Puggin Helados & Waffles

Restaurant55% confidence

Puggin Helados & Waffles is a Colombian dessert café brand specializing in ice cream, waffles, and sweet treats.

Aguachica, Cesar, Colombia

About Puggin Helados & Waffles

Puggin Helados & Waffles is a dessert-focused café and ice cream brand based in Aguachica, in the Cesar department of Colombia. It operates under the legal name Puggin Helados & Waffles S.A.S. ZOMAC and is listed in Colombian business and industry directories as a producer and seller of dairy-based ice cream products and waffles. The café is known for gelato-style ice creams, waffles, cakes, and other café-style offerings, with a casual sit‑down and takeaway experience.

A charge labeled “Puggin Inc Tip” on a card statement likely reflects a card transaction where a tip or gratuity was added on top of a purchase at a small food or café merchant named “Puggin,” and the processor or bank rendered the business as an incorporated entity (“Inc”) in the descriptor. Because there is no widely known, English‑language brand called “Puggin Inc,” and the strongest searchable match is Puggin Helados & Waffles, this charge may be from a dessert café or ice‑cream/waffle shop associated with or branded as Puggin Helados & Waffles or a similarly named outlet, with the “Tip” portion reflecting the gratuity line.

To verify the charge, cardholders should first match the transaction date, amount, and location with any recent visits to an ice‑cream shop, dessert café, or small restaurant called “Puggin” or “Puggin Helados” and look for any emailed or printed receipts. If still unsure, contacting the phone number or social profiles listed for Puggin Helados & Waffles, or calling the bank for the merchant’s full address as it appears on the authorization, can help confirm the origin. If the charge is unrecognized after checking family members’ purchases and recent travel, the safest step is to dispute the transaction with the card issuer and ask them to investigate the merchant and reverse the charge if it proves unauthorized.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Puggin Helados & Waffles.

  1. Puggin Inc Tip

Frequently Asked Questions

What does a charge from “Puggin Inc Tip” on my card likely represent?

A “Puggin Inc Tip” descriptor most likely refers to a food or dessert purchase at a small merchant branded as “Puggin” (likely Puggin Helados & Waffles or a similarly named café), with an added gratuity line that your bank labeled as a tip. The total amount usually includes both the base bill and the tip you entered on the payment terminal.

What kind of purchases do people usually make at Puggin Helados & Waffles?

Customers typically purchase ice cream, gelato, waffles, cakes, and café-style items such as drinks and small snacks. Charges tend to be for individual desserts, family orders, or takeaway ice‑cream and waffle combinations, often within a modest price range consistent with a dessert café.

Why does my statement say “Tip” next to the Puggin charge?

Many payment processors append the word “Tip” when a gratuity is added separately to the bill. In this case the base amount for your desserts or food at Puggin was processed, then the tip you entered on the payment terminal was combined and reported to your bank as a single line item that includes the labeled tip component.

How can I confirm whether this Puggin charge is legitimate?

Start by checking the transaction date and amount against any recent visits to an ice‑cream or waffle café named “Puggin” or “Puggin Helados,” and search your email or messages for a receipt. You can also look up Puggin Helados & Waffles online, contact them via their published phone or social media, and ask if the amount matches a sale on that date. If you still can’t connect the charge to a known purchase, contact your card issuer to request the merchant’s full address and to begin a dispute if needed.

Can I get a refund from Puggin if I was overcharged or tipped the wrong amount?

If you believe you were overcharged or entered the wrong tip amount, contact the café directly as soon as possible with the date, approximate time, and total charged amount, along with any receipt or transaction screenshot. Small merchants like Puggin Helados & Waffles can typically issue a partial or full refund through their card terminal if they agree an error occurred.

Does Puggin Helados & Waffles offer online ordering or delivery that might show up on my card?

Some dessert cafés in Colombia, including those like Puggin Helados & Waffles, may partner with local delivery apps or accept phone/WhatsApp orders for pickup or delivery. Those transactions can still appear under the merchant’s name on your statement, so consider whether you or a family member ordered ice cream or waffles for delivery around the transaction date.

What should I do if I don’t recognize any purchase from a place called Puggin?

If neither you nor anyone authorized on your card recognizes visiting or ordering from a “Puggin” or “Puggin Helados” café, immediately contact your card issuer, report the transaction as potentially unauthorized, and ask them to block the card and issue a replacement if warranted. They can provide more detailed merchant information and open a dispute while they investigate the charge.

Is Puggin Helados & Waffles part of a larger restaurant chain?

Public records and business directories list Puggin Helados & Waffles S.A.S. ZOMAC as a standalone Colombian company based in Aguachica, not as a subsidiary of a large multinational restaurant chain. As a result, most billing questions must be handled directly with the local business or through your card issuer’s dispute process rather than with a corporate headquarters.

This merchant is in the Restaurant category

Browse all

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you