ProductReview.com.au is an Australian consumer review platform where users can rate and review products and services across a wide range of categories, and businesses can manage their profiles and respond to feedback.
ProductReview.com.au is a major Australian consumer review platform where people can research, rate, and review products and services across thousands of categories, from appliances and electronics to insurance and home services. For consumers, creating an account and leaving reviews is free. For businesses, ProductReview.com.au offers paid tools and services such as enhanced business profiles, lead-generation tools, review collection widgets, and advertising or promotional placements to help manage their online reputation and connect with potential customers.
A charge from ProductReview.com.au on a bank or card statement is almost always related to a paid business service rather than regular consumer use. Common reasons include monthly or annual subscriptions for a business profile package, upgrades to enhanced listing features, advertising campaigns, or renewal of an existing business plan. You may also see one-off charges for set‑up fees, promotional campaigns, or add‑on services, as well as temporary authorization holds when adding or updating a card on file for a business account.
If you’re unsure about a ProductReview.com.au charge, first log in to your business account at productreview.com.au and check the Billing or Invoices section for recent payments and downloadable tax invoices. Compare the date and amount on your bank statement with any subscriptions, renewals, or campaigns that were recently started or adjusted. If something doesn’t match, contact ProductReview.com.au directly via the support or contact form on their website, or reach out to the account manager listed in your business dashboard; they can confirm the charge, adjust billing details, or help with cancellations and refund requests according to their current billing and refund policies.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ProductReview.com.au.
What types of services does ProductReview.com.au charge businesses for?
ProductReview.com.au typically charges businesses for premium profile packages, reputation management tools, and advertising or promotional placements on the site. These may include features such as enhanced business listings, review collection tools, additional branding options, and lead-generation tools. Charges can be either subscription-based (monthly or annually) or tied to specific campaigns and add-ons. Consumers who only read or leave reviews are not usually charged.
What are the common billing amounts or patterns I might see from ProductReview.com.au?
Most ProductReview.com.au charges to business customers appear as recurring monthly or annual subscription fees, sometimes accompanied by separate one-off campaign or setup fees. The exact amount depends on the package, industry, and any negotiated terms with their sales or account management team. You can see your specific pricing, past payments, and upcoming renewal amounts in the Billing or Invoices section of your business dashboard. If you are seeing multiple charges in close succession, check whether you recently upgraded your package or added a new campaign.
Why do I see a small or temporary ProductReview.com.au charge on my card?
A small temporary charge or authorization hold may appear when you first add or update a payment card on a ProductReview.com.au business account. This is used by the payment processor to verify that the card is valid and active. Authorization holds usually disappear automatically within a few business days and are not actually captured as a payment. If a small charge does not drop off, contact your bank and ProductReview.com.au support with a screenshot for clarification.
How do I cancel or pause my ProductReview.com.au business subscription?
To cancel or pause a subscription, log in to your ProductReview.com.au business account and go to the Billing, Plan, or Subscription section (names may vary) to review your current contract details. Many plans are term-based (e.g., 12-month agreements), so cancellation may only take effect at the end of the contracted period or require notice within a certain timeframe. If you don’t see an online cancel button, contact your assigned account manager or use the contact form on productreview.com.au, referencing your business name and invoice number. Always request written confirmation of cancellation and keep a copy for your records.
How can I request a refund or dispute a ProductReview.com.au charge?
If you believe you were incorrectly charged, first download the relevant invoice from your business dashboard and verify the service dates and description. Then contact ProductReview.com.au support or your account manager with your business details, invoice number, the date and amount of the charge, and why you believe it is incorrect. Refunds are assessed under their billing and contract terms, and not all services or periods may be refundable, especially if they are part of a fixed-term agreement or an already-delivered advertising campaign. Your bank may also ask for this correspondence if you later raise a formal dispute.
How do I contact ProductReview.com.au about a billing question?
You can contact ProductReview.com.au by visiting productreview.com.au and using the Contact or Support link, where you can submit a billing or account enquiry. Business customers often have a dedicated account manager whose email and phone details may be listed in the business dashboard or previous onboarding emails. When you reach out, include your business name, ABN (if applicable), invoice or order number, and a screenshot of the charge from your statement to speed up resolution. ProductReview.com.au will normally respond via email with clarification, adjustments, or next steps.
Can my staff signing up for tools on ProductReview.com.au cause a charge?
Yes, if a staff member with purchasing authority or access to your company card upgrades your business listing, starts a paid campaign, or accepts a subscription quote, it can trigger a new charge. Check your ProductReview.com.au business account users and recent activity to see who made recent changes. To prevent unwanted charges, limit billing permissions to specific admin users and ensure that any new package or upgrade request internally follows your company’s approval process.
Why am I still being billed by ProductReview.com.au after I thought my contract ended?
Some ProductReview.com.au business packages renew automatically at the end of the initial term unless notice is given within a specified period, which should be outlined in your original agreement or proposal. If you believed the contract would end but charges are continuing, review your contract documents and the renewal date listed in your billing section. Contact your account manager or support as soon as possible to clarify the renewal terms, request cancellation at the next possible date, and discuss any disputes about unwanted renewals or notice periods.