Question 1

Why do I see a charge from Promolta on my bank or credit card statement?

Accepted Answer

A Promolta charge usually means you funded a YouTube video promotion campaign through promolta.com, or added more budget to an existing campaign. The amount typically matches the campaign budget or top-up amount you selected when you confirmed payment. If you manage marketing for multiple channels or artists, the charge may relate to a campaign set up for one of those accounts.

Question 2

How does Promolta’s pricing and billing work for video promotion campaigns?

Accepted Answer

Promolta uses a campaign-based billing model where you set your own total budget for each promotion rather than paying a flat monthly subscription. You choose how much you want to spend on a campaign, and your card is charged for that amount when you confirm the order or add funds. Your budget is then used to drive targeted views and engagement on your YouTube video over the duration of the campaign.

Question 3

Is Promolta a subscription service, and will I be billed every month automatically?

Accepted Answer

Promolta is primarily campaign-based and does not typically operate as a fixed monthly subscription that bills automatically without you creating or funding campaigns. You are generally charged when you start a new promotion or add funds to an existing one, not on a recurring calendar date by default. However, if you enabled any auto-funding or repeat campaign settings in your account, those options can generate additional charges when triggered—review your account settings and campaign configurations to confirm.

Question 4

How can I cancel or stop a Promolta campaign to avoid further charges?

Accepted Answer

To stop a campaign, log into your account at promolta.com and go to your campaigns dashboard, where you can pause or stop an active promotion. Pausing or stopping a campaign prevents further use of your remaining budget for new promotion activity. If you believe a campaign was created in error or you do not recognize it, contact Promolta support through their website to review the activity and discuss options.

Question 5

How do I request a refund or dispute a Promolta charge I don’t recognize?

Accepted Answer

If you believe you were charged incorrectly or do not recognize a Promolta transaction, first verify whether anyone with access to your YouTube channel, business card, or marketing accounts may have set up a campaign. If it still appears unauthorized or mistaken, reach out to Promolta via the support or contact page on promolta.com with the charge amount, date, and the name on the card. Their team can investigate the transaction, explain what campaign it was tied to, and advise you on eligibility and steps for a refund or adjustment.

Question 6

Why do I see a small or temporary Promolta charge that later disappears or is marked as pending?

Accepted Answer

A small pending amount—often just a few dollars or less—can be an authorization hold Promolta’s payment processor places when you first add or update your card. This temporary hold is used to verify that your payment method is valid and will either drop off or be reversed automatically, usually within a few business days. It is not a campaign charge and does not represent an additional fee for promotion services.

Question 7

How can I find my Promolta receipts, invoices, or details about what I was charged for?

Accepted Answer

Promolta typically emails a receipt to the address associated with your account each time you fund a campaign or make a payment. You can also log into promolta.com and check your account’s billing or payments section, where you should see a history of transactions linked to specific campaigns and budgets. If you need a formal invoice or cannot locate a particular receipt, contact customer support via the website and request a copy, including the approximate date and amount of the charge.

Question 8

What should I do if I no longer have access to my Promolta account but still see charges?

Accepted Answer

If you cannot log into your Promolta account—because you lost access to the email or forgot your credentials—but still see charges, first attempt account recovery using the password reset option on promolta.com. If recovery isn’t possible, contact Promolta support through the site and provide verification details such as the last four digits of your card, billing address, and recent charge amounts. They can help locate the account tied to your payment information, review recent campaign activity, and assist in securing or closing the account to prevent further charges.

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