ProsperWorks

Software90% confidence

ProsperWorks was the original name of a cloud-based customer relationship management (CRM) platform built for businesses using Google Workspace; the company has since rebranded to Copper but older billing descriptors may still show ProsperWorks, Inc.

San Francisco, CA
copper.com

About ProsperWorks

ProsperWorks was the original name of what is now Copper CRM, a cloud‑based customer relationship management platform designed specifically for companies that use Google Workspace (formerly G Suite). Based in San Francisco, CA, Copper integrates deeply with Gmail, Google Calendar, and Google Drive to help sales, marketing, and customer success teams track leads, manage pipelines, and automate follow‑ups without leaving their inbox. The service is sold on a subscription basis, typically per user per month, with tiers that historically have included plans such as Basic, Professional, and Business, each adding more advanced features, reporting, and automation.

A ProsperWorks or ProsperWorks, Inc. charge on your bank or card statement usually relates to an active Copper CRM subscription or free trial that converted to a paid plan. Common scenarios include monthly or annual subscription renewals for your team, adding new users mid‑cycle (which can create a prorated charge), upgrading to a higher tier, or purchasing add‑on services like onboardings or implementation help. You may also see temporary authorization holds when you first sign up or update your payment method—these are small, test charges that should disappear after your bank finalizes them.

If you’re unsure about a ProsperWorks charge, first log in at copper.com using the Google account associated with your business to review your current plan, billing history, and invoices under the Billing or Account/Settings section. Compare the statement date and amount with Copper invoices or email receipts, which are typically sent to your billing contact. If you still can’t match the charge, contact Copper support through the Help/Support link inside the app or via the support/contact page on copper.com, providing the last four digits of the card, charge date, exact amount, and any descriptor text (e.g., “PROSPERWORKS, INC”). For disputed or unauthorized charges, ask Copper to investigate and also contact your bank or card issuer to review fraud or chargeback options if necessary.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ProsperWorks.

  1. "ProsperWorks, Inc. SAN FRANCISCO CA"

Frequently Asked Questions

Why do I see a charge from ProsperWorks, Inc. if the product is now called Copper?

ProsperWorks was the original company and product name before rebranding to Copper CRM. Many older billing systems and merchant descriptors still show “ProsperWorks, Inc.” or similar, even though the service you’re paying for is now marketed as Copper. If you or your company use Copper with Google Workspace, this is likely a legitimate subscription renewal or seat charge.

What are the typical subscription prices for ProsperWorks/Copper, and what amounts might I see on my statement?

Copper is generally billed per user per month, with pricing that has historically included tiers such as Basic (around $29/user/month), Professional (around $69/user/month), and Business (around $129–$134/user/month), with discounts for annual billing. On your statement you might see round amounts like a multiple of these prices (for example, 5 users on Professional billed annually), plus applicable taxes. Exact prices, currencies, and taxes can vary by region and current promotions, so check the Pricing and Billing sections in your Copper account for your specific rates.

Why was I charged by ProsperWorks when I thought I was on a free trial?

Copper trials usually run for a limited period, after which the account converts to a paid subscription if you’ve added a payment method and not cancelled before the trial end date. In that case, a ProsperWorks/Copper charge will appear on or shortly after the trial expiration for the plan and number of users you selected. You can confirm your trial dates and billing start date by logging into Copper, going to Settings > Billing (or a similarly named billing section), and reviewing your invoices.

How can I cancel or pause my ProsperWorks/Copper subscription so I stop future charges?

To cancel, log into your Copper account as an admin, go to Settings or Account > Billing/Subscription, and follow the prompts to downgrade or cancel your plan. Copper typically bills for full periods (monthly or annually), so cancellation stops future renewals but usually does not trigger a partial refund for unused time. If you need to reduce charges, you can often remove user seats or downgrade to a lower tier, which will apply at the next billing cycle; for special cases or account pauses, contact Copper support directly through copper.com.

How do I get a refund or dispute a ProsperWorks charge I don’t recognize?

First, verify whether anyone in your organization (for example, a sales or IT admin) created a Copper account or upgraded your plan, as charges may be legitimate but not widely communicated internally. If you still believe the charge is incorrect or unauthorized, gather details (charge amount, date, last four digits of the card, and billing descriptor) and contact Copper’s billing support via the in‑app Help section or the support/contact page on copper.com to request a review or refund. Their team can check which account is tied to the charge and advise on their current refund policy; you should also speak with your bank or card issuer if you suspect fraud.

Why do I see multiple ProsperWorks charges or prorated amounts in the same billing period?

Multiple charges in a period often occur when you add or remove users mid‑cycle, upgrade or downgrade your plan, or switch from monthly to annual billing. Copper may generate prorated charges or credits to align your new plan or seat count with your existing billing cycle, which can appear as several line items on your statement and invoice. Review the itemized invoice in the Billing section of your Copper account to see how each amount was calculated.

What is a small or temporary ProsperWorks charge (like $0–$2) on my card?

Small ProsperWorks/Copper amounts—often between $0 and a few dollars—are usually authorization checks to verify that your card is valid when you sign up, change payment details, or retry a failed payment. These authorizations are not actual finalized charges and should drop off or be reversed automatically by your bank within a few business days. If a small test charge remains pending for an unusually long time, contact your bank and, if needed, Copper support with the transaction details.

How can I see my ProsperWorks/Copper invoices and confirm exactly what I’m being billed for?

Log into Copper with an admin or billing‑owner account and navigate to Settings > Billing, Invoices, or a similarly labeled section. There you can download PDF invoices, see past payments, and view details such as plan type, number of users, billing frequency (monthly or annual), and any taxes or credits. Matching these invoices to your bank statement dates and amounts is the fastest way to confirm the origin of a ProsperWorks charge.

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