About Puls
Puls is an on‑demand home services platform that connects customers with vetted technicians for in‑home repairs, installations, and maintenance. Typical services include smartphone and tablet repair, TV mounting, smart home device setup, appliance repair, and other common household tech and appliance needs. Customers book appointments online at puls.com, choose a time window, and a local technician comes to their home or office to perform the service.
A charge from "BT*PULS.COM" usually appears when you book and pay for a service through Puls’s website or one of its online booking flows. The "BT*" prefix typically indicates that the payment was processed via a payment processor (such as Braintree), while "PULS.COM" is the actual merchant. You might see charges for one‑time service visits, parts and labor for a repair, or add‑on services selected during booking. In some cases, you may also see a temporary authorization hold when you schedule a service, which later converts to the final charge once the work is completed.
If you don’t recognize a Puls charge, start by checking your email for appointment confirmations or receipts from Puls around the transaction date, and review any recent repairs or installations you or family members may have booked. You can sign in to your Puls account on puls.com to see past orders and invoices. For billing questions or to dispute a charge, contact Puls customer support through their website chat or support form, or reply to your service confirmation email. Having your booking ID, service date, and the last four digits of the card used will help them quickly locate and resolve any billing issues.