PropertyMe is an Australian cloud-based property management software platform used by real estate agencies to manage residential and commercial rental portfolios, including trust accounting, inspections, maintenance, and communications.
PropertyMe is an Australian cloud-based property management software platform designed for real estate agencies and property managers. It centralises day-to-day tasks such as trust accounting, arrears management, inspections, maintenance workflows, document storage, and automated communications with owners and tenants. The platform is primarily used by agencies across Australia and New Zealand to manage both residential and commercial rental portfolios, and is accessed via a web browser with optional mobile tools for inspections and on-the-go work.
A PropertyMe charge typically appears on a bank or card statement when a real estate agency or property management business pays for its software subscription. Most agencies are billed on a recurring basis (usually monthly) based on the number of active properties in their portfolio and any enabled add-ons or integrations. You may also see one-off charges for onboarding, training, or data migration services, as well as temporary authorisation holds if a saved card was validated or updated. Trial or introductory periods may roll into a paid subscription if not cancelled before the end date, which can also result in a PropertyMe transaction.
If you’re unsure about a PropertyMe charge, first confirm whether your agency or property management business uses PropertyMe by checking internal software tools, invoices, or asking your principal or accounts team. Log in to your PropertyMe admin or billing portal to review current plans, recent invoices, and payment history; this will usually show the exact amount, billing date, and breakdown of charges. For further clarification, use the in-app Help/Support area or the support resources on propertyme.com.au to contact PropertyMe, and have your agency name, billing email, and recent invoice numbers ready. Common issues—such as duplicate charges, card changes, or access after cancellation—are usually resolved by updating billing details, adjusting your active property count, or submitting a support request with relevant transaction details.
Bank Statement Variations
3 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to PropertyMe.
Why did my business receive a recurring charge from PropertyMe?
PropertyMe operates on a subscription model for real estate agencies and property managers, so most charges are automatic recurring payments for ongoing access to the software. The amount is typically based on your active property count and any optional features or integrations you’ve enabled. You can verify your recurring charges by logging into the billing or subscription section of your PropertyMe account and reviewing your latest invoices.
What billing plans and typical charge amounts does PropertyMe use?
PropertyMe generally charges on a per‑property subscription basis, so your monthly invoice scales with the number of active properties you manage in the system. The total amount on your statement may also include add-ons such as additional user seats, integrations, or premium features. Because pricing can vary by agency size, configuration, and region, the most accurate way to see your current rates is to check your subscription settings and invoices inside PropertyMe’s billing portal.
Why do I see a small or duplicate PropertyMe charge or pending transaction?
Small or duplicate-looking PropertyMe charges may be temporary payment authorisation holds placed when you first add or update a credit/debit card. These holds are used to verify that the card is valid and are automatically reversed by your bank, usually within a few business days. If a pending charge later disappears or is replaced by a single settled payment of the correct amount, this is part of normal card verification and not an additional fee.
How can I cancel or pause my PropertyMe subscription to stop future charges?
To cancel or pause your PropertyMe subscription, an authorised account owner or administrator must log into PropertyMe and go to the account or subscription/billing area. From there, you can request cancellation or make changes to your plan—such as reducing your active property count—which will affect future billing cycles. Note that cancellation usually takes effect from your next billing period, so you may continue to have access (and see charges) until the current paid period ends. For formal confirmation or special arrangements, contact PropertyMe support through the in-app Help area or their website.
How do I get an invoice or receipt for a PropertyMe charge on my statement?
Invoices and receipts for PropertyMe charges are available inside your PropertyMe account under the billing, payments, or subscription section. Each invoice will show the billing period, number of properties, applicable taxes, and total amount charged, which should match the entry on your bank or card statement. If you can’t access the billing portal, ask your agency’s principal, trust accountant, or whoever manages your software subscriptions, or contact PropertyMe support with your agency name and billing email to request copies.
How do I request a refund or dispute an incorrect PropertyMe charge?
If you believe you’ve been incorrectly charged—such as being billed after cancellation, charged twice, or billed for the wrong number of properties—first review your invoices and subscription details in PropertyMe to confirm the discrepancy. Then submit a support request via the in-app Help/Support area or through the support section on propertyme.com.au, including your agency name, invoice number, dates, and a brief explanation of the issue. PropertyMe’s billing team will review your account and, where appropriate under their billing and refund policies, may issue a credit or refund to your original payment method.
Why did the PropertyMe charge amount change compared with last month?
Fluctuations in your PropertyMe charge usually relate to changes in your portfolio, such as adding or archiving properties, enabling or disabling add-ons, or adjusting user access. In some cases, price updates or tax changes can also affect your monthly total. You can see a detailed breakdown by comparing your current and previous invoices in the billing section of your PropertyMe account, which will show any variations in active properties, features, or rates.
What should I do if I don’t recognise a PropertyMe charge on my business card?
First check internally whether your real estate or property management business uses PropertyMe, and confirm with your trust accounting, property management, or admin team that they haven’t recently updated or added the subscription. If no one recognises the service, look up recent invoices by searching your shared billing email accounts for “PropertyMe” or logging into any existing PropertyMe accounts your business may have. If you still can’t identify the transaction, contact PropertyMe support with the transaction date and amount; if they cannot match it to your organisation, you may then follow your bank’s dispute process for an unrecognised charge.