Prose is a direct‑to‑consumer beauty brand that creates custom haircare and skincare products tailored to each customer through an online consultation and AI-driven formulation system.
Prose is a personalized beauty company that specializes in custom-formulated haircare and skincare products. Customers complete an in-depth online consultation covering hair or skin type, lifestyle, environment, and goals; Prose then uses its proprietary AI platform to select from a large library of clean ingredients to create made‑to‑order shampoos, conditioners, masks, styling products, supplements, and facial care. The company operates as a direct‑to‑consumer brand, fulfilling orders from its New York–based facilities and expanding production with additional customization centers to serve demand. ([prose.com](https://prose.com/?utm_source=openai))
A Prose charge on a card statement typically relates to an online purchase of custom haircare or skincare, either as a one‑time order or as part of an auto‑renewing subscription plan. Many customers start with a discounted introductory set and then move to recurring shipments at regular intervals, which can result in periodic charges even if the customer is not re‑taking the quiz each time. Charges may also arise from separate purchases of add‑on items like supplements or masks, and subscription renewals can be processed automatically on the card saved in the customer’s account. ([prose.com](https://prose.com/?utm_source=openai))
If you don’t recognize a Prose charge, first check email for order confirmations from prose.com and log into your Prose account to review active subscriptions, next billing dates, and order history. Because products are customized, Prose’s policies for canceling or changing an order can be time‑sensitive once processing begins, so it’s important to act quickly if you need to stop a renewal. From there, you can adjust or cancel your subscription, request support through their online contact channels, or dispute unexpected charges. If you still can’t match the transaction to an order, contact your card issuer to secure your account and, if needed, file a billing dispute.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Prose.
Why am I seeing a recurring charge from Prose on my card?
Prose sells its custom haircare and skincare primarily via auto‑renewing subscriptions. After your initial order and consultation, you may have set a delivery frequency (for example, every 6–12 weeks). Unless you pause or cancel, Prose will automatically bill the saved card shortly before preparing and shipping each new batch of custom products. Log into your Prose account and check the ‘Subscriptions’ or ‘Next Order’ section to confirm upcoming charges and adjust the schedule.
How do I cancel or pause my Prose subscription to stop future charges?
To cancel or pause, sign in at prose.com, go to your account dashboard, and open your subscription or upcoming order details. From there, you can change your shipment date, skip an order, adjust frequency, or fully cancel your plan. Make sure you do this before the renewal enters the ‘processing’ or ‘in production’ stage, as Prose may not be able to stop or refund a fully customized order once mixing has started.
What are typical price ranges for Prose orders and why might my total vary?
Prose pricing varies based on which products you choose (for example, shampoo and conditioner set, masks, styling products, or supplements) and whether you purchase as a one‑time order or subscription. Introductory bundles are often discounted for first‑time customers, while subsequent subscription renewals bill at the standard per‑product price. Taxes, shipping, and occasional promotions or add‑on products can also change the total you see on your card from one cycle to the next.
How can I request a refund or fix a problem with my Prose order or charge?
If there’s an issue with your Prose charge—such as an order you didn’t intend to renew, damaged items, or dissatisfaction with the formula—contact Prose through the support or contact form on prose.com, including your order number, email used at checkout, and a description of the problem. They advertise a first‑order satisfaction guarantee and a returns window, but because items are custom‑made, eligibility and options (refund, credit, or formula adjustment) can depend on your specific situation and timing of the request.
Does Prose place small authorization holds or pending charges on my card?
Like many e‑commerce merchants, Prose may place a temporary authorization hold when you first submit an order or update your payment method to verify that the card is valid and has sufficient funds. These pending amounts should either convert into a finalized transaction for the exact purchase total once your order processes, or drop off automatically within a few business days if no order is completed.
How can I confirm whether a Prose charge is legitimate and linked to my account?
Start by searching your email for ‘Prose’ or ‘prose.com’ and checking for order confirmations around the transaction date. Then log into your Prose account using any email addresses you might have used and review your order history and subscription settings. If you still can’t find a matching order, contact Prose support with the last four digits of the card, the transaction date, and amount so they can look up the charge; if they cannot locate an account, contact your bank to report potential fraud.
Can I change my Prose formula or products without creating a new subscription?
Yes. Prose encourages customers to refine their formulas over time. From your account dashboard you can retake or update the consultation, adjust your hair or skin goals, and switch which items are included in your next shipment. These changes will apply to future orders and may slightly change your billed amount depending on which products you add or remove.
Why did I get charged by Prose even though I thought I cancelled?
Prose subscriptions renew on a schedule, and there is a cutoff point before each shipment when orders move into production. If you cancel after that cutoff, the current cycle may still be processed and billed, with your cancellation taking effect for future shipments. Double‑check your account for confirmation of cancellation and the ‘next billing’ date; if you believe you cancelled in time, contact Prose support with screenshots or timestamps so they can review and potentially adjust the charge.