Qobuz

Streaming95% confidence

Qobuz is a digital music download store and high‑resolution audio streaming service operated by French company Xandrie SA.

Pantin, France
qobuz.com
Owned by Xandrie SA

About Qobuz

Qobuz is a digital music platform that combines a download store with a high‑resolution streaming service, offering millions of tracks in CD‑quality and hi‑res formats. Launched in France in 2007, it focuses on audiophile‑grade sound and detailed editorial content such as reviews, liner notes, and curated playlists. Qobuz is owned and operated by Xandrie SA, which appears on many back‑office and legal documents associated with the service.

A charge on your card or PayPal account labeled something like “PAYPAL *XANDRIEUSAD” or “Xandrie USA” typically corresponds to a Qobuz transaction, because Xandrie SA is the parent company that operates Qobuz and handles billing. These charges can come from monthly or annual Qobuz streaming subscriptions, free trials that converted to paid plans, the purchase of digital albums or tracks from the Qobuz music store, or occasional promotional bundles and gift cards. If you or anyone with access to your payment method signed up for Qobuz, even via a mobile app store or PayPal, the underlying merchant for this descriptor is almost certainly Qobuz. ([legalclarity.org](https://legalclarity.org/xandrie-usa-charge-on-your-credit-card-explained/?utm_source=openai))

If you’re unsure about a Xandrie‑labeled charge, first log into your Qobuz account via the website or app and review your subscription status, purchase history, and invoices. You can also search your email for Qobuz receipts or billing notifications. If something looks wrong, contact Qobuz support through their official help/contact page or the support email listed in their legal notices, providing the date, amount, and the descriptor as shown on your statement. If you still don’t recognize the transaction, you can remove your payment method, change your Qobuz password, and then dispute the charge with your bank or PayPal while referencing that the merchant behind “XANDRIEUSAD” is Xandrie SA operating Qobuz. ([qobuz.com](https://www.qobuz.com/us-en/discover/legals/privacy?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Qobuz.

  1. PAYPAL *XANDRIEUSAD

Frequently Asked Questions

Why do I see a charge from “XANDRIEUSAD” or “Xandrie USA” instead of Qobuz on my statement?

Xandrie SA is the French company that owns and operates Qobuz, and some card processors and PayPal use the corporate name in the billing descriptor. A line like “PAYPAL *XANDRIEUSAD” usually represents a Qobuz subscription payment or digital music purchase, even though the word “Qobuz” may not appear directly. ([legalclarity.org](https://legalclarity.org/xandrie-usa-charge-on-your-credit-card-explained/?utm_source=openai))

What types of Qobuz purchases can generate a Xandrie‑labeled charge?

Xandrie‑labeled charges can come from monthly or annual Qobuz streaming subscriptions, free‑trial offers that rolled into paid plans, à‑la‑carte purchases of albums or individual tracks from the Qobuz download store, and sometimes gift cards or promotional bundles. Review the ‘My Account’ and ‘Purchase history’ sections in Qobuz to match the amount and date with a specific transaction. ([play.google.com](https://play.google.com/store/apps/details?hl=en&id=com.qobuz.music&utm_source=openai))

How do I cancel my Qobuz subscription so future XANDRIEUSAD charges stop?

To cancel, log in to your Qobuz account on the web, go to your account settings or subscription page, and select the option to cancel or not renew at the end of the current period. If you subscribed through a third party such as an app store or PayPal recurring payments, you may also need to cancel from that platform’s subscription or automatic‑payments section to stop future Xandrie/Qobuz charges. ([play.google.com](https://play.google.com/store/apps/details?hl=en&id=com.qobuz.music&utm_source=openai))

How can I request a refund for a Qobuz charge processed under the name Xandrie?

First, contact Qobuz customer support using the official contact form or support email listed on their website and legal pages, providing your account email, the transaction amount, date, and the descriptor (e.g., “PAYPAL *XANDRIEUSAD”). Explain whether the issue is an unwanted renewal, duplicate charge, or mistaken purchase. If Qobuz declines or doesn’t respond in a reasonable time, you can then open a dispute with your card issuer or PayPal, noting that the merchant is Xandrie SA operating Qobuz. ([qobuz.com](https://www.qobuz.com/us-en/discover/legals/privacy?utm_source=openai))

Are there common amounts or patterns for Qobuz/Xandrie subscription charges?

Yes. Qobuz typically bills recurring subscriptions monthly or annually at standard plan rates (for example, a consistent amount each month for an individual or family hi‑res plan), often in euros or converted to your local currency. One‑off purchases of albums or tracks will appear as irregular amounts that match specific release prices. Checking Qobuz’s current plan pricing and your purchase history will usually let you reconcile the exact figure you see under the Xandrie descriptor. ([play.google.com](https://play.google.com/store/apps/details?hl=en&id=com.qobuz.music&utm_source=openai))

Can XANDRIEUSAD or Qobuz place small temporary authorization holds on my card or PayPal?

Like many online services, Qobuz’s payment processor may place small temporary authorizations to verify a card or PayPal account, especially when you start a trial, change payment methods, or make your first purchase. These are typically low‑value pending charges that disappear automatically after your bank releases the hold; only completed transactions remain as final Qobuz/Xandrie charges. ([reddit.com](https://www.reddit.com/r/qobuz/comments/1m8azv6/cant_purchase_music_security_on_cc_during/?utm_source=openai))

How can I verify which Qobuz account is tied to a Xandrie‑labeled charge if I have multiple accounts?

Search your email inboxes for recent messages from Qobuz, such as subscription confirmations, invoices, or password‑reset emails, to identify which address is active. You can then log in with each email and compare the subscription status and purchase history to your bank statement. If you still can’t match the charge, contact Qobuz support with the last four digits of your card or PayPal transaction ID so they can locate the correct account on their side. ([qobuz.com](https://www.qobuz.com/us-en/discover/legals/privacy?utm_source=openai))

What should I do if I don’t recognize any Qobuz account but see an XANDRIEUSAD charge?

If no one in your household recognizes Qobuz and you can’t find any related emails, treat the transaction as potentially unauthorized. Contact Qobuz support with the details so they can check for an account using your payment credentials, and immediately ask your bank or PayPal to investigate or block further payments. Your provider can cancel the card or disable recurring payments to Xandrie/Qobuz while they review the dispute. ([legalclarity.org](https://legalclarity.org/xandrie-usa-charge-on-your-credit-card-explained/?utm_source=openai))

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