‑off payment for goods, but you may also see multiple charges if you placed several separate orders, if backordered items shipped later under a separate transaction, or if freight was adjusted after final packing. Some customers may see a temporary pre‑authorisation or “pending” charge when a card is first validated; this is normally released automatically once the final invoice is processed.

If you’re unsure about a Process Systems charge, start by checking your email for order confirmations or tax invoices from valvesonline.com.au, and review any recent purchasing you or your workplace may have done for valves or pneumatic components. The reference number on your statement may match an order or invoice number shown on their documentation. For clarification, you can contact Process Systems via the contact details on valvesonline.com.au (phone and email support are available during Australian business hours) and provide the transaction date and amount so they can locate the corresponding order. Common billing issues—such as duplicate-looking charges, freight adjustments, or partial shipments—are usually resolved by confirming the invoice and shipping documents and, where appropriate, arranging a refund or credit note.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Process Systems Pty Ltd.

  1. PROCESS SYSTEMS PTY LT HEMMANT AU

Frequently Asked Questions

Why do I see a charge from Process Systems Pty Ltd or VALVESONLINE.COM.AU on my statement?

This charge typically relates to an order of industrial valves, actuators, or pneumatic components placed through valvesonline.com.au, over the phone, or by email. The transaction description may show as “Process Systems Pty Ltd,” “VALVESONLINE.COM.AU,” or a similar variation, along with an order or invoice reference. If you work in a business that purchases engineering or plumbing supplies, the charge may have been made by your purchasing or maintenance department.

Does Process Systems offer subscriptions or recurring billing for their products?

Process Systems primarily operates on a per‑order, invoice‑based model rather than consumer-style subscriptions. However, if your company has a trading account or standing order arrangement, you may see regular or repeated charges as new purchase orders are fulfilled. Each charge should correspond to a specific invoice for goods, so you can match transactions to invoices provided to your accounts department.

What are typical charge amounts from Process Systems, and why do they vary?

Amounts can range from small orders (often under AUD $100) for individual valves or spare parts, to larger invoices in the hundreds or thousands of dollars for multiple valves, actuators, and associated hardware. Variations in the final charge are usually due to the type and size of valves, material specifications, quantity, and freight costs. GST (Australian goods and services tax) is also added for Australian customers, which may cause the final billed amount to be slightly higher than the ex‑GST pricing shown on quotes.

Why do I see a pending or small temporary charge from Process Systems on my card?

When you place an order or update payment details, your bank or card issuer may show a temporary pre‑authorisation to confirm that the card is valid and has sufficient funds. This can sometimes appear as a small amount or as a “pending” transaction for the approximate value of your order. Once the order is invoiced and captured, the pending hold should convert to the final charge or drop off your statement, usually within a few business days depending on your bank.

How can I get a copy of the invoice or receipt for a Process Systems charge?

Invoices and order confirmations are typically emailed to the address provided at checkout or listed on your trade account. Check your email (including spam/junk folders) for messages from valvesonline.com.au around the date of the charge. If you can’t locate the documentation, contact Process Systems via the contact form, phone number, or email on their website and provide the transaction date, amount, and the name of your business so they can resend the invoice or receipt.

How do I dispute a charge or request a refund from Process Systems Pty Ltd?

If you believe you’ve been incorrectly charged, received the wrong items, or have goods that are faulty, contact Process Systems directly before going to your bank. Provide your invoice or order number, photos of any issues, and a description of the problem so they can review it against their returns and warranty policy. Where eligible, they may offer a refund, replacement, or credit note; time limits and restocking fees (for change-of-mind or non-standard items) may apply according to their terms and conditions.

Can I cancel or change an order after it has been placed with Process Systems?

Order changes or cancellations may be possible if the goods have not yet been picked, assembled, or dispatched. Because many valves and actuators may be configured or built to order, cancellations after production has started might incur a fee or be subject to their returns policy. To request a change or cancellation, contact Process Systems as soon as possible by phone or email with your order number so they can confirm what is still possible.

How can I contact Process Systems about a mystery charge on my card?

Visit valvesonline.com.au and go to the Contact or Support section to find their current phone numbers and email addresses for sales and accounts. When you reach out, include the name on the card, the exact charge amount, the date of the transaction, and any reference code shown on your statement. Their accounts or customer service team can then look up the transaction, confirm what was purchased, and advise on next steps if the charge is unauthorised or needs to be corrected.

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