Pyten Labs

Software86% confidence

Pyten Labs is an Indian software company that develops web-based enterprise applications and productivity tools, best known for its Mailcastr email tracking and analytics products.

Ernakulam (Kochi), Kerala, India
pytenlabs.com

About Pyten Labs

Pyten Labs is an Indian software company based in Ernakulam (Kochi), Kerala, focused on building web-based enterprise applications and productivity tools. They are best known for Mailcastr, an email tracking and analytics product used by sales teams, freelancers, and small businesses to see when emails are opened, from which device, and in which location. Their software is typically delivered as cloud-based services (SaaS), accessed through a web dashboard and browser extensions, with both free and paid tiers for individual professionals and business teams.

A Pyten Labs charge most commonly appears on your bank or card statement when you upgrade from a free Mailcastr plan to a paid subscription, add team members, or purchase an annual license for one of their web applications. Charges may be labeled as “PYTEN LABS,” “PYTENLABS,” “MAILCASTR,” or a similar descriptor, and can represent monthly or yearly subscription renewals, one-time upgrades, or add-on features. You may also see a small temporary authorization if you added or changed your card on file, started a trial that converts to paid at the end of the trial period, or if the system attempted to re-bill a failed payment.

If you’re unsure about a Pyten Labs charge, first log into your Mailcastr or Pyten Labs account using the email address associated with your card and check the Billing or Subscription section for invoices and payment history. Look through your email for receipts or subscription confirmation messages from Mailcastr or Pyten Labs, which usually include the billed amount, billing period, and last four digits of the card used. If you still have questions, visit pytenlabs.com or mailcastr.com and use their support/contact page to open a ticket, including the date, exact amount, and screenshot of the bank charge; common issues like duplicate charges, confusion between monthly vs. annual billing, or unexpected renewals are typically resolved by clarifying your plan details, updating your payment method, or requesting a cancellation or refund in line with their posted refund policy.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Pyten Labs.

  1. PAYPAL *Pyten Labs Pri Sydney AUS

Frequently Asked Questions

Why do I see a charge from Pyten Labs or Mailcastr on my card?

Most Pyten Labs charges come from a paid Mailcastr email tracking subscription or an upgrade from a free to a premium plan. The charge may reflect a monthly or annual subscription renewal, adding more tracked-email limits, or enabling team/enterprise features. Check your Mailcastr account’s Billing section to see active plans, recent invoices, and renewal dates.

What are the typical subscription prices for Mailcastr by Pyten Labs?

Mailcastr usually offers a free tier with limited tracking and one or more paid tiers for higher usage and advanced analytics. Paid plans commonly range from a low-cost individual plan (often around the price of a few coffees per month) to higher-priced team or annual plans that offer discounted rates versus paying monthly. Because pricing and currency can change, always refer to the Pricing page on mailcastr.com or pytenlabs.com for the latest amounts and available tiers.

How do I cancel or downgrade my Mailcastr/Pyten Labs subscription?

To cancel or downgrade, sign in to your Mailcastr or Pyten Labs account and go to the Billing, Subscription, or Account Settings section. There you can select “Cancel,” “Downgrade,” or switch back to a free plan if offered; your access usually continues until the end of the current paid period. Be sure to complete all on-screen confirmation steps and save any confirmation email as proof of cancellation.

Why was I charged again by Pyten Labs after my subscription ended or I thought I cancelled?

Pyten Labs subscriptions typically renew automatically at the start of each billing cycle until you actively cancel via your account settings. If you cancelled close to your renewal date, the charge may correspond to a new period that had already started before the cancellation was processed. Log in to your account to confirm your next renewal date and check your email for cancellation confirmations; if you believe you were billed in error, contact support with your account email and transaction details.

Does Pyten Labs offer refunds for Mailcastr or other software charges?

Refunds are usually handled according to the refund and cancellation terms published on the Pyten Labs or Mailcastr website. In many SaaS setups, fees for completed billing periods are non-refundable, but exceptions may be made for duplicate payments, technical issues, or unintentional renewals caught soon after billing. If you need a refund, open a support request from the Help or Contact page with your invoice number, charge amount, and the reason for your request so their team can review it.

Why do I see a small or temporary Pyten Labs charge (like a very low amount) on my statement?

A small or very low-value charge from Pyten Labs can be a temporary authorization used to verify your card when you add or update your payment method. This is a standard practice to confirm the card is valid and is not an actual completed charge. The authorization should disappear or be reversed automatically within a few business days, depending on your bank.

How can I contact Pyten Labs about a billing issue or unknown charge?

Go to pytenlabs.com or mailcastr.com and look for the Support, Help, or Contact page; there you can typically submit a support ticket or contact form directly to their team. When you reach out, include the name on your card, last four digits of the card, the exact amount, date of the charge, and any reference number from your statement (but never send full card details). Providing a screenshot of the charge and the email address you might have used to register will help them locate your account faster.

I don’t remember signing up for Mailcastr—could this Pyten Labs charge be tied to another account I manage?

Many users connect Mailcastr to work email accounts, shared sales inboxes, or company Google/Microsoft accounts and then forget which address they used. Try logging in with any business or secondary email addresses you control and check for Mailcastr browser extensions installed in Chrome or other browsers on your devices. If you still can’t locate the account, contact Pyten Labs support with the billing details so they can help match the charge to the correct user profile.

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