Pura

Home & Garden95% confidence

Pura is a smart home fragrance company that sells app-controlled diffusers and premium fragrance refills for homes, cars, and other spaces.

Pleasant Grove, Utah, USA
pura.com

About Pura

Pura is a smart fragrance brand that pairs app-controlled diffusers with premium, clean fragrance refills, allowing customers to control scent intensity, schedules, and profiles from their phones. Based in Pleasant Grove, Utah, the company partners with well-known fragrance and lifestyle brands to offer a wide variety of home and car scents and markets itself as a safer, more customizable alternative to traditional candles and plug‑ins.([linkedin.com](https://www.linkedin.com/company/pura-scents?utm_source=openai))

A charge labeled something like “SP PURA” is typically a card payment processed via Shopify for a purchase made directly from Pura online (for example at pura.com), often for a smart diffuser device, fragrance refills, or a recurring fragrance subscription shipment. Customers may see one‑time charges for devices or refill bundles, as well as periodic charges if they’ve enrolled in an auto‑delivery plan. In some cases, a small temporary authorization may appear when you update your card or place a new order, which later falls off or is adjusted to the final amount.

If you’re unsure about a Pura charge, start by checking order history and subscription settings in your Pura account or the Pura mobile app, and search your email for order or shipping confirmations from Pura. For billing issues, refunds, or subscription questions, you can contact Pura’s customer support through their website support portal or help email listed on pura.com. Having the last four digits of your card, the exact charge amount, and the posting date ready will help support quickly locate the transaction and explain or correct any unexpected billing.([linkedin.com](https://www.linkedin.com/company/pura-scents?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Pura.

  1. SP PURA

Frequently Asked Questions

Why do I see a charge from “SP PURA” on my card statement?

A descriptor like “SP PURA” usually indicates a purchase from Pura that was processed via Shopify’s payment system, most commonly for a smart diffuser device, fragrance refills, or a recurring auto‑delivery order placed through pura.com or the Pura app. Check your Pura account and email for recent orders or subscription shipments around the transaction date.

Does Pura offer fragrance subscriptions, and how are they billed?

Yes. Pura offers auto‑delivery options for fragrance refills, which are billed automatically to your saved payment method at the interval you choose (for example every 1–3 months). Each shipment is charged as a separate transaction, and you’ll receive an order confirmation email with the amount and items included.

How can I cancel or pause my Pura subscription to stop future charges?

Log into your account on pura.com or in the Pura app, go to the subscriptions or auto‑delivery section, and choose to edit, pause, or cancel the specific plan. Make sure to complete all confirmation steps; changes usually apply to future renewal dates, so any order already processed or shipped may still be billed.

How do I request a refund or replacement for a Pura diffuser or fragrance refill?

If you received a defective diffuser, damaged shipment, or a fragrance you’re unhappy with, contact Pura’s customer support via the help or support section on pura.com. Provide your order number, photos if there is physical damage, and a description of the issue. Depending on their current policies, they may offer a replacement, store credit, or refund for eligible cases.

Are there small temporary or duplicate‑looking charges from Pura I should worry about?

Pura or its payment processor may place a temporary authorization hold when you add or update a card or when an order is created; this can appear as a small or duplicate‑looking pending charge. These authorizations usually drop off or settle to the final purchase amount within a few business days. If a pending amount posts unexpectedly or does not match any order, contact Pura support and your bank for review.

What are common purchase amounts for Pura, and how can I verify them?

Typical Pura transactions include one‑time purchases for diffusers and starter kits (often higher ticket amounts) and smaller recurring charges for individual or bundled fragrance refills. To verify a specific charge, match the exact amount and date on your statement with order details in your Pura account or the order confirmation emails you received from pura.com.

How can I contact Pura about a charge if I no longer have my order email?

Go to pura.com and visit the support or contact page, where you can submit a ticket or find their customer service email. Include your full name, the email address you may have used to order, shipping address, the last four digits of the card, and the date and amount of the charge so they can search their system and help identify the transaction.

Can multiple Pura devices or locations lead to more than one charge in a month?

Yes. If you manage several diffusers or have multiple subscriptions (for example, separate auto‑deliveries for different rooms or properties), each subscription or order is billed individually. You may see several Pura charges in the same month corresponding to each device’s refill schedule or separate manual orders.

This merchant is in the Home & Garden category

Browse all

Related Merchants

Mitre 10
Bunnings Warehouse
IKEA
Fantastic Furniture
Koch & Co

Compare Pura

vsMitre 10vsBunnings WarehousevsIKEA

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you