Queenie's Restaurant & Cafe

Restaurant95% confidence

Independent Vietnamese-influenced cafe and restaurant in Southbank, Melbourne, serving coffee, banh mi, pho and other casual breakfast and lunch dishes in a relaxed setting.

Southbank, Victoria, Australia

About Queenie's Restaurant & Cafe

Queenie's Restaurant & Cafe is an independent Vietnamese‑influenced cafe and casual restaurant located in Southbank, Victoria, Australia. It focuses on relaxed breakfast and lunch service, offering specialty coffee, banh mi, pho, rice and noodle dishes, and a rotating selection of light snacks and sweets. As a neighborhood-style venue, Queenie's typically serves local residents, office workers, and visitors to the Southbank area looking for quick dine‑in meals, takeaway coffee, and casual catch‑ups rather than formal dining.

A charge from Queenie's Restaurant & Cafe may appear on your bank or card statement after you’ve paid for food or drinks in person, ordered takeaway, or used your card for a group bill. The transaction description may include variations of the name such as “QUEENIES RESTAURANT,” “QUEENIES CAFE SOUTHBANK,” or similar wording, often with “AUS” or “AU” to indicate Australia. You might also see small pre‑authorization amounts if the venue or a delivery platform temporarily verifies your card, combined charges if multiple items were added to a tab, or slightly delayed postings if you paid via a third‑party delivery or ordering app.

If you’re unsure about a Queenie's Restaurant & Cafe charge, start by checking your recent visits to Southbank, any food or coffee purchases on the date shown, and receipts or confirmation emails from food delivery or ordering apps. Compare the transaction date and amount with when you last ate there or placed an order; remember that card transactions can sometimes post a day or two after your visit. To resolve questions, you can contact the cafe directly by calling or visiting during business hours (use Google Maps or another local directory to find their latest contact details and opening times). If the venue confirms you did not make the purchase or the amount is incorrect, contact your bank or card issuer to dispute the transaction and request further investigation.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Queenie's Restaurant & Cafe.

  1. QUEENIES RST & CFE\41 COVENTRY STREET\SO

Frequently Asked Questions

Why do I see a charge from Queenie's Restaurant & Cafe on my statement when I don’t remember eating there?

Check whether you were in the Southbank, Melbourne area around the transaction date, or if someone in your household used your card for coffee, breakfast, or lunch. Also review recent orders on any food delivery or pickup apps you use, as some statements show the restaurant name (Queenie’s) rather than the app’s name. If you still don’t recognize it, call the cafe using the number listed on Google Maps and ask them to look up the charge by date and amount, then contact your bank if it appears unauthorized.

Why is the amount from Queenie's Restaurant & Cafe higher than the menu prices I remember?

Your total may include multiple items (e.g., coffee plus a meal), extras (such as add‑ons or specialty milks), GST, and any surcharge that applies on weekends or public holidays. If you left a tip on the card machine, the final amount will also include that tip and can be slightly higher than your original receipt. If you believe you were overcharged, ask the cafe to review the receipt for that date and amount and provide a copy if available.

Why is there a small or duplicate pending charge from Queenie's Restaurant & Cafe?

Some payment terminals or connected ordering systems place a temporary authorization hold to confirm that your card is valid, especially for tabs or bar‑style service. This can appear as a small or provisional amount that differs from your final bill. Authorization holds usually drop off automatically within a few business days, leaving only the final settled charge; if a pending hold doesn’t disappear after a week, contact your bank for assistance.

Can Queenie's Restaurant & Cafe set up recurring or ongoing charges on my card?

In normal circumstances, Queenie’s processes one‑time transactions for in‑person dining, takeaway, or individual catering orders. Ongoing or recurring charges would only occur if you have a specific house account or regular catering arrangement where you’ve agreed to be billed periodically, which is uncommon for most guests. If you see repeated monthly or weekly charges you don’t expect, contact the cafe to confirm whether any account is in your name, then speak with your bank to block further payments if needed.

How can I get a copy of a receipt for a Queenie's Restaurant & Cafe charge?

Locate the transaction date, exact amount, and the last four digits of the card used from your bank statement. Then call or visit Queenie’s during business hours and ask if they can reprint or email a copy of the EFTPOS or POS receipt for that transaction; most restaurants can search by date, time window, and amount. If they cannot retrieve it, your bank statement and any food delivery app order history will be your primary records.

How do I request a refund or correction for a wrong amount charged by Queenie's Restaurant & Cafe?

Contact Queenie’s as soon as you notice the issue, ideally with a photo or copy of your receipt and the bank transaction details. If they confirm an overcharge or duplicate payment, staff can usually process a refund back to the same card used, though it may take a few business days to appear on your account. If you cannot reach them or disagree with the outcome, you can lodge a formal dispute with your bank or card issuer for further investigation.

I paid through a delivery or ordering app but my statement shows Queenie's Restaurant & Cafe—why?

Many delivery and pickup platforms pass the payment through under the restaurant’s name instead of the app’s brand, so your bank statement can list Queenie’s directly. To verify, open the delivery or ordering app and compare recent orders, dates, and totals with the charge in question. If the amounts match but there is still confusion (for example, due to fees or tips), review the order breakdown in the app or contact their support and, if needed, follow up with Queenie’s for clarification on the food portion of the bill.

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