Providoor is an Australian online food delivery platform that partners with restaurants to deliver high-quality, chef-prepared meals that customers finish cooking at home.
Providoor is an Australian online food delivery platform that partners with leading restaurants to deliver high‑quality, chef‑prepared meals that you finish cooking at home. Founded in Melbourne, Providoor works with well‑known venues to partially cook and chill meals, which are then delivered with detailed instructions so you can complete the final steps in your own kitchen. Orders are typically placed in advance for next‑day or scheduled delivery, and may include multi‑course menus, set packs for couples or families, special‑occasion feasts, and curated add‑ons such as wine or desserts.
A Providoor charge may appear on your bank or card statement when you place an order at providoor.com.au, purchase a gift card, pay delivery or service fees, or redeem an offer that still requires a partial payment. Most customers see one‑time charges aligned with their order total, including any delivery fees and surcharges. You might also see a charge if you edited an order (for example, added extra dishes or upgraded a menu), or if an earlier pending authorization was later finalized for the correct amount. Providoor does not generally operate on a subscription model, so recurring monthly charges are unusual and typically indicate repeat manual orders or pre‑scheduled future deliveries you set up yourself.
If you’re unsure about a Providoor charge, first check your email for an order confirmation from providoor.com.au, including any orders placed for someone else, such as gifts or group dinners. Log into your Providoor account (if you created one) to review your order history, receipts, and delivery dates, and compare those to your statement. For help, use the support or “Contact” section on providoor.com.au to submit a request, or reply to your order confirmation email with your full name, order number, and the last four digits of the card charged. If the charge still looks incorrect after speaking with Providoor, you can then contact your bank or card issuer to dispute it, providing copies of your receipts and any correspondence.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Providoor.
Why was I charged by Providoor when I only placed a one‑time order?
Providoor primarily processes one‑off orders rather than ongoing subscriptions, so most charges match a specific meal order placed at providoor.com.au. Your statement amount should reflect the total at checkout, including food, delivery, packaging, and any service or weekend surcharges. Review your email receipts and Providoor account order history to match the date and amount. If you see multiple charges for a single order, one may be an authorization that will drop off within a few days.
What are typical Providoor charge amounts on my bank statement?
Providoor orders usually appear as a single charge for the full order value, which commonly ranges from around AUD $60 to over $250 depending on how many people you’re feeding, the restaurant, and any add‑ons. The amount may also include delivery fees, regional surcharges, and credit‑card processing fees where applicable. Gift card purchases will usually show as a rounded amount (for example, $100 or $200) and may be separate from your food order. Check the itemized breakdown in your confirmation email to verify the total.
Does Providoor have subscriptions or recurring billing?
Providoor does not generally run automatic meal subscriptions like weekly boxes; charges are typically tied to individual orders you place. However, you can sometimes schedule orders ahead of time for specific dates (for example, a holiday or special occasion), which will be billed when you confirm the booking. If you see similar amounts on the same day each week or month, it usually reflects repeat manual orders you’ve placed rather than an automatic subscription. Log into your Providoor account and check “Upcoming” or recent orders to see what has been scheduled.
How can I cancel or change a Providoor order and avoid being charged?
Providoor orders are prepared in advance, so cancellations and changes are usually only allowed up to a set cut‑off time before your delivery date (often 24–48 hours, depending on the restaurant and region). To cancel or modify, log in to your Providoor account, go to your order details, and use any available change or cancel option, or contact support via the website with your order number. If you cancel before the cut‑off, you may receive a refund or credit under Providoor’s policy; after the cut‑off, charges are often non‑refundable because ingredients and prep have already been committed. Always check the specific cancellation terms shown at checkout and in your confirmation email.
How do I request a refund or report an incorrect Providoor charge?
If you believe you were overcharged, double‑charged, or received an order that was significantly incorrect, start by locating your confirmation email and any photos or evidence of the issue. Then contact Providoor through the support or help section at providoor.com.au, or reply directly to your order confirmation, including your order number, the amount charged, and a clear description of the problem. Providoor may offer a refund, partial credit, or redelivery depending on the circumstances and their current refund policy. If you can’t resolve it with them, you can ask your bank or card issuer about disputing the transaction, providing all correspondence as backup.
Why do I see a small or pending Providoor charge on my card?
When you place an order or update your payment details, Providoor’s payment processor may place a temporary authorization hold on your card to verify funds. This can appear as a pending charge or a small test amount, which is not a final debit and should fall off or be adjusted to the final order total within a few business days. If your order failed or was cancelled quickly, the authorization may still show as pending until your bank releases it. Contact your card issuer if a pending Providoor authorization does not disappear or convert to the correct final amount after several days.
How can I contact Providoor about a charge on my bank statement?
Go to providoor.com.au and look for the “Help,” “Support,” or “Contact” section, where you can usually submit a support request or access FAQs. For the fastest resolution, provide your full name, email used for the order, delivery address, approximate charge amount, the last four digits of the card, and any order number from your email receipt. If you ordered as a guest without an account, your confirmation email is the key reference for support. Keep any responses from Providoor in case you need to follow up with your bank or card provider.