ProjectHuddle

Software90% confidence

ProjectHuddle is a WordPress-based visual feedback and approval tool for websites and design mockups, now rebranded and sold as SureFeedback, which lets clients leave sticky note–style comments directly on live sites and images to streamline collaboration and bug tracking.citeturn0search3turn2search6

Pune, Maharashtra, India
surefeedback.com
Owned by Brainstorm Force

About ProjectHuddle

ProjectHuddle (now rebranded and sold as SureFeedback) is a WordPress‑based visual feedback and approval tool used by web agencies, freelancers, and in‑house teams to collect comments directly on websites and design mockups. The plugin lets clients click anywhere on a live page or image and leave sticky note–style comments, attach screenshots, and track discussions in one place, helping streamline QA, bug reporting, and design sign‑off. SureFeedback is developed and supported from Pune, Maharashtra, India, and is delivered as premium WordPress software with ongoing updates and support through surefeedback.com.

A charge from ProjectHuddle or SureFeedback may appear on your bank or card statement when you purchase a new license, renew an annual subscription, upgrade to a higher plan, or buy additional site activations. Many customers see this charge once per year for license renewals, while others may see it as a one‑time charge for a lifetime license or past legacy plans. You may also see a small temporary authorization when first adding or updating a card; this is a standard card verification step and usually disappears within a few days.

If you’re unsure about a ProjectHuddle or SureFeedback charge, first check your email for receipts from surefeedback.com or projecthuddle.com using the date and amount shown on your statement. Log into your SureFeedback account to review active licenses, billing history, and renewal dates, or ask your web developer/agency whether they purchased the tool on your behalf. To resolve questions, visit surefeedback.com and use the support/contact form or customer portal, providing the last four digits of your card, the exact charge amount, and the billing date so support can quickly locate your order, clarify the charge, adjust your subscription, or advise on refunds where eligible.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ProjectHuddle.

  1. PROJECTHUDDLE - PROFES Monona WI

Frequently Asked Questions

Why do I see a charge from PROJECTHUDDLE or SUREFEEDBACK on my statement?

This charge typically appears when you purchase or renew a SureFeedback (formerly ProjectHuddle) license for your WordPress site. It may also come from an agency or freelancer who used their client’s card to pay for the plugin on a specific project. The descriptor on your statement may appear as “SUREFEEDBACK,” “PROJECTHUDDLE,” or a variation that includes “PUNE” or “IN” because the company is based in India.

What are the common billing amounts for SureFeedback / ProjectHuddle?

Most customers are billed annually based on the license tier they chose, such as a single‑site license, a multi‑site/agency license, or higher tiers that include more domains and priority support. Typical charges are in the range of a standard premium WordPress plugin (for example, tens to a few hundred USD per year, depending on plan and promotions). The exact amount for your account will be listed in your order confirmation email and in your billing history inside your SureFeedback account dashboard.

Is my SureFeedback / ProjectHuddle subscription a one‑time purchase or recurring?

Current SureFeedback licenses are usually sold as recurring annual subscriptions so you continue receiving updates and support. Your card is automatically charged on your renewal date unless you cancel before the next billing cycle. Some older ProjectHuddle customers may hold legacy lifetime licenses, which are one‑time purchases and should not renew annually unless you also have a separate recurring plan.

How do I cancel or turn off auto‑renewal for my SureFeedback license?

To cancel, log into your account at surefeedback.com, go to your Billing or Subscriptions section, and disable auto‑renew for the license you no longer want to renew. Your plugin will continue to work until the end of the paid period, but you will not be charged again after the current term expires. If you cannot access your account, contact SureFeedback support with your purchase email and transaction details so they can cancel on your behalf.

How can I request a refund for a SureFeedback / ProjectHuddle charge?

SureFeedback typically offers a time‑limited money‑back guarantee for new purchases (for example, around 14 days from the date of purchase), subject to their current refund policy. If you are within the refund window or believe you were charged in error, open a support ticket via surefeedback.com with your order number, email address used at checkout, and the exact charge amount. The team will review eligibility, and if approved, the refund is processed back to your original payment method, usually within several business days.

Why do I see a small or duplicate pending charge from SureFeedback on my card?

A small or duplicate pending charge is often an authorization hold used by the payment processor to verify that your card is valid when you first subscribe or update your payment details. These holds are temporary, do not represent additional payments, and normally disappear or drop off within a few business days. If a pending amount actually settles twice, contact both your bank and SureFeedback support with screenshots so they can investigate and reverse any duplicate payment.

How can I verify which site or client project this SureFeedback charge belongs to?

Log into your SureFeedback account and check the list of active licenses and connected domains to see which websites are associated with your subscription. If you work through an agency or freelancer, ask them which of your sites uses the SureFeedback (ProjectHuddle) plugin and whether the subscription was placed in your name or theirs. Your original invoice email will also include the license type and, in many cases, project or domain notes added at checkout.

How do I contact SureFeedback about a charge I don’t recognize?

Go to surefeedback.com and use the Support or Contact page to submit a ticket, or log into your account and open a request from the customer portal. Include the name on the card, the last four digits, the transaction date, the currency, and the amount shown on your statement so they can quickly locate the payment. Avoid sharing full card numbers over email; only provide those details through the official secure support channels.

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