Question 1

Why was I charged by Purely Polished even though I only made a booking, not had the treatment yet?

Accepted Answer

Purely Polished typically processes payment at the time of booking to secure your appointment and confirm the therapist’s time. In some cases, you may first see a pre‑authorisation hold that later converts into a completed charge once the booking is confirmed. If your appointment was cancelled or rescheduled, check your confirmation emails for any notes on credits or refunds, or contact support with your booking reference to confirm the status of the payment.

Question 2

Does Purely Polished use subscriptions or recurring billing?

Accepted Answer

Purely Polished works on a per‑booking, on‑demand basis and does not generally operate as a subscription service. You are charged for each individual treatment or package you book, along with any applicable surcharges or add‑ons you’ve selected. If you see more than one charge, it is usually due to multiple bookings, group appointments, or a change fee rather than an ongoing membership.

Question 3

What types of amounts does Purely Polished typically charge?

Accepted Answer

Charges from Purely Polished usually reflect the cost of a specific treatment such as nails, hair styling, makeup, massage, or wellness sessions, which can vary based on service type, duration, city, and time of day. The total may also include call‑out or travel fees, after‑hours or weekend surcharges, and any upgrades or add‑on treatments you selected during booking. For the exact breakdown, refer to the tax invoice or booking confirmation sent to your email at the time of purchase.

Question 4

Why do I see a pending or small ‘test’ charge from Purely Polished on my card?

Accepted Answer

When you add or update a card, or in some cases when you confirm a booking, Purely Polished’s payment processor may place a small temporary authorisation on your card to verify that it’s valid. This may appear as a pending or low‑value charge but is not an actual debit and should disappear or be reversed automatically within a few business days. If a pending amount remains for longer than your bank’s normal clearance time, contact your card issuer first, then reach out to Purely Polished with a screenshot of the transaction if needed.

Question 5

How can I cancel or reschedule a Purely Polished booking and avoid extra charges?

Accepted Answer

To cancel or reschedule, go to your booking confirmation email and follow the included manage‑booking link, or visit purelypolished.com.au and log in with the details you used when booking. Purely Polished applies a cancellation and reschedule policy based on how much notice you give; late changes or no‑shows may incur a fee or result in a partial or non‑refundable charge. Always review the cancellation terms shown at checkout and in your confirmation email before making changes to your appointment.

Question 6

How do I request a refund or dispute a Purely Polished charge I don’t recognise?

Accepted Answer

Start by reviewing your booking history and emails from Purely Polished to confirm whether someone at your address may have used the service. If you still don’t recognise the transaction or believe you’ve been incorrectly charged (for example, for a cancelled appointment or a duplicate payment), contact Purely Polished via the support or contact form on purelypolished.com.au with your name, booking date, amount, and the last four digits of the card. They can investigate the booking, explain the charge, and process any eligible refunds or credits according to their service and cancellation policies.

Question 7

How can I get a copy of my Purely Polished receipt or tax invoice?

Accepted Answer

Purely Polished normally emails a booking confirmation and tax invoice to the address you provided when scheduling your treatment. Check your inbox, spam, and promotions folders for messages from purelypolished.com.au around the date of the charge. If you can’t locate the email, contact their support team with your full name, mobile number, booking date, and charge amount so they can resend the invoice.

Question 8

Can someone else’s Purely Polished booking show up on my card?

Accepted Answer

Yes, a Purely Polished charge can appear on your card if a family member, partner, or colleague used your card details to book an in‑home or office treatment, or if your card is stored in a shared device that was used to make a booking. The statement descriptor will usually reference “Purely Polished” or their payment processor along with the amount and date. If you suspect unauthorised use, first speak with anyone who may have access to your card, then contact Purely Polished for booking details and your bank to report and protect against further unauthorised transactions.

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